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DoubleTree by Hilton Phoenix North

4-star property
10220 N Metro Pkwy E, Phoenix, AZ 1-855-201-7819
4.4 out of 5
Excellent!
See all 17 travelocity Reviews

"My family of 4 had a great visit. The pool was clean and big enough to enjoy ourselves without disturbing others. My only negative would be the bath ... " More

By a verified traveler on Thu 21 Apr 2022

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Hotel Description

4-star hotel near Castles N' Coasters

North Mountain stay

With a stay at this North Mountain hotel, you'll be within half a mile (1 km) of Castles N' Coasters and 6 miles (10 km) of Cave Creek Golf Course. Arizona State University-West Campus and North Mountain Park are also within 6 miles (10 km).

Renovated in 2018

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy free perks like free self parking and an area shuttle.

Free Internet, cable TV

The 284 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include refrigerators, premium bedding, and TVs with cable channels.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$83* Per night/room Jun 13 - Jun 14

Room, 2 Queen Beds, Patio

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Phoenix North ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Phoenix North

Everyone (6) Couples (2) Family (7)
2 out of 5
The lobby was nice. The room was run down. It is old and the walls and ceiling are out dated. Paint was mossomg from rje walls. The restrooms trim needs ro be redone.

Posted by on Apr 27, 2022

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5 out of 5
My family of 4 had a great visit. The pool was clean and big enough to enjoy ourselves without disturbing others. My only negative would be the bathroom door. It was very difficult to open and close. I even got stuck once. My husband came to my rescue

Posted by on Apr 21, 2022

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5 out of 5
Friendly staff

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 28, 2021 by Suzanne

Dear Guest, Thank you for your feedback! Hope to see you on your next visit!

5 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 2, 2021 by Suzanne

Dear Guest , Thank you for your feedback! Come back and visit us again soon!

5 out of 5
N/A

Posted by on May 9, 2021

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Comment from Hotel Management

May 11, 2021 by Suzanne

Dear Guest, Thank you for taking the time to rate your experience. Hope to see you on you next visit!

5 out of 5
Even this was older building, it was very clean and comfortable. The staff was more than helpful for any of our requests. A special comment on the desk staff, they were extremely helpful and personable, especially the lady night clerk, she was a lot of fun and welcoming.

Posted by on Mar 27, 2021

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Comment from Hotel Management

Mar 30, 2021 by Suzanne

Dear Guest, Thank you for sharing your experience. Happy to see you enjoyed your stay!

4 out of 5
Pleasant greeting at reception and warm chocolate chip cookies. property and room exactly as pictured

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 9, 2021 by Suzanne

Dear Guest, So happy you enjoyed your stay! Thank you for your feedback. Hope you come back and visit us soon...we always have warm chocolate chip cookies!

5 out of 5

Posted by on Jan 30, 2021

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Comment from Hotel Management

Feb 10, 2021 by Suzanne

Dear Priscilla, Thank you for your rating! Hope to see you soon!

5 out of 5

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 8, 2020 by KF

Thank you for taking the time to leave a 5 out of 5! We're so happy you enjoyed your stay!

4 out of 5
Went to get water at night from the front no one was there even waited a long time no one showed. They should be careful they had a lot of stuff out someone could take

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 8, 2020 by Adrian L.

Dear Guest, Thank you for your time in reviewing your experience with us. As a valued guest, your feedback is truly appreciated and we look forward to your next stay with us.

About the DoubleTree by Hilton Phoenix North

Location 10220 N Metro Pkwy E, Phoenix, AZ 85051

Renovations + Closures

The following facilities or services will be unavailable from February 1 2022 to June 1 2022 (dates subject to change):

  • Dining venue(s)
  • Shuttle services

Property Features

DoubleTree by Hilton Phoenix North offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 14000 square feet (1301 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Phoenix North. A free area shuttle within 5 miles is available. Free self parking is available. The property offers extended parking privileges. A complete renovation of DoubleTree by Hilton Phoenix North was completed in 2018. This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 284 guestrooms or units
  • 5 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1982
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Phoenix North offers 284 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. Televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

DoubleTree by Hilton Phoenix North has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 6
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metro Plaza
  • Metro Plaza
  • Metro Plaza Hotel
  • Metro Plaza Hotel Phoenix
  • Metro Plaza Phoenix
  • Brixton Phoenix North
  • Radisson Phoenix North
  • DoubleTree Hilton Phoenix North Hotel
  • DoubleTree Hilton Phoenix North
  • Doubletree By Hilton Phoenix
  • DoubleTree by Hilton Phoenix North Hotel
  • DoubleTree by Hilton Phoenix North Phoenix
  • DoubleTree by Hilton Phoenix North Hotel Phoenix

You should know

  • Pool access available from 6:30 AM to 10 PM.
  • Up to 6 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.