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"Nostalgic in appearance, but very comfortable. " More

By a verified traveler on Fri 27 Jan 2023

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Hotel Description

Family-friendly 3-star hotel near Phoenix Zoo

Close to airport

Within 3 miles (5 km) of this Tempe hotel, you'll find Arizona State University and Desert Botanical Garden. Also, Phoenix Zoo is within 3 miles (5 km) and Scottsdale Stadium is within 6 miles (10 km).

Family-friendly fun

This hotel features an outdoor pool and a 24-hour gym. Families will appreciate the mini golf and onsite laundry facilities. Enjoy the spa tub and perks like free self parking and free WiFi.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Tempe University ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Tempe University

Everyone (12) Couples (4) Family (10)
5 out of 5
Nostalgic in appearance, but very comfortable.

Posted by on Jan 27, 2023

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Comment from Hotel Management

Feb 6, 2023 by Raj

Thank YouRaj GM

2 out of 5
No available phone number to alert the management to my late checkin time!

Posted by on Dec 31, 2022

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Comment from Hotel Management

Feb 10, 2023 by Manager

Hello Matthew, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2 out of 5
Sink not with tub or toilet—did not have towels or towel racks by sink—only 2 towels, washcloths and hand towels total. Bed did not have mattress pad under sheet and found several bobby pins under sheet on the mattress. Dabrey from construction on walkways. No microwave in room. Chair for desk in room would not roll under desk, blocking walkway between desk and bed. Took 20 minutes to get checked in—person probably stalling because room hadn’t been finished being cleaned, even though we had come a little before 3:00 and left because it wasn’t cleaned at that time—we waited until close to 4:00 before returning. Upside—the room was clean other than the bobbie pins under the sheet.

Posted by on Nov 16, 2022

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Comment from Hotel Management

Nov 17, 2022 by Ray

Thank you for bringing this up, we have taken this up with housekeeping supervisor, and the Front desk manager to rectify the problems you had faced.Ray GM

3 out of 5
Sketchy area-left at 3:45 am for early flight and somebody talking outside loud on the phone since I got up at 3:15 am. Couple people in the parking lot loitering. Run down place, room was nice once but no more-furnishings beat up, dirty carpet etc

Posted by on Aug 21, 2022

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Comment from Hotel Management

Aug 22, 2022 by KEVIN

THANK YOU FOR YOUR FEEDBACK,WE DO APOLOGISE FOR THAT,THANK YOU FOR YOUR VALUABLE TIME FOR FEEDBACK

2 out of 5
It took about 45 minutes to check in, the door took a great deal of effort to open and close, the rug is filthy, the heater is noisy as it turns on and off, the plug-in doesn't work by the sink.

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 6, 2022 by Post

Thanks for your feed back

4 out of 5
Angie at the front desk was amazing. Room wasn't ready so comped a second room. very friendly and helpful

Posted by on Mar 26, 2022

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Comment from Hotel Management

Mar 29, 2022 by Post

Thanks For Your Feed Back

2 out of 5
Expensive, under construction

Posted by , from Brookfield on Mar 22, 2022

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Comment from Hotel Management

Mar 24, 2022 by POST 1429

I APOLOGIZE ...

5 out of 5
Angie from the front desk was amazing to me and my friend as we stayed there. She went above and beyond when we had requests. I would deff come back if I’m in the area

Posted by , from Marathon on Mar 19, 2022

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Comment from Hotel Management

Mar 24, 2022 by post

Thanks we enjoyed you all come anytime

4 out of 5

Posted by , from PHOENIX on Sep 19, 2021

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4 out of 5
If you are looking for a cheap place to stay, expect what you’re paying for. The bathroom walls were coming off and a lot of homelessness were everywhere. They had you write down all of your guests name (whoever was coming to visit) down and it was just bad vibes the entire time.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 6, 2021 by Post 1429 Team

We're sorry that you were unhappy! Thanks for letting us know

Property Features

SureStay Plus Hotel by Best Western Tempe University offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a snack bar/deli on site. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1259 square feet (117 square meters) and includes conference space. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the family-friendly SureStay Plus Hotel by Best Western Tempe University. Self parking is free.

  • 60 guestrooms or units
  • 3 levels
  • 2 buildings
  • 1259 sq ft of conference space
  • 117 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Miniature golf on site
  • Separate dining area

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Tempe University offers 60 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. These individually furnished accommodations have separate dining areas. Pillowtop beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Dining room
  • Sitting area
  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Desk chair

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Miniature golf on site
  • Golfing nearby
  • Segway rental/tour nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Red Lion ASU
  • Red Lion Inn ASU
  • Red Lion Inn Phoenix Tempe ASU
  • Red Lion Phoenix Tempe ASU
  • Red Lion Inn Phoenix/Tempe ASU Tempe
  • Red Lion Inn Phoenix/Tempe ASU
  • Red Lion Phoenix/Tempe ASU Tempe
  • Red Lion Phoenix/Tempe ASU
  • Red Lion Phoenix-Tempe
  • Red Lion Inn Suites Phoenix/Tempe ASU
  • Red Lion Inn Suites Phoenix Tempe
  • Red Lion Inn Phoenix Tempe
  • Red Lion Phoenix Tempe
  • Hotel Red Lion Inn & Suites Phoenix Tempe Tempe
  • Tempe Red Lion Inn & Suites Phoenix Tempe Hotel
  • Hotel Red Lion Inn & Suites Phoenix Tempe
  • Red Lion Inn & Suites Phoenix Tempe Tempe
  • Red Lion Inn Suites Phoenix/Tempe ASU
  • Red Lion Inn Suites Phoenix Tempe
  • Red Lion Inn
  • Red Lion
  • Red Lion Inn Phoenix Tempe
  • Red Lion Phoenix Tempe
  • Hotel Red Lion Inn & Suites Phoenix Tempe Tempe
  • Tempe Red Lion Inn & Suites Phoenix Tempe Hotel
  • Hotel Red Lion Inn & Suites Phoenix Tempe
  • Red Lion Inn & Suites Phoenix Tempe Tempe
  • Red Lion Inn Suites Phoenix/Tempe ASU
  • Red Lion Inn Suites Phoenix Tempe
  • Red Lion Inn
  • Red Lion

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.