For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this well-placed hotel, you'll be half a mile (1 km) from Arizona Mills Mall and within 3 miles (5 km) of Diablo Stadium. Also, Sea Life Aquarium is within half a mile (1 km) and LEGOLAND Discovery Center Arizona is within 2 miles (3 km).
2 outdoor tennis courts
This hotel features 2 outdoor tennis courts, an outdoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and free perks like buffet breakfast and free self parking.
Free Internet, comfy beds
Featuring conveniences like microwaves and coffee/tea makers, the 160 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, room service, and free international calls are also available.
Hotel Tempe/Phoenix Airport InnSuites at the Mall ratings based on 31 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Hotel Tempe/Phoenix Airport InnSuites at the Mall
Everyone (16)Couples (5)Family (12)
2 out of 5
Don't expect the breakfast in the photo. That only happens on certain days. Expect the only hot food to be the pancake machine and scrambled eggs. Other than that there is bread, cereal, juice, and coffee. They seem to get annoyed if you drink the milk instead of only using it for cereal. The pigeons seem to take over the outdoor eating area and are on the tables for any food people leave there.
Posted by a verified traveler on Dec 25, 2019
Was this review helpful to you?
5 out of 5
Posted by a verified traveler on Dec 9, 2019
Was this review helpful to you?
Comment from Hotel Management
Jan 7, 2020
by Guest Review Response Team
Thank you for your feedback.
5 out of 5
Airport shuttle broken down! Convenient to restaurants. Clean very nice rooms.
Posted by a verified traveler on Nov 13, 2019
Was this review helpful to you?
Comment from Hotel Management
Dec 12, 2019
by Guest Review Response Team
We're pleased you enjoyed your stay. Thank you for your feedback.
3 out of 5
Needs and upgrade, update working vehicles to transport to the airport
Posted by a verified traveler on Nov 11, 2019
Was this review helpful to you?
Comment from Hotel Management
Dec 12, 2019
by Guest Review Response Team
We apologize foe the inconvenience. Thank you for the feedback.
5 out of 5
I loved all the amenities. It was very clean. The only thing was they didn't have anyone to shuttle us back from the airport to the motel because they were understaffed. Other than that, thumbs up!
Posted by a verified traveler on Oct 23, 2019
Was this review helpful to you?
Comment from Hotel Management
Nov 9, 2019
by Guest Review Response Team
We're delighted you enjoyed your stay with us.
4 out of 5
Although the room was a non-smoking room it smelled like cigarettes really bad. We didn't mind so much but notified the front office of the smell so we don't get charged. The bed was very comfortable and we had a good night's rest. The hot breakfast the next morning was delicious and the amount of food was awesome. We enjoyed our stay. The only thing bad about our stay was that morning... My husband and I decided to do some yard sailing n the area at 7:00 am, so we notified the front office that we would be back later to check-out after a quick shower. (NOTE: check-out time is 11:00 am). After yard sailing, we returned to our room at 10:00 am, we couldn't get into our room with our keycard. We went to report it to the front desk and the lady there gave us another set of keycards. We got back to our room and yet again still couldn't open our room door. I went back to report it again at the front desk and again she gave us another set of keycards. By the 3rd time reporting it, she became very rude of huffing and puffing and rolling her eyes as if I was playing a cruel joke on her. After walking back and forth outside in hot temperature weather in Phoenix, AZ & with visible sweat rolling down my forehead to my cheeks, I asked her for a bottle of water that was in the small ice cooler located behind the desk. She responded that it was $1.50. I didn't have my coin purse on me, so I didn't purchase any. NOTE: On the ice cooler it stated that each customer checking-in wo
Posted by a verified traveler on Oct 22, 2019
Was this review helpful to you?
Comment from Hotel Management
Nov 9, 2019
by Guest Review Response Team
We're glad you enjoyed your stay. We also apologize on behalf of the rudeness of staff in hospitality there is no room for that type of behavior.
