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4.6 out of 5

"We have stayed at the Holiday Inn Express several times and are never disappointed. " More

By a verified traveler on Tue 17 Dec 2019

Hotel Description

Enjoy free breakfast at this Surprise hotel

In Surprise

At this Surprise hotel, you'll be within half a mile (1 km) of Surprise Stadium and 3 miles (5 km) of Centennial Friendship Park. Granite Falls Golf Course and Coyote Lakes Golf Club are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 115 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, coffee/tea makers, and free weekday newspapers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$204* Per night/room Mar 23 - Mar 24

Room, Accessible, Bathtub (Hearing, Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Express Surprise ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Surprise

Everyone (10) Couples (2) Family (2)
5 out of 5
We have stayed at the Holiday Inn Express several times and are never disappointed.

Posted by on Dec 17, 2019

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5 out of 5
I always enjoy my stay at this Holiday Inn Express, and return several times each year. I have yet been disappointed.

Posted by on Dec 15, 2019

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1 out of 5
I didn't like it at all when I showed up at the hotel and my reservation had been cancelled

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 28, 2019 by Michelle

We completely understand your frustration with that situation. I am so sorry you had to go through that. We do however appreciate your flexibility with properties right next to each other and how kind you were to our staff. Thank you! We will work extremely hard to make sure that never happens again.

2 out of 5
Caught completely unaware that the hotel lobby and front desk were completely torn up for a renovation. The front desk was temporarily being operated out of a what appeared to be a storage room. A ot of dust and debris on the 1st floor, usually only 1 elevator was available and you sometimes had to navigate through workers; tape; and changing entrances. The room was nice, clean and comfortable but I would not have booked this room if I'd known of the current renovation/construction going on...it was an inconvenience.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 12, 2019 by Michelle

I am truly sorry to hear you were caught unawares on the renovation and understand how frustrating it is! We do have a daily call list to let our guests know about the construction prior to arrival but sometimes we do not receive personal phone numbers when reservations are booked through a third party. I do thank you for your patience while you were here and for understanding that the whole hotel will be as clean and comfortable as the new rooms as soon as this is complete! We do look forward to welcoming you back at that time.

5 out of 5
We have stayed at this hotel several times ( it's close to the grand kids) We have never been disappointed. Very clean and comfortable rooms, accommodating staff, and great breakfast. Oh, and very close to a large selections of restaurants to meet everybody's taste.

Posted by , from San Diego, Ca. on May 22, 2018

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5 out of 5

Clean hotel and friendly staff

Pros: I liked the fact that it was a no pet hotel which is hard to find today. I'm not fond of pet smells in room and pets in my bed.
Cons: No improvements needed.....this management has it down pat.
Location: Convenient location with plenty of restaurants nearby.
Hotel met all my needs with cleanliness being my top priority. Super nice, helpful staff and excellent breakfast.

Posted by , from OC, California on May 20, 2018

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5 out of 5
The bed was amazing! Everything about the stay was excellent!

Posted by , from AZ. on May 16, 2018

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5 out of 5
Pros: The room, service, cleanliness.
We visited family members in Surprise Az. This is by far one of the best hotels in the area. Price is very reasonable and the accommodations are excellent.

Posted by , from Santee, Ca. on May 16, 2017

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5 out of 5

Great Hotel

We were a bit apprehensive about staying at a Holiday Inn Express placing them on the same level as a Motel 6. Boy , were we mistaken. Everything about this hotel was excellent and we will be returning to this hotel often.

Posted by , from Santee Ca. on Dec 20, 2016

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Comment from Hotel Management

Dec 23, 2016 by Ian

I am happy to hear we were able to sway your opinion of our great brand. Thank you for the review!

5 out of 5

Great value

Pros: Great breakfast choices
Great hotel!, Only complaint I would have is that the refrigerator was a bit on the noisy side, other than that it was an excellent value!

Posted by , from Wisconsin on Nov 19, 2016

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Comment from Hotel Management

Dec 14, 2016 by Ian

I am sorry the fridge was noisy for you, I will make sure it gets serviced. Thank you for the review.

About the Holiday Inn Express Surprise

Location 16540 N Bullard Ave, Surprise, AZ 85374

Property Features

Holiday Inn Express Surprise offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 600 square feet (54 square meters). Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise. Self parking is free. This Surprise hotel is smoke free.

  • 115 guestrooms or units
  • 4 levels
  • 600 sq ft of conference space
  • 54 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (66.3 km / 41.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Surprise offers 115 air-conditioned accommodations with MP3 docking stations and safes. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Surprise hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Surprise
  • Holiday Inn Express Surprise
  • Holiday Inn Express Surprise Hotel Surprise
  • Holiday Inn Express Surprise Hotel
  • Holiday Inn Surprise
  • Holiday Inn Surprise
  • Surprise Holiday Inn
  • Surprise Holiday Inn
  • Express Surprise Surprise
  • Holiday Inn Express Surprise Hotel
  • Holiday Inn Express Surprise Surprise
  • Holiday Inn Express Surprise Hotel Surprise

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.