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4.2 out of 5

"Clean room. No carts to haul luggage to or from the room. " More

By a verified traveler on Mon 14 Sep 2020

Hotel Description

Hotel near Diablo Stadium in Phoenix

Near the airport

Your stay at this South Mountain hotel places you within 6 miles (10 km) of Arizona State University and Talking Stick Resort Arena. Chase Field and Phoenix Zoo are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 114 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and free newspapers are also available.

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Apr 25 - Apr 26

Suite, Accessible, Non Smoking (Hearing, Mobility Tub)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

Everyone (13) Couples (2) Family (8)
2 out of 5
I chose this hotel due to proximity to the airport. I will look more closely at reviews in the future. 1) Parking is free, but the spaces are TINY. Watch out for unintended dings. 2) We checked in late (about 9 pm), without notifiying the hotel about our unexpectedly late arrival. Unfortunately, that meant our prepaid 2 queen bed room was "oversold." But! We were "upgraded" into a 1 queen bed sofa bed "suite." Not sure how going from 2 beds to 1 bed 1 sofa bed was an "upgrade." My kids were not comfortable & I wasn't sure the sofa bed bedding was clean, but we were exhausted. It was a sad way to finish a vacation. 3) Tons of noise from other "guests" in the hallway and outside hot tub throughout the night. 4) Breakfast was a major disappointment. You must submit your order by 10 pm to the front desk. Breakfast is a grab and go style, so only options are eating in your car or in your room. When we picked up our order, we made it back to our room only to discover sadly that the majority of what we had ordered was missing or just plain wrong, like wrong yogurt flavor given. Come on, there were only two options! That meant another trip downstairs to get the orders corrected & handed frozen sausage biscuit sandwiches. Make your own breakfast with the microwave in the "suite!" Just another irritating part of this stay. Overall, regretted that I didn't choose the Drury right down the street. Will not stay here again.

Posted by on Feb 28, 2021

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5 out of 5

Posted by on Feb 12, 2021

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4 out of 5
Clean room. No carts to haul luggage to or from the room.

Posted by on Sep 14, 2020

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5 out of 5

Posted by on Sep 12, 2020

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5 out of 5

Posted by on Jul 3, 2020

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4 out of 5
Wish there would have been a restaurant at the site. But the restaurant at their Sister hotel, the Hilton next door, was good and just a short walk.

Posted by on Feb 23, 2020

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4 out of 5

Posted by on Jan 1, 2020

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4 out of 5

Posted by on Dec 12, 2019

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5 out of 5

Posted by on Nov 16, 2019

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4 out of 5
I didn't like there were several guest parties including one of my guest whom were charged twice on their credit cards.

Posted by on Oct 26, 2019

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About the Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

Location 3401 E University Drive, Phoenix, AZ 85034

Property Features

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Phoenix hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Sky Harbor International Airport (PHX) (6.9 km / 4.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel offers 114 air-conditioned accommodations with video-game consoles and safes. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel has a restaurant on site.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 79.00 (subject to availability)
  • Late check-out fee: USD 79.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Phoenix-Airport
  • Holiday Inn Express Phoenix-Airport
  • Holiday Inn Express Hotel Suites Phoenix Airport

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.