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JW Marriott Phoenix Desert Ridge Resort & Spa

4.5-star property
5350 E Marriott Dr, Phoenix, AZ 1-855-201-7819
4.7 out of 5
Exceptional!
See all 43 travelocity Reviews

"Availability of food service was poor. Food prices very high. Roy’s restaurant is not owned by the hotel and has excellent food. The hotel staff negle ... " More

By a verified traveler on Wed 21 Apr 2021

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Hotel Description

Family-friendly 4.5-star resort near Desert Ridge Marketplace

Desert Ridge stay

Your stay at this Desert Ridge resort places you within 3 miles (5 km) of Desert Ridge Marketplace and Mayo Clinic Hospital. Also, Musical Instrument Museum is within 2 miles (3 km) and Tournament Players Club of Scottsdale is within 6 miles (10 km).

36-hole golf course

This luxury resort features a golf course, free water park access, and a full-service spa. There's fun for all ages with a lazy river and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the 5 outdoor pools and perks like free WiFi.

Soaking tubs, comfy beds

Boasting deep soaking bathtubs, the 950 guestrooms also offer WiFi and balconies or patios. Other amenities include pillowtop beds, 24-hour room service, and TVs with satellite channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$359* Per night/room May 30 - May 31

Club Room, 1 King Bed, Non Smoking, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

JW Marriott Phoenix Desert Ridge Resort & Spa ratings based on 43 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for JW Marriott Phoenix Desert Ridge Resort & Spa

Everyone (6) Family (2)
3 out of 5
Availability of food service was poor. Food prices very high. Roy’s restaurant is not owned by the hotel and has excellent food. The hotel staff neglected to advise of its availability choosing to direct us to hotel restaurants. Suggesting Roy’s was closed. Difficult to get lounge chairs near water features with one area demanding 30.00 per person. That is on top of the 40.00 per day resort fee. Will not stay there again.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 22, 2021 by GM

Dear Valued Guest, We are truly sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at giving each guest an enriching visit, so we are disappointed to know this was not your experience. Please accept our sincere apologies for the customer service issues you encountered. We would like to regain your trust and hope you will give us another chance in the future. Best Regards, Dominic Priola Guest Experience Specialist

5 out of 5
Very nice property that offered a lot of amenities, within walking distance of Desert Ridge Market.

Posted by on Oct 22, 2019

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4 out of 5

Nice conference hotel

Pros: It was beautiful
Hotel was inviting, comfortable and as an individual with a food allergy the staff was very accommodating .

Posted by , from newport, RI on Aug 17, 2018

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5 out of 5

Fabulous Experience!

From start to finish this was a great hotel experience.....from being welcomed when we pulled up at the front, to being welcomed inside (by no less than 3 different people) and directed to the check in area, to a beautiful room, to mixing up directions and someone showing us where to go, to such polite valets offering bottles of water....just excellent service....and I could go on and on about how beautiful the property is....very glad that we stayed there!!!

Posted by , from Sunrise FL on Jul 10, 2017

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5 out of 5

Marriott knows hotels . This is their best.

12in our family with 4 rooms 3nights. Thanksgiving weekend great facility for families Golf,tennis, heated lazy river tubing, ping pong, multiple restaurants, multiple pools and hot tubs, spacious rooms public areas multiple fire pits that never close with s'mores.Fun experience for all ages.

Posted by , from GrandForks,North Dakota on Nov 29, 2015

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5 out of 5
I loved my stay there. A family environment is what it absolutely is. The only comment I would make is that the pool for adults should stay open later than 10 pm. I have stayed in other resorts where the pool is open late in the evening. I came from California and would've loved to enjoy the pool in the evening because of the hot weather I can only take the day in spurts.

Posted by on Aug 17, 2015

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5 out of 5

The surrounding areas offered options.

Pros: The cleanliness and view.
Cons: More family oriented games and activities.
Location: The nearby shopping plaza offered good eating alternatives for lunch and dinner. But it could not compete against the hotel's breakfast option.
You can only eat hotel food so many times and then you need to find other options. Luckily the nearby shopping plaza had a variety of restaurants that suited our taste. Family focused activities at this hotel are limited to tennis, golf and the pool. If there others options, the staff does not advertise them. Still we had a good getaway from the daily routine. Our room had a great view and balcony to sit and enjoy the afternoon heat.

Posted by , from Sierra Vista Arizona on Aug 5, 2015

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5 out of 5

Luxurious comfort and refreshing lazy river.

Absolute relaxation for the whole family. Highly recommended for all amenities and food and beverage.

Posted by on Jun 19, 2015

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5 out of 5

Total relaxation

The best resort and spa I have ever been too.You are pampered the moment you drive up to the massive entrance.From there there are no worries everything is there for you,never have to leave the property.The restaurants are so good excellent chefs.Alot of staff to care for you at any of the 4 pools.There are activities everyday for you like yoga,and for the kids,golf for the husband.You will love it,the heat wasn't bad and I went in July.

