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4.2 out of 5

"Toilet kept getting clogged. Requested and received new flapper. Carpeting was FILTHY. Breakfasts were good staff, very attentive " More

By a verified traveler on Mon 26 Mar 2018

Hotel Description

Phoenix hotel in North Mountain area

Close to airport

A stay at this North Mountain hotel places you within 3 miles (5 km) of North Mountain Park and 6 miles (10 km) of Castle N' Coasters. Wrigley Mansion and Arizona Biltmore Country Club are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Enjoy the spa tub and free perks like buffet breakfast and free self parking. A business center, free WiFi in public areas, and limo/town car service are also on offer.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 111 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, coffee/tea makers, and free newspapers are also available.

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$121* Per night/room Jan 26 - Jan 27

Junior Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Studio, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western InnSuites Phoenix Hotel & Suites ratings based on 44 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western InnSuites Phoenix Hotel & Suites

Everyone (11) Couples (1) Family (4)
5 out of 5
Everything was great!! Staff was exceptional! Breakfast was great! Rooms were clean!

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 4, 2019 by Anna

Thank you so much for your recent stay with us. We are delighted you enjoyed your stay.

5 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Anna

Thank you for your recent stay. We are happy knowing you enjoyed your time here with us. We do hope to see you on a future visit.

5 out of 5

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 11, 2019 by Anna

Thank you for your recent stay. We are happy you enjoyed your time with us.

5 out of 5
I liked everything from checking in, the room, the breakfast, check-out. Even the surrounding area around the hotel was picturesque with its desert landscape and colors. We had a room on the second floor overlooking the pool which was really nice. Wanted to go swimming but did not have the time. The beds were very comfortable and we got a good night's sleep. I recommend this place. I will stay here again if I come back to this area. Well worth the money.

Posted by , from El Paso, Tx on Apr 23, 2019

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Comment from Hotel Management

Apr 25, 2019 by Anna

Thank you for choosing to stay with us at the Best Western InnSuites. We appreciate your business and so happy that you enjoyed your stay with us. Our new beds do make for good night's sleep. We are very lucky to have the beautiful mountain views even though we are centrally located in the city. We do hope to see you on a return visit to the area soon.

4 out of 5
Office staff were nice and helpful.The breakfast was great however the maid srrvice could have been better. On two of the seven days we stayed we did not get new towels and we had to ask for toliet paper one time. Overall we liked put stay there.

Posted by on Mar 14, 2019

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Comment from Hotel Management

Mar 15, 2019 by Anna

Thank you for choosing to stay with us at the Best Western InnSuites Phoenix. We sincerely appreciate your business and delighted that you were happy with our front desk team and breakfast. I apologize that our housekeeping staff did not properly refresh your room with all the needed amenities. Please know that I will share this with our Housekeeping manager for training purposes. We do hope you will come back and stay with us in the future.

3 out of 5

issues

Toilet kept getting clogged. Requested and received new flapper. Carpeting was FILTHY. Breakfasts were good staff, very attentive

Posted by on Mar 26, 2018

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4 out of 5

Very comfortable and convenient

Pros: The room was clean and comfortable. The staff was nice. The amenities are very good.
Cons: The bathroom door was difficult to close
Location: For our purposes the location was perfect.
Nice place to stay, clean, comfortable and convenience

Posted by , from Oregon on Feb 28, 2018

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5 out of 5

Great stay!

Loved it...wonderful stay...terrific staff. Wonderful breakfast! Great!

Posted by , from Phoenix on Jan 23, 2017

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4 out of 5

Best Western Stay

Pros: Staff and price
Cons: More variety on breakfast.
Location: Location good. Eay acess to west Phoenix.
The quality for price was perfect for the trip. The breakfast was good but could use a little more variety. I would stay there again.

Posted by on Aug 19, 2016

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3 out of 5
Ehhh...was at the room at 230, wasn't ready until 4 so had to wait. We were right by the ice machine and stairs so it was loud. But the ac worked well and the beds were comfortable. It wasn't terrible but wasn't great

Posted by , from salt lake on Jun 28, 2016

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About the Best Western InnSuites Phoenix Hotel & Suites

Location 1615 E Northern Ave, Phoenix, AZ 85020

Property Features

Best Western InnSuites Phoenix Hotel & Suites offers its guests an outdoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A library, tour/ticket assistance, and barbecue grills are also featured at Best Western InnSuites Phoenix Hotel & Suites. Free self parking is available. Smoking is allowed in designated areas at this Phoenix hotel.

  • 111 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (18.8 km / 11.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western InnSuites Phoenix Hotel & Suites offers 111 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Sailing nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Early check-in is allowed based on room availability. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 10.00 per pet, per stay (maximum USD 100.00 per stay)
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per stay (maximum USD 100.00 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.