3 out of 5
Asked for handicapped accessable room. We were directed to very back of Hotel , didn't feel very safe!
Entering room couldn't hardly get wheelchair paat 1st bed!
Overall very disappointed in my choice!
Posted by a verified traveler on Oct 10, 2019
Was this review helpful to you?
Comment from Hotel Management
Oct 10, 2019
by Guest Review Response Team
We're sorry our room did not meet your expectations. Thank you for the feedback.
4 out of 5
A little run down, but made up for it and more with the price. Hot breakfast wasnt bad
Posted by a verified traveler on Sep 21, 2019
Was this review helpful to you?
Comment from Hotel Management
Oct 10, 2019
by Guest Review Response Team
We're pleased you enjoyed your stay. Thank you for the feedback.
5 out of 5
The rooms were great the property was awesome and the staff was great 😊👍👍
Posted by a verified traveler on Sep 18, 2019
Was this review helpful to you?
Comment from Hotel Management
Oct 10, 2019
by Guest Review Response Team
We are pleased you enjoyed your stay. Thank you for the feedback
4 out of 5
Speedy check in.. staff were friendly, helpful, and nice.
Posted by a verified traveler on Aug 26, 2019
Was this review helpful to you?
Comment from Hotel Management
Oct 10, 2019
by Guest Review Response Team
We are thrilled you enjoyed your stay. Thank you for the feedback.
About the Hotel Tempe/Phoenix Airport InnSuites at the Mall
As a guest of Hotel Tempe/Phoenix Airport InnSuites at the Mall, you'll find an outdoor pool, outdoor tennis courts, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hotel Tempe/Phoenix Airport InnSuites at the Mall. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Tempe hotel.
160 guestrooms or units
2 levels
5 buildings
1500 sq ft of conference space
139 sq m of conference space
Built in 1983
Breakfast available (free)
Dining venue
Bar or lounge
Terrace on the roof
Business center (24 hours)
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
BBQ grill(s)
Outdoor picnic space
Gift shop
Newspapers in lobby (free)
Fireplace in lobby
Bellhop
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Outdoor tennis courts - 2
Laundry facilities
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11 km / 6.9 mi)
Property shuttles: Free airport shuttle
Parking: Free self parking
Room Amenities
Hotel Tempe/Phoenix Airport InnSuites at the Mall offers 160 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Tempe hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2017.
Pillowtop beds
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Microwave
Coffee maker
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
International calls (free)
Long distance calls (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10 AM.
Hotel Tempe/Phoenix Airport InnSuites at the Mall has a restaurant on site.
Room service (during limited hours) is available.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Basketball on site
Mountain biking nearby
Hiking/biking trails nearby
Golf lessons available nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 0 per night.
Free cribs (infant beds)!
Pets
Pets: USD 10.00 per accommodation, per night
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 40 lbs)
Smoking rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Service animals are exempt from fees/restrictions
Debit cards not accepted
No elevators
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit: USD 100 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 10.00 per accommodation, per night
Rollaway bed fee: USD 0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Tempe Phoenix Airport InnSuites Mall
InnSuites
InnSuites Hotel
Tempe Phoenix Airport InnSuites Mall
Hotel Tempe/Phoenix Airport InnSuites Mall
Hotel Tempe/Phoenix InnSuites Mall
Tempe/Phoenix Airport InnSuites Mall
Tempe/Phoenix InnSuites Mall
Hotel Tempe/Phoenix Airport InnSuites at the Mall Hotel
Hotel Tempe/Phoenix Airport InnSuites at the Mall Tempe
Hotel Tempe/Phoenix Airport InnSuites at the Mall Hotel Tempe
You should know
Hotel Tempe/Phoenix Airport InnSuites at the Mall offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
There was an error importing /Phoenix-Hotels-Hotel-Tempe/Phoenix-Airport-InnSuites-at-the-Mall.h5874-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 https://travel.travelocity.com/Phoenix-Hotels-Hotel-Tempe/Phoenix-Airport-InnSuites-at-the-Mall.h5874-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
