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"Nice hotel, perfect location for our vacation, there lots of food/shopping around as well " More

By a verified traveler on Sun 29 Jul 2018

Hotel Description

3-star hotel near Arizona Mills Mall

In shopping district

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Arizona Mills Mall and within 3 miles (5 km) of Diablo Stadium. Also, Sea Life Aquarium is within half a mile (1 km) and LEGOLAND Discovery Center Arizona is within 2 miles (3 km).

2 outdoor tennis courts

This hotel features 2 outdoor tennis courts, an outdoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like microwaves and coffee/tea makers, the 160 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, room service, and free international calls are also available.

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$74* Per night/room Jan 26 - Jan 27

Studio King Wet Bar

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Tempe/Phoenix Airport InnSuites at the Mall ratings based on 31 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Tempe/Phoenix Airport InnSuites at the Mall

Everyone (16) Couples (5) Family (12)
2 out of 5
Don't expect the breakfast in the photo. That only happens on certain days. Expect the only hot food to be the pancake machine and scrambled eggs. Other than that there is bread, cereal, juice, and coffee. They seem to get annoyed if you drink the milk instead of only using it for cereal. The pigeons seem to take over the outdoor eating area and are on the tables for any food people leave there.

Posted by on Dec 25, 2019

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5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Jan 7, 2020 by Guest Review Response Team

Thank you for your feedback.

5 out of 5
Airport shuttle broken down! Convenient to restaurants. Clean very nice rooms.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Dec 12, 2019 by Guest Review Response Team

We're pleased you enjoyed your stay. Thank you for your feedback.

3 out of 5
Needs and upgrade, update working vehicles to transport to the airport

Posted by on Nov 11, 2019

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Comment from Hotel Management

Dec 12, 2019 by Guest Review Response Team

We apologize foe the inconvenience. Thank you for the feedback.

5 out of 5
I loved all the amenities. It was very clean. The only thing was they didn't have anyone to shuttle us back from the airport to the motel because they were understaffed. Other than that, thumbs up!

Posted by on Oct 23, 2019

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Comment from Hotel Management

Nov 9, 2019 by Guest Review Response Team

We're delighted you enjoyed your stay with us.

4 out of 5
Although the room was a non-smoking room it smelled like cigarettes really bad. We didn't mind so much but notified the front office of the smell so we don't get charged. The bed was very comfortable and we had a good night's rest. The hot breakfast the next morning was delicious and the amount of food was awesome. We enjoyed our stay. The only thing bad about our stay was that morning... My husband and I decided to do some yard sailing n the area at 7:00 am, so we notified the front office that we would be back later to check-out after a quick shower. (NOTE: check-out time is 11:00 am). After yard sailing, we returned to our room at 10:00 am, we couldn't get into our room with our keycard. We went to report it to the front desk and the lady there gave us another set of keycards. We got back to our room and yet again still couldn't open our room door. I went back to report it again at the front desk and again she gave us another set of keycards. By the 3rd time reporting it, she became very rude of huffing and puffing and rolling her eyes as if I was playing a cruel joke on her. After walking back and forth outside in hot temperature weather in Phoenix, AZ & with visible sweat rolling down my forehead to my cheeks, I asked her for a bottle of water that was in the small ice cooler located behind the desk. She responded that it was $1.50. I didn't have my coin purse on me, so I didn't purchase any. NOTE: On the ice cooler it stated that each customer checking-in wo

Posted by on Oct 22, 2019

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Comment from Hotel Management

Nov 9, 2019 by Guest Review Response Team

We're glad you enjoyed your stay. We also apologize on behalf of the rudeness of staff in hospitality there is no room for that type of behavior.

3 out of 5
Asked for handicapped accessable room. We were directed to very back of Hotel , didn't feel very safe! Entering room couldn't hardly get wheelchair paat 1st bed! Overall very disappointed in my choice!

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We're sorry our room did not meet your expectations. Thank you for the feedback.

4 out of 5
A little run down, but made up for it and more with the price. Hot breakfast wasnt bad

Posted by on Sep 21, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We're pleased you enjoyed your stay. Thank you for the feedback.

5 out of 5
The rooms were great the property was awesome and the staff was great ๐Ÿ˜Š๐Ÿ‘๐Ÿ‘

Posted by on Sep 18, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We are pleased you enjoyed your stay. Thank you for the feedback

4 out of 5
Speedy check in.. staff were friendly, helpful, and nice.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We are thrilled you enjoyed your stay. Thank you for the feedback.

About the Hotel Tempe/Phoenix Airport InnSuites at the Mall

Location 1651 W Baseline Rd, Tempe, AZ 85283

Property Features

As a guest of Hotel Tempe/Phoenix Airport InnSuites at the Mall, you'll find an outdoor pool, outdoor tennis courts, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hotel Tempe/Phoenix Airport InnSuites at the Mall. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Tempe hotel.

  • 160 guestrooms or units
  • 2 levels
  • 5 buildings
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Built in 1983
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11 km / 6.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Tempe/Phoenix Airport InnSuites at the Mall offers 160 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Tempe hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2017.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10 AM.

Hotel Tempe/Phoenix Airport InnSuites at the Mall has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Basketball on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 10.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Smoking rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No elevators
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per accommodation, per night
  • Rollaway bed fee: USD 0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tempe Phoenix Airport InnSuites Mall
  • InnSuites
  • InnSuites Hotel
  • Tempe Phoenix Airport InnSuites Mall
  • Hotel Tempe/Phoenix Airport InnSuites Mall
  • Hotel Tempe/Phoenix InnSuites Mall
  • Tempe/Phoenix Airport InnSuites Mall
  • Tempe/Phoenix InnSuites Mall
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Hotel
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Tempe
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Hotel Tempe

You should know

  • Hotel Tempe/Phoenix Airport InnSuites at the Mall offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.