Skip to main content
Beginning of main content

"Front desk gentalman was pleasant and security guard was friendly. Not the best area of Phoenix. The rooms floor was dirty, the light fixture in the b ... " More

By a verified traveler on Mon 06 Mar 2023

Enter dates to see availability

Hotel Description

Phoenix hotel in North Mountain area

North Mountain stay

Your stay at this North Mountain hotel places you within 2 miles (3 km) of Castles N' Coasters and Metrocenter. Arizona State University-West Campus and University of Phoenix-Northwest Learning Center are also within 6 miles (10 km).

Fitness center

This hotel features an outdoor pool and a gym. Guests will appreciate free perks like free self parking and WiFi in public areas. Laundry facilities are provided for your convenience.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72* Per night/room Apr 1 - Apr 2

Studio, 2 Double Beds, Non Smoking (Larger Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking (Larger Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway ratings based on 21 Verified Reviews

Review Summary
1.3 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Everyone (15) Couples (2) Family (3)
1 out of 5

Posted by on Jul 29, 2023

Was this review helpful to you?
2 out of 5
I waited almost an hour in the lobby to be checked in. When I got into my room, it was shabby. The bed spreads looked clean but there were black fingerprint smudges on the sheets. It looked like the room had not been cleaned. The toilet was full of toilet paper and poop that hadn't flushed down properly and was just left. If I wasn't exhausted, I would have complained and asked to be moved to another room!

Posted by on Apr 29, 2023

Was this review helpful to you?
3 out of 5
Front desk gentalman was pleasant and security guard was friendly. Not the best area of Phoenix. The rooms floor was dirty, the light fixture in the bathroom was broken sns

Posted by on Mar 6, 2023

Was this review helpful to you?
1 out of 5
Very disappointing that I showed up before midnight and they would not check me into the room after I had already prepaid!!!!! I want a refund immediately. What hotel lobby isn’t open 24 hours. My flight didn’t get in until 10:30pm and I had to spend a hour looking for another hotel after they wouldn’t check me in. Refund please!!!!!

Posted by , from Moorhead on Feb 5, 2022

Was this review helpful to you?
Comment from Hotel Management

Feb 7, 2022 by Gina F.

Dear Teresa: I am so sorry for the confusion in check in times. We are an extended stay property which is close between 11pm & 7am. We will work with your 3rd party company to process a refund. Thanks for the opportunity to serve you.

1 out of 5

Posted by on Apr 17, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 28, 2021 by GF

Dear Anonymous Guest: Please accept our sincerest apologies for failing to deliver a great experience to you. Please know feedback is always welcomed, it helps us to improve, and fix all issues found. Thanks again.

1 out of 5
Didn’t like anything trash hotel Never recommend

Posted by on Mar 22, 2021

Was this review helpful to you?
Comment from Hotel Management

Mar 22, 2021 by GF

Dear Anonymous Guest: Thank you for staying with us. It was our pleasure serving you. My staff and I are sorry we did not make your stay a better one. We understand you have many lodging choices, and again we apologize for failing you.

1 out of 5
this place is rat hole!!!!! There are roaches everywhere the floors are so dirty it is disgusting!!! There was a shooting in the parking lot the night before we got there!!!! The pictures of this place are very deceiving! I had to throw away my socks after walking on the floor!!! We looked at 6 different rooms and thought we found a clean room!! They keep the light on in the rooms to keep the roaches from coming out in the dark! NEVER NEVER stay here! Needless to stay we did not sleep there!! The cop that patrols the place helped us find a different place at midnight! He called another officer to meet us at new hotel to make sure we were safe!!

Posted by on Jan 22, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 28, 2020 by Alex R

I would like to apologize for your experience. We will look in to the issues what you brought to my attention internally

1 out of 5
The staff is rude and unprofessional. The front desk supervisor checked me in. I left for a couple hours and when I came back my stuff was taken out my room. Plus they moved me to another room. They lost some of my things. I've trying calling multiple times to talk to some above their incompetent supervisor, and they're always unavailable. So I still haven't heard back from anyone. I went to check out and they refused to give me my deposit.

Posted by on Apr 11, 2019

Was this review helpful to you?
Comment from Hotel Management

May 3, 2019 by HTS MANAGEMENT

Thank for your feedback, we apologize for the inconvenience, we hope you will try us again.

1 out of 5
They did not have a room, The one room they lete me look at was a moldey pig pin. However they wernt normally renting that room. they were severly over booked

Posted by on Mar 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 27, 2019 by HTS MANAGEMENT

Thank your for your feedback. We apologize about the experience your had. We will work hard to ensure this does not happen again.

1 out of 5
It was horrible and unsafe. It was located along 17North with some name brand hotels nearby such as Four Points by Sheraton, Candlewood Suites, etc. when I arrived the Lobby was nice and I noticed that the hotel was under the Red Roof Inn brand. So I set my expectations based on previous Red Roof experiences. However, this place was down right awful!!! The head boards had dust an inch thick. Every surface was dirty, the refrigerator had old food in it. I had to clean the surfaces just to put my stuff down. The bathtub had paint peeling off in several areas. There was a hole in the wall by the bed nearest the bathroom. There was supposed to be a sofa/sofa sleeper in the room and there wasn’t. The walls and ceilings were disgusting and there was long hair everywhere. There were people arguing and smoking marijuana outside my room off and in all night. The door looked like it had been kicked in several times. I have been many places during my travels and the is the first time I felt unsafe. The pics on the internet are deceiving!!!!! I got my money back and went somewhere else.

Posted by on Mar 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 27, 2019 by HTS MANAGEMENT

Thank your for your feedback. We apologize about the experience your had. We will work hard to ensure this does not happen again.

About the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Location 11211 N Black Canyon Hwy, Phoenix, AZ 85029

Property Features

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. A vending machine, multilingual staff, and laundry facilities are also featured at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. Self parking is free. Smoking is allowed in designated areas at this Phoenix hotel.

  • 133 guestrooms or units
  • 3 levels
  • 3 buildings
  • Meeting rooms
  • Built in 1997
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

  • Bathrooms are partially open
  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower
  • Housekeeping (weekly)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Exterior corridor access
  • Air conditioning

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.

This property allows guests 18 or over to check in with valid military ID.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 21
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 20.00 (subject to availability)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crosslands Phoenix Metro Black Canyon Highway Hotel
  • Crosslands Metro Black Canyon Highway Hotel
  • Crosslands Phoenix Metro Black Canyon Highway
  • Crosslands Metro Black Canyon Highway
  • HomeTowne Studios Phoenix Black Canyon Highway Hotel
  • HomeTowne Studios Black Canyon Highway Hotel
  • HomeTowne Studios Phoenix Black Canyon Highway
  • HomeTowne Studios Black Canyon Highway
  • Extended Stay America Phoenix Metro Black Canyon Hwy.
  • Towne Stuos Black Canyon High
  • HomeTowne Studios Phoenix Black Canyon Highway
  • HomeTowne Studios Phoenix Black Canyon Highway by Red Roof

You should know

  • Pool access available from 10:00 AM to 7:00 PM.
  • Up to 3 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://travel.travelocity.com/Phoenix-Hotels-HomeTowne-Studios-by-Red-Roof-Phoenix---Black-Canyon-Highway.h125959-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Phoenix-Hotels-HomeTowne-Studios-by-Red-Roof-Phoenix---Black-Canyon-Highway.h125959-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Phoenix-Hotels-HomeTowne-Studios-by-Red-Roof-Phoenix---Black-Canyon-Highway.h125959-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.