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"The place was quiet easy to get to " More

By a verified traveler on Fri 18 Aug 2023

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Hotel Description

Hotel perfectly located for exploring South Mountain

South Mountain stay

A stay at this South Mountain hotel places you within 3 miles (5 km) of Salt River and 6 miles (10 km) of Tempe Town Lake. Arizona State University and Phoenix Convention Center are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Luggage storage and a safe deposit box are also provided.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$85* Per night/room Apr 15 - Apr 16

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Phoenix Airport ratings based on 20 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Phoenix Airport

Everyone (10) Couples (4) Family (4)
1 out of 5
This hotel was not what I expected 🙄 The beds, kitchenette area needs updated appliances. The bathroom needs major renovation! Looks and feels dirty! Not satisfied whatsoever 😞

Posted by on Jan 28, 2024

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Comment from Hotel Management

Jan 29, 2024 by Hotel Management

Dear Rolanda, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We regret to know that we did not meet your expectations regarding the bed and the kitchen appliance in your room. Your feedback is invaluable, and we assure you that we will be addressing this appropriately. We are dedicated to providing you with the exceptional experience you deserve on your next visit. We look forward to the opportunity and wish you all the best with your travels.Sincerely,Hotel Management

5 out of 5

Posted by , from HOLLYWOOD on Nov 11, 2023

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5 out of 5
The place was quiet easy to get to

Posted by on Aug 18, 2023

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Comment from Hotel Management

Aug 19, 2023 by Hotel Management

Dear Jordan, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Phoenix Airport. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management

1 out of 5
Pubic hairs on the toilet, wrong sized bed from what we booked

Posted by on Feb 19, 2023

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Comment from Hotel Management

Feb 20, 2023 by Hotel Management

Dear Grady, Thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

3 out of 5
There was a kitchen but nothing in it. Desk clerk was great about getting me a coffee pot and coffee. Heat and a/c worked great. Bed was ok. Telephone in room didn’t work. Elevator not working and only 3rd floor rooms available. No shuttle to the airport so taxi or Uber. I got what I paid for but with the taxis I should have paid more and had free shuttle.

Posted by on Dec 5, 2022

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Comment from Hotel Management

Dec 6, 2022 by Hotel Management

Dear Sheila, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

4 out of 5
Room was clean. Bathroom was the smallest I've seen! Door barely cleared toilet. Shower curtain wasn't long enough to keep water in tub! At least it was clean!

Posted by , from Yuma on Mar 28, 2022

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4 out of 5
👍

Posted by on Feb 23, 2022

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2 out of 5
They gave my room away after I had called to tell them I would be late for check in and it was dirty fridge didn’t work and it was dirty in the room.. worse experience ever

Posted by on Feb 8, 2022

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Comment from Hotel Management

Feb 9, 2022 by Hotel Management 

Anna, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

2 out of 5
Nothing stood out great but thats fine. Close to the airport. Staff seems to hate their job. Air conditioning unit is obviously in need of rep. Loud and doesnt work well. Very loud on my floor. Lots of dogs barking, kids playing in the hallway past midnight. A couple fighting. One less pillow on my bed. Just frustrating.

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 24, 2021 by Hotel Management

Brad, thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the unprofessional behavior of our staff. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We will also share your comments with our maintenance team regarding the concerns you outlined, and make sure; the problem is resolved immediately. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

5 out of 5

Posted by on Jul 20, 2021

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About the Extended Stay America Suites Phoenix Airport

Location 3421 E Elwood St, Phoenix, AZ 85040

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Phoenix Airport also features laundry facilities, a front-desk safe, and an elevator. Self parking is free. This Phoenix hotel is smoke free.

  • 1 building
  • 101 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Phoenix Airport offers 101 accommodations with coffee/tea makers and irons/ironing boards. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Inn Phoenix Airport
  • Extended Stay America Phoenix Airport
  • Extended Stay America Phoenix
  • Extended Stay Phoenix
  • Extended Stayamerica Phoenix-Airport Hotel Phoenix
  • Phoenix Extended Stay
  • Extended Stay America Phoenix Airport Hotel
  • Extended Stay America Phoenix Airport
  • Extended Stay America Suites Phoenix Airport Hotel
  • Extended Stay America Suites Phoenix Airport Phoenix
  • Extended Stay America Suites Phoenix Airport Hotel Phoenix

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.