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DoubleTree by Hilton Phoenix North

3.5-star property
10220 N Metro Pkwy E, Phoenix, AZ 1-855-201-7819

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4.4 out of 5
Excellent!
See all 14 Travelocity Reviews

"Even this was older building, it was very clean and comfortable. The staff was more than helpful for any of our requests. A special comment on the des ... " More

By a verified traveler on Sat 27 Mar 2021

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Hotel Description

3.5-star hotel near Castle N' Coasters

In suburbs

With a stay at this North Mountain hotel, you'll be within half a mile (1 km) of Castle N' Coasters and 6 miles (10 km) of Cave Creek Golf Course. Arizona State University-West Campus and North Mountain Park are also within 6 miles (10 km).

Renovated in 2018

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy free perks like free self parking and an area shuttle.

Free Internet, cable TV

The 284 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include refrigerators, premium bedding, and TVs with cable channels.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$102* Per night/room Apr 25 - Apr 26

Room, 2 Queen Beds, Patio

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Phoenix North ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Phoenix North

Everyone (5) Couples (2) Family (5)
5 out of 5
Even this was older building, it was very clean and comfortable. The staff was more than helpful for any of our requests. A special comment on the desk staff, they were extremely helpful and personable, especially the lady night clerk, she was a lot of fun and welcoming.

Posted by on Mar 27, 2021

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Comment from Hotel Management

Mar 30, 2021 by Suzanne

Dear Guest, Thank you for sharing your experience. Happy to see you enjoyed your stay!

4 out of 5
Pleasant greeting at reception and warm chocolate chip cookies. property and room exactly as pictured

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 9, 2021 by Suzanne

Dear Guest, So happy you enjoyed your stay! Thank you for your feedback. Hope you come back and visit us soon...we always have warm chocolate chip cookies!

5 out of 5

Posted by on Jan 30, 2021

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Comment from Hotel Management

Feb 10, 2021 by Suzanne

Dear Priscilla, Thank you for your rating! Hope to see you soon!

5 out of 5

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 8, 2020 by KF

Thank you for taking the time to leave a 5 out of 5! We're so happy you enjoyed your stay!

4 out of 5
Went to get water at night from the front no one was there even waited a long time no one showed. They should be careful they had a lot of stuff out someone could take

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 8, 2020 by Adrian L.

Dear Guest, Thank you for your time in reviewing your experience with us. As a valued guest, your feedback is truly appreciated and we look forward to your next stay with us.

5 out of 5
Very nice room with a pool and jacuzzi i came in late so this is all i have to say about this hotel

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 16, 2019 by JLF

Thank you for staying with us! We're so glad that you enjoyed your stay. We hope your travels bring you back to us soon!

4 out of 5
Comfortable beds and the staff was very nice. The place is old but was still nice

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 6, 2019 by Adrian L.

Dear Anonymous, Thanks for your kind review of our hotel. As a valued guest, we truly appreciate it. Looking forward to your next visit.

4 out of 5
The outside patio was a nice place to sit and relax.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Adrian L.

Dear Guest, Thank you for your review of our hotel. We are pleased to see you enjoyed our patio room setting, and look forward to your next visit.

5 out of 5
Just nice and no surprises room was comfortable and clean

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 5, 2019 by Mary L/General Manager

Thank you for your feedback! We are delighted we met your expectations and look forward to your visit again soon! Mary L/General Manager

3 out of 5
Will be sending email to hotel manager in regards to billing and an accusation of smoking in a non-smoking room.

Posted by on Mar 2, 2019

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Comment from Hotel Management

Mar 4, 2019 by Mary L/General Manager

Thank you for your review and I apologize for any inconvenience in regards to the billing. Please feel free to contact me. Mary L/General Manager

About the DoubleTree by Hilton Phoenix North

Location 10220 N Metro Pkwy E, Phoenix, AZ 85051

Property Features

DoubleTree by Hilton Phoenix North offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 14000 square feet (1301 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Phoenix North. A free area shuttle within 5 miles is available. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. A complete renovation of DoubleTree by Hilton Phoenix North was completed in 2018. This 3.5-star Phoenix hotel is smoke free.

  • 1 building
  • 284 guestrooms or units
  • 5 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1982
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Sky Harbor International Airport (PHX) (26.7 km / 16.6 mi)
  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Phoenix North offers 284 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. Televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 6
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metro Plaza
  • Metro Plaza
  • Metro Plaza Hotel
  • Metro Plaza Hotel Phoenix
  • Metro Plaza Phoenix
  • Brixton Phoenix North
  • Radisson Phoenix North
  • DoubleTree Hilton Phoenix North Hotel
  • DoubleTree Hilton Phoenix North
  • Doubletree By Hilton Phoenix
  • DoubleTree by Hilton Phoenix North Hotel
  • DoubleTree by Hilton Phoenix North Phoenix
  • DoubleTree by Hilton Phoenix North Hotel Phoenix

You should know

  • Pool access available from 6:30 AM to 10 PM.
  • Up to 6 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.