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Hotel Tempe/Phoenix Airport InnSuites at the Mall

3-star property
1651 W Baseline Rd, Tempe, AZ 1-855-201-7819
3.4 out of 5
See all 28 travelocity Reviews

"I likes the location, it was walking distance from several dining and fast-food location. Transport for shopping, entertainment, and tourist attractio ... " More

By a verified traveler on Sat 29 Feb 2020

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Hotel Description

3.5-star hotel near Arizona Mills Mall

Near the airport

You'll be within half a mile (1 km) of Arizona Mills Mall and 2 miles (3 km) of LEGOLAND® Discovery Center with a stay at this Tempe hotel. Also, Sea Life Aquarium is within half a mile (1 km) and Oasis Water Park is within 2 miles (3 km).

Business services

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a rooftop terrace on site, and laundry facilities and concierge services are also offered.

Free Internet, comfy beds

Featuring conveniences like microwaves and coffee/tea makers, the 160 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include pillowtop beds, room service, and free international calls.

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Single Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Tempe/Phoenix Airport InnSuites at the Mall ratings based on 28 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Tempe/Phoenix Airport InnSuites at the Mall

Everyone (10) Couples (5) Family (14)
1 out of 5
I could not be more disappointed with this hotel. It looked okay from the street, but once we paid our 200 dollar deposit, we checked I to our room. The place is filthy. Walk ways and parking lot. The room was clean but we did discover our pillow cases were stained. The toilet barely flushed and during a quick shower, I was standing in 3 inches of dirty water. It took over 30 minutes for the shower to drain. The entire place felt like we were staying in a crack house. Never again will we stay there, regardless of price.

Posted by , from Phoenix on Oct 5, 2020

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1 out of 5

Posted by on Aug 17, 2020

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4 out of 5
I likes the location, it was walking distance from several dining and fast-food location. Transport for shopping, entertainment, and tourist attraction was no longer than 10-15mins away($14 Lyft). Real close to the Zoo and Botanical Gardens. It was a much larger property than I expected. Breakfast was from 630am to 10am with great options. The lady was constantly restocking, cleaning each area, and greeted everyone that came in. The space is small to sit inside, but they have more areas outside around the cafe with tables and chairs, even a upper level. The have a great social hour at 5pm- 630pm two free drinks and a low priced appetizer menu which we enjoyed and appreciated. The bartender had a great personality, he was very attentive to each guest. The room was your typical hotel room. It was spacious and set up nicely. We stay on the 1st floor near the parking lot which was noisy in the morning time, but we rested well at night. Carpet needs a deep cleaning badly, that's the main cons of the rooms. Most staff didn't have uniform so it was confusing, but they did a great job with services and being friendly and respectful. Front desk assistant Jackie was my favorite. Very professional, kind to my daughter, funny, and caring. We had a very nice time, and we plan to visit again in the future.

Posted by , from New York, NY on Feb 29, 2020

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1 out of 5
Property on the picture’ s is very different in person you will be disappointed, you will question is this the right place?? Check in was horrible did this through Travelocity my reservation wasn’t on system took in hour to get check in, I just wanted to sleep and rest the girl on service that night had so many things going on, by herself she needed help that day it was a busy night at the time there were like 8 people waiting it was so overwhelming to watch.

Posted by on Feb 13, 2020

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2 out of 5
Don't expect the breakfast in the photo. That only happens on certain days. Expect the only hot food to be the pancake machine and scrambled eggs. Other than that there is bread, cereal, juice, and coffee. They seem to get annoyed if you drink the milk instead of only using it for cereal. The pigeons seem to take over the outdoor eating area and are on the tables for any food people leave there.

Posted by on Dec 25, 2019

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5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Jan 7, 2020 by Guest Review Response Team

Thank you for your feedback.

5 out of 5
Airport shuttle broken down! Convenient to restaurants. Clean very nice rooms.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Dec 12, 2019 by Guest Review Response Team

We're pleased you enjoyed your stay. Thank you for your feedback.

3 out of 5
Needs and upgrade, update working vehicles to transport to the airport

Posted by on Nov 11, 2019

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Comment from Hotel Management

Dec 12, 2019 by Guest Review Response Team

We apologize foe the inconvenience. Thank you for the feedback.

5 out of 5
I loved all the amenities. It was very clean. The only thing was they didn't have anyone to shuttle us back from the airport to the motel because they were understaffed. Other than that, thumbs up!

Posted by on Oct 23, 2019

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Comment from Hotel Management

Nov 9, 2019 by Guest Review Response Team

We're delighted you enjoyed your stay with us.

4 out of 5
Although the room was a non-smoking room it smelled like cigarettes really bad. We didn't mind so much but notified the front office of the smell so we don't get charged. The bed was very comfortable and we had a good night's rest. The hot breakfast the next morning was delicious and the amount of food was awesome. We enjoyed our stay. The only thing bad about our stay was that morning... My husband and I decided to do some yard sailing n the area at 7:00 am, so we notified the front office that we would be back later to check-out after a quick shower. (NOTE: check-out time is 11:00 am). After yard sailing, we returned to our room at 10:00 am, we couldn't get into our room with our keycard. We went to report it to the front desk and the lady there gave us another set of keycards. We got back to our room and yet again still couldn't open our room door. I went back to report it again at the front desk and again she gave us another set of keycards. By the 3rd time reporting it, she became very rude of huffing and puffing and rolling her eyes as if I was playing a cruel joke on her. After walking back and forth outside in hot temperature weather in Phoenix, AZ & with visible sweat rolling down my forehead to my cheeks, I asked her for a bottle of water that was in the small ice cooler located behind the desk. She responded that it was $1.50. I didn't have my coin purse on me, so I didn't purchase any. NOTE: On the ice cooler it stated that each customer checking-in wo

Posted by on Oct 22, 2019

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Comment from Hotel Management

Nov 9, 2019 by Guest Review Response Team

We're glad you enjoyed your stay. We also apologize on behalf of the rudeness of staff in hospitality there is no room for that type of behavior.

About the Hotel Tempe/Phoenix Airport InnSuites at the Mall

Location 1651 W Baseline Rd, Tempe, AZ 85283

Property Features

Hotel Tempe/Phoenix Airport InnSuites at the Mall offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hotel Tempe/Phoenix Airport InnSuites at the Mall. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Tempe hotel.

  • 160 guestrooms or units
  • 2 levels
  • 5 buildings
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Built in 1983
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Tempe/Phoenix Airport InnSuites at the Mall offers 160 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2017.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • Pets: USD 10.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 20 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Smoking rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and a shield is in place between staff and guests in main contact areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tempe Phoenix Airport InnSuites Mall
  • InnSuites
  • InnSuites Hotel
  • Tempe Phoenix Airport InnSuites Mall
  • Hotel Tempe/Phoenix Airport InnSuites Mall
  • Hotel Tempe/Phoenix InnSuites Mall
  • Tempe/Phoenix Airport InnSuites Mall
  • Tempe/Phoenix InnSuites Mall
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Tempe
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Aparthotel

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.