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Embassy Suites by Hilton Phoenix Airport

3.5-star property
2333 E Thomas Rd, Phoenix, AZ 1-855-201-7819
3.7 out of 5
Good!
See all 16 travelocity Reviews

"The breakfast was very good. But our towels and bedding were not cleaned and upon request was told that we had to stay four days to have towels change ... " More

By a verified traveler on Thu 02 Dec 2021

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Hotel Description

3.5-star hotel near Phoenix Convention Center

Heart of Phoenix

Within 3 miles (5 km) of this hotel, you'll find Roosevelt Row and Biltmore Fashion Park. Celebrity Theater and Heard Museum are also within 3 miles (5 km).

Free breakfast

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free on-the-go breakfast each morning.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Jul 3 - Jul 4

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking, Poolside

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Phoenix Airport ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Phoenix Airport

Everyone (9) Couples (1) Family (3)
3 out of 5
The breakfast was very good. But our towels and bedding were not cleaned and upon request was told that we had to stay four days to have towels changed and the bed made daily.

Posted by on Dec 2, 2021

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1 out of 5
The rooms were not the ones I reserved.

Posted by on Jun 14, 2021

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4 out of 5

Posted by on Apr 16, 2021

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Comment from Hotel Management

May 31, 2021 by SO

Thank you for taking the time to post a rating review of our property. We really appreciate your choosing to stay with us!

2 out of 5

Posted by on Oct 20, 2019

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2 out of 5
The food in the AM was good. But the roaches In the bathroom and on one of the beads my girls sleep in not a good thing to see after a wedding party. Front counter did even seam to care like it was normal. This was my second stay in the suite. I did not complain because it was late. I did not sleep well knowing we had roaches hopefully they get it under control .

Posted by on Oct 9, 2019

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5 out of 5
Propery was beautful but very old. Rooms were on the small size.

Posted by on Jul 7, 2019

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5 out of 5

Posted by on Jun 14, 2019

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5 out of 5
Fun happy hour place, nice pool, good breakfast. Clean and close to airport, food, supplies.

Posted by on Aug 16, 2018

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Comment from Hotel Management

Aug 20, 2018 by SO

Thank you so much for your review. We are so glad you had a good experience at our property. We know you have many choices of hotels and we appreciate that you choose our property. Susan Ory, Director of Sales

1 out of 5

Sketchy place. Old facilities.

Bad area of town. Unsafe. Old facilities. Not what I expected from an Embassy Suites.

Posted by , from Texas on Oct 21, 2016

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5 out of 5

Always a good experience

Pros: There is nothing I don't like about this hotel.
We have stayed at this hotel on numerous occassions and continue to come back. It is easily accessible, close to the air port, hospital, and medical doctors locations. The rooms are always clean, and quite large compared to most hotels, the beds are the most comfortable compared to other hotels. This hotel offers free happy hour at their convenient bar and restaurant with hors douvers served during happy hour. The restaurant offers excellent food at a good price. In the morning you will be treated to one of the best breakfast buffets with eggs cooked to order and just about anything you could want for breakfast available. The breakfast staff are always smiling and friendly which starts your day out on a positive note. 5 star service all the way.

Posted by , from Yuma, AZ on Jul 9, 2016

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Comment from Hotel Management

by Vanessa Ramos

Thank you for your amazing review of our hotel!

About the Embassy Suites by Hilton Phoenix Airport

Location 2333 E Thomas Rd, Phoenix, AZ 85016

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Embassy Suites by Hilton Phoenix Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Event space at this hotel measures 1950 square feet (181 square meters) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Embassy Suites by Hilton Phoenix Airport. For a fee, parking is available. This 3.5-star Phoenix hotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 5 levels
  • 1950 sq ft of conference space
  • 181 sq m of conference space
  • Built in 1973
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Phoenix Airport offers 182 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. 32-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10 per day
  • Uncovered extended parking fee: USD 40.00 per week
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites 24th
  • Embassy Suites 24th Hotel
  • Embassy Suites 24th Hotel Phoenix Airport Street
  • Embassy Suites Phoenix Airport 24th Street
  • Embassy Suites Hilton Phoenix Airport Hotel
  • Embassy Suites Phoenix Airport 24th Street Hotel
  • Embassy Suites 24th Street Hotel
  • Embassy Suites 24th Street
  • Embassy Suites Hilton Phoenix Airport
  • Embassy Suites by Hilton Phoenix Airport Hotel
  • Embassy Suites by Hilton Phoenix Airport Phoenix
  • Embassy Suites by Hilton Phoenix Airport Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.