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Extended Stay America - Phoenix - Biltmore

2.5-star property
5235 N 16th St, Phoenix, AZ 1-855-201-7819

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3.3 out of 5
See all 25 Travelocity Reviews

"When traveling we always stay @ Extended Stay hotels unfortunately Overall experience at property was okay . Front desk area had a very over powering ... " More

By a verified traveler on Mon 09 Mar 2020

Points Of Interest

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Hotel Description

Hotel near Biltmore Fashion Park in Phoenix

In Phoenix

Your stay at this Camelback East hotel places you within 2 miles (3 km) of Biltmore Fashion Park and Arizona Biltmore Country Club. Grand Canyon University and Heard Museum are also within 6 miles (10 km).

Outdoor pool

This hotel features an outdoor pool and a fitness center. Business travelers can take advantage of the free WiFi in public areas. Free self parking, laundry facilities, and barbecue grills are also on offer.

Free WiFi, kitchens

The 111 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$81* Per night/room Jan 31 - Feb 1

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America - Phoenix - Biltmore ratings based on 25 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - Phoenix - Biltmore

Everyone (5) Couples (2) Family (5)
3 out of 5
When traveling we always stay @ Extended Stay hotels unfortunately Overall experience at property was okay . Front desk area had a very over powering smell of cigarette smoke. Room was clean. But, bathroom toilet tank had previous guest feces still on toilet. No housekeeper came to clean room. No ice machine. Had trouble with key card. Completely coffee station . Looked nothing like pictures on site. Staff was very helpful and courteous. 😊

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 9, 2020 by Hotel Management

Gina, thank you for reviewing your stay with us. We are sorry for the problems you encountered during your stay. We have shared your comments about the smoke smell and toilet with our housekeeping team to make sure this is not repeated. Our fully equipped kitchens come with a full-size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property. On a positive note, we are happy you appreciated our staff for their friendly service. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management

4 out of 5
I liked that their was a grill but the staff that was available didnt know how to use it. One of the other guest helped me.

Posted by , from Fontana,ca on Mar 5, 2020

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Comment from Hotel Management

Mar 5, 2020 by Hotel Management

Sylvia, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have taken note of your feedback and will share it with the appropriate team to improve our guests’ experiences. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management

5 out of 5
Great romantic night. The room was clean & comfortable. & the women checking us in was so sweet

Posted by , from Phoenix on Feb 4, 2020

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Comment from Hotel Management

Feb 5, 2020 by Hotel Management

Cassandra, thank you for the glowing review of Extended Stay America. We are glad to know you were impressed with our front desk staff and enjoyed your spotless accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5
The place was clean and quiet. Dislikes, the required minimum 50character review.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Hotel Management

Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our well-kept property. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management

5 out of 5
Clean quiet an Nd conveniently located. Pleasant staff

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Hotel Management

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management

2 out of 5
The location to places we needed to go to was good. We were disappointed because there were no dishes in the kitchen like they told us there would be, there were a couple guys dealing drugs from the backdoor by the pool who were staying in the hotel and the worst part was we killed three bed bugs in our bed. I have stayed in other locations and didn't have this problem.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 18, 2019 by Hotel Management

Dear Unhappy, thank you for taking the time to share your experience with your review. While our location was to your satisfaction, we are sorry to have let you down with failing to provide you with safe and clean accommodations. We take these concerns very seriously. Your comments have been shared with our management team for further evaluation. Our security team is also well-trained and experienced, and we can assure you that your observations are being investigated to the fullest extent. We would also appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you for being our guest and we look forward to speaking with you. Sincerely, Hotel Management

5 out of 5
Excellent Staff Service! Everything was clean, and check-in was easy.

Posted by on Mar 28, 2019

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Comment from Hotel Management

Mar 29, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

4 out of 5
All was great with 2 exeptions: the carpet was filthy the bottom of our feet were black within 10 minuets, had to ask for coffee and coffee maker, dishes, the breakfast very limited

Posted by on Aug 9, 2018

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Comment from Hotel Management

Aug 10, 2018 by Hotel Management

Thank you for reviewing the Extended Stay America. Although we are glad you had a comfortable stay, we are sorry for the cleanliness issues you had in your room and that we missed meeting your expectations. Your comments have been shared with the concerned teams, and we will be diligent moving forward. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will return so we can make it up to you. Sincerely, Hotel Management

3 out of 5
They DID NOT HAVE A BREAKFAST,NOTHING BUT MUFFINS AND COFFEE

Posted by on Apr 1, 2018

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Comment from Hotel Management

Apr 1, 2018 by Hotel Management

Thank you for choosing our hotel. We are sorry to know that our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management

1 out of 5

Cheap Dirty Room

Pros: Price
Cons: Filthy and no service
Location: N/A
If you want a cheap room with dirty sheets, no service, filthy room then this place is for you. For me, never again will I stay at this chain.

Posted by , from NC on Oct 18, 2016

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About the Extended Stay America - Phoenix - Biltmore

Location 5235 N 16th St, Phoenix, AZ 85016

Property Features

Extended Stay America - Phoenix - Biltmore offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. The business-friendly Extended Stay America - Phoenix - Biltmore also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. This Phoenix hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sky Harbor Intl. Airport (PHX) (13 km / 8.1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Phoenix - Biltmore offers 111 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:30 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The hotel's doors are locked at 10:30 PM. Guests arriving after 10:30 PM may use the hotel's outside phone to call the night attendant and gain access to the building.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

The front desk at this property is open daily from 6:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Biltmore
  • Extended Stay America Biltmore Hotel
  • Extended Stay America Biltmore Hotel Phoenix
  • Extended Stay America Biltmore Phoenix
  • Extended Stay America Phoenix
  • Extended Stay America Phoenix Biltmore
  • Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
  • Extended Stay America Phoenix Biltmore Hotel
  • Extended Stay America - Phoenix - Biltmore Hotel
  • Extended Stay America - Phoenix - Biltmore Phoenix
  • Extended Stay America - Phoenix - Biltmore Hotel Phoenix

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.