Posted by , from Dayton,ohio on Aug 2, 2013

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1 out of 5

Never stay here: Overpriced, Poor Customer service

Normally when booking a hotel, you pay via cc when you make your reservation then when you arrive they ask for a cc that will get charged only if there's damages. So I "paid" w/ the company CC (AMEX) in the amount of $260. Upon arrival, when giving a card for "damages" I gave them my debit card b/c that was the only card I had on me. Turns out they charged the ENTIRE stay on my debit card instead in the about $325 (I hadn't charged anything to my room either. That was just for the room for 1 nite). A couple days later, when I went to call about it, the CSR said she could help me w/ the billing issue. When I told her what it was, she xfrd me to the Business Center where I was on hold for 19 minutes. I then hung up, called back and spoke w/ the same woman and told her that I have a billing issue, she said she was going to xfr me to accounting. I told her that I think they are closed b/c I was just on hold for 19 minutes. She xfrs me anyway where I remain on hold for another 20 minutes before I call a 3rd time. This is how the conversation went: Shaunna: "JW Marriot Desert Ridge Resort. HOw may I help you?" Me: "Hi. What is your name?" Shauna: "JW Marriot Desert Ridge Resort." Me: "Yes I know, what is YOUR name." Shauna: "Who am I speaking with?" Me: "Krystle. Now, what is YOUR name?" Shauna: "This is the front office." Me: "Do you have a name?" Shauna: "Yes." Me: "What is it?" Shauna: "Shauna." Me: "Can I talk to a mgr please?" Shauna: "Can I get your name?" Me: "Again, Krystle" I don't know what kind of people they have working there but they obviously can't comprehend basic English and they don't care about customer service. The mgr, Chelsea was compassionate, although she didn't offer anything to makeup of the my dissatisfaction, she did send over a CC Authorization form that I could fill out to switch charges. The place was VERY expensive. $325 for one night. It was $22 for a turkey sandwich, chips, and coffee and I got that b/c is was the cheapest thing available. The pool is nice though! They have a lazy river. Overall, NEVER STAY HERE!

Posted by , from Corona, CA on Jun 14, 2013

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About the JW Marriott Phoenix Desert Ridge Resort & Spa

Location 5350 E Marriott Dr, Phoenix, AZ 85054

Property Features

JW Marriott Phoenix Desert Ridge Resort & Spa offers its guests a full-service spa, a golf course, a complimentary water park, and 5 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this resort measures 241106 square feet (22399 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Phoenix Desert Ridge Resort & Spa. For a fee, parking is available. This 4.5-star Phoenix resort is smoke free.

  • 950 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 241106 sq ft of conference space
  • 22399 sq m of conference space
  • Built in 2002
  • Deli
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 8
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

JW Marriott Phoenix Desert Ridge Resort & Spa offers 950 air-conditioned accommodations with video-game consoles and safes. Rooms open to balconies or patios. Beds feature pillowtop mattresses. Televisions come with premium satellite channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • Deep soaking tub
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Stonegrill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Twenty6 - This cocktail bar specializes in American cuisine and serves lunch and dinner. Open daily.

MERITAGE -an urban tavern - This brewpub specializes in American cuisine and serves lunch and dinner. Open daily.

Revive Spa Bistro - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Roy's Pacific Rim - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Fitness classes on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

Revive Spa has 40 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 40
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per accommodation, per night, plus a one-time cleaning fee of USD 150.00 and a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 32 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 20.00 per day
  • Valet parking fee: USD 37 per day (in/out privileges)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 20 per accommodation, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Desert Ridge Marriott
  • Desert Ridge Resort
  • JW Desert Ridge
  • JW Desert Ridge Marriott
  • JW Marriott Desert Ridge
  • JW Marriott Desert Ridge Phoenix
  • JW Marriott Desert Ridge Resort
  • JW Marriott Desert Ridge Resort Phoenix
  • JW Marriott Ridge Resort
  • Marriott JW Desert Ridge
  • Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
  • Jw Marriott Desert Ridge Resort And Spa Phoenix
  • Jw Marriott Phoenix
  • Marriott Phoenix
  • JW Marriott Phoenix Desert Ridge Resort
  • JW Marriott Phoenix Desert Ridge
  • JW Marriott Desert Ridge Resort Spa
  • JW Marriott Phoenix Desert Ridge Resort Spa
  • JW riott Phoenix sert Ridge
  • JW Marriott Phoenix Desert Ridge Resort & Spa Resort
  • JW Marriott Phoenix Desert Ridge Resort & Spa Phoenix
  • JW Marriott Phoenix Desert Ridge Resort & Spa Resort Phoenix

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.