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"The hotel room was average. Great as a traveling business hotel. " More

By a verified traveler on Sat 13 May 2017

Hotel Description

3-star hotel in Estrella

In Phoenix

Your stay at this Estrella hotel places you within 6 miles (10 km) of Arizona State Capitol and Grand Canyon University. Also within 9 miles (15 km) are Phoenix Convention Center and Talking Stick Resort Arena.

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 144 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, coffee/tea makers, and free newspapers are also available.

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Dec 22 - Dec 23

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn West - Phoenix ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn West - Phoenix

Everyone (2) Family (3)
4 out of 5
Good location just off I10. Rooms are a good standard, food was good and service was also great.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 19, 2019 by Stephanie

Thank you for leaving us such a great review. We appreciate your feedback. Hope to see you again soon!

2 out of 5
The night desk gal was very nice and very helpful but the morning gal never cracked a Smile and was never friendly. I felt like I was putting her out. The server at the restaurant was very good. Our first room smelled very strong if cigarettes. Windows along fwy side of hotel were inadequate to keep the noise out. And the noise of people talking until 2 am in the next room was bad. Needs insulation 2 Nd night. Different room ( rough time trying to get that take. Care of by morning gal). This next room was the opposite side of hotel from fwy. Didnt know that street racing could be so loud!!!! Went on for a while outside. Apparently this is a regular problem on Sunday nights. Again better windows and insulation would help. Would not recommend this hotel and will not stay there again in the future

Posted by on Oct 24, 2019

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Comment from Hotel Management

Oct 30, 2019 by Stephanie

We do have 24hr security on premises and 24hr staff available to assist with concerns and issues you may have during your stay. I apologize about about the concerns you had with the staff and will ensure they are aware.

5 out of 5
The Hotel convenient was excellent and clean the staff was great

Posted by on Jul 31, 2019

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Comment from Hotel Management

Jul 31, 2019 by Stephanie

We Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.

3 out of 5

It was very close to the location I visited.

The hotel room was average. Great as a traveling business hotel.

Posted by on May 13, 2017

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4 out of 5
Bed was comfortable, channel selection poor, menu items over priced, no (free) breakfast, bathtub floor was dirty. Over all everything was pretty clean and decent condition.

Posted by on Dec 30, 2015

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4 out of 5

Holiday Inn Phoenix West

Pros: Close restaurants, on site restaurant
Cons: neighborhood is questionable
I went to Phoenix to enjoy Baseball Spring Training. I chose this hotel because it is 2 miles or less from the stadium the Milwaukee Brewers use for Spring Training. I enjoyed the restaurant every breakfast. I thought it was a pretty good value. I also ate dinner there my last night and thought that was pretty good too. Their service staff is friendly, but they only seemed to have one "host" and one waitress for breakfast and dinner. So give yourself at least an hour to eat. The hotel is kind of in shady neighborhood. There was a homeless guy hanging out at the McDonald's across the street from the hotel almost every day. But I didn't experience any problems.

Posted by , from Milwaukee, WI, USA on Apr 10, 2012

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3 out of 5

The hotel was worth the money.

Pros: Free Internet, Quiet
Cons: pool area, workout area
The hotel itself was nice and the staff was great. My only complaints would be the work out room and the pool area. The equipment in the work out room was in need of repairs and the room was very stuffy. I did not feel comfortable walking or running in the neighborhood alone so I was forced to use the room. The pool was nice but there is no sun area and no lounge chairs. The very small area that gets some sun only get sun at about 8:30-9:00 in the morning. When I'm traveling from the midwest winter/spring I would like some sun!!

Posted by , from wisconsin on Mar 30, 2012

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3 out of 5

The staff was excellent

Pros: Close restaurants, Free Internet
The property was OK for what i needed on this business trip. It was the staff that made it really work

Posted by , from Las Vegas, NV, USA on Mar 23, 2012

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3 out of 5

Sub-par at best

I stayed here for a class that was conducted at the hotel. Overall the area that the hotel is in is less than attractive I'd even say unsafe once it gets dark. Not many decent places to eat around the hotel so a car is necessary. The hotel staff is a mixed bag...some of the front desk people were quite nice while the manage did not return my calls regarding an incident with my car. It is a hotel I would only stay at to make attending the class easier though I'd hope (and plan on mentioning it to the instructor) to change the location. The hot tub is cold and the chemical levels could bleach clothing. Overall i'd only stay there if I had to...there are much nicer hotels in Phoenix for around this same price.

Posted by on Sep 25, 2008

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3 out of 5

OKAY STAY

THE HOTEL IS PREDICTABLE AND CLEAN, BUT LACKED IN THE AREA OF CUSTOMER SERVICE. THE BASIC AMENITIES WERE THERE WHICH WAS A PLUS, BUT STAFF DID NOT EXTEND THEMSELVES TO CUSTUMERS. IN THE SPORTS BAR, THE WAITRESS OR STAFF WAS NOT PRESENT MOST OF THE TIME. I HAD TO LOCATE HER IN THE KITCHEN. WHEN ASKING FOR DIRECTIONS THE COUNTER PERSON DID NOT OFFER TO PRINT OR GIVE DIRECTIONS, INSTEAD I WAS SENT TO THEIR BUSINESS ROOM. ONE OF THE PRINTERS DIDN'T WORK AND I HAD NO ONE TO ASSIST ME. FORTUNATELY, I KNEW MY WAY AROUND THE COMPUTER, OTHERWISE I WOULD HAVE HAD DIFFICULTY FINDING MY WAY AROUND TOWN. OVERALL IT WAS, OK FOR PRICE, BUT COULD IMPROVE IN SERVICE JUST A BIT.

Posted by on Oct 2, 2007

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About the Holiday Inn West - Phoenix

Location 1500 N 51st Ave, Phoenix, AZ 85043

Property Features

Holiday Inn West - Phoenix offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Event space at this hotel measures 2844 square feet (264 square meters). The business-friendly Holiday Inn West - Phoenix also features multilingual staff, coffee/tea in a common area, and concierge services. Free self parking is available. This 3-star Phoenix hotel is smoke free.

  • 144 guestrooms or units
  • 4 levels
  • 2844 sq ft of conference space
  • 264 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (22.7 km / 14.1 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn West - Phoenix offers 144 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Coyote Bar and Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby
  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 12 for adults, USD 5 and USD 10 for children (approximately)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Phoenix West
  • Holiday Inn Phoenix West
  • Holiday Inn West Phoenix
  • Holiday Inn Phoenix-West Hotel Phoenix
  • Phoenix Holiday Inn
  • Holiday Inn West Phoenix Hotel
  • Holiday West Phoenix Phoenix
  • Holiday Inn West - Phoenix Hotel
  • Holiday Inn West - Phoenix Phoenix
  • Holiday Inn West - Phoenix Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.