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The Hotel Serene

2.5-star property
7885 W Arrowhead Towne Center, Glendale, AZ 1-855-201-7819
3.5 out of 5
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See all 10 travelocity Reviews

"Was unable to print my airline ticket due to not having guest office area. Had a spacious clean room. By the mall. Felt safe. " More

By a verified traveler on Mon 19 Feb 2024

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Hotel Description

Hotel near Peoria Sports Complex in Glendale

In Glendale

Within a 15-minute walk of the hotel, you'll find Arrowhead Towne Center and Arizona Broadway Theatre. Peoria Sports Complex and Polar Ice Peoria are also within 2 miles (3 km).

Renovated in 2022

An outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Staff at the 24-hour front desk can provide around-the-clock assistance.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Apr 30 - May 1

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Hotel Serene ratings based on 10 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Hotel Serene

Everyone (5) Couples (1) Family (2)
4 out of 5

Posted by on Mar 25, 2024

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Comment from Hotel Management

Mar 28, 2024 by Manager

Dear Joe,Thank you for letting us know how we are doing! We are glad to learn that your stay was cozy and comfortable. We always strive to offer a better stay to our beloved guests each time, and we hope that your next stay will encourage us to earn that extra star!

5 out of 5
Was unable to print my airline ticket due to not having guest office area. Had a spacious clean room. By the mall. Felt safe.

Posted by on Feb 19, 2024

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Comment from Hotel Management

Mar 8, 2024 by Manager

Dear Mary,Thank you for your feedback! We are glad you enjoyed our spacious and clean rooms, and we appreciate your positive comments about our convenient location near the mall. We apologize for any inconvenience regarding the lack of a guest office area. Your insights are valuable, and we will explore ways to enhance our services. We hope to welcome you back for another comfortable stay in the future!

4 out of 5

Posted by on Jan 24, 2024

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Comment from Hotel Management

Mar 21, 2024 by Manager

Dear Patricia,Thank you for your review and for choosing us! We are glad you had a positive experience overall. If there is anything specific you think we could improve on to earn that fifth star next time, we would love to hear from you. Looking forward to welcoming you back!

1 out of 5
They tried to charge me for another night. When it was only for one night and they lied about it. Never gave us a receipt. I had to block my bank card so they wouldn't charge me the other night. I think there would be enough people so they can pay for their remodeling projects. People who stay there. They need to look at the receipt cause they're overcharging, and they're lying about you guys staying there a more nights than you are really staying. I believe this hotel has scammers. Travelocity needs to drop this hotel they're making your company look bad.

Posted by , from Tucson on Nov 13, 2023

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Comment from Hotel Management

Nov 13, 2023 by Manager

Dear Jenny,We sincerely apologize for the inconvenience you experienced during your stay. This is not the level of service we aim to provide. We take your concerns seriously and will investigate the billing discrepancies to ensure it does not happen again. Your feedback is valuable, and we appreciate you bringing this to our attention. We are working to resolve the issues and appreciate your understanding.

5 out of 5

Posted by on Sep 11, 2023

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Comment from Hotel Management

Oct 2, 2023 by Manager

Dear Denise,Thank you for the perfect rating! We are delighted you had an outstanding experience during your stay. We cannot wait to welcome you back for another excellent visit.

5 out of 5

Posted by on Jan 21, 2023

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Comment from Hotel Management

Nov 6, 2023 by Manager

Dear Jeff,Thank you for rating us five star. We are so glad that you loved staying at The Hotel Serene, and we definitely look forward to welcoming you again!

2 out of 5
In my opinion and from what we experienced this hotel could be categorized under "lipstick on a pig" or "you get what you pay for". It looks great on the outside but we discovered dirty / stained towels and bed sheets in our room, well worn furniture, a shower that lost both water pressure and hot water randomly, and cigarette smoke entering the room. Although the rooms are "non-smoking", other guests smoke literally right outside their room. There was an ash tray about 3 feet from our door that was used to excess. I have experienced less smoke in a Vegas casino. Skip the complimentary breakfast also, very disappointing!

Posted by on Jan 9, 2023

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Comment from Hotel Management

Jan 10, 2023 by Manager

Dear Frank,Thank you for taking the time to share your experience with us. We are quite sad to see that the service and overall experience you had with us did not meet your expectations.Please know that we take all guests' feedback very seriously, and yours will definitely be used for us to work on the areas we need to improve on in order to enhance the guest experience. All the issues you pointed out on your review have been shared with each corresponding team who have taken immediate action to give solution to those issues. Our apologies for the inconvenience caused to you.We do thank you for your recent visit and business, and truly hope that you will give us the opportunity to host you again sometime in the near future and show our true 5-star service we are known to provide!

5 out of 5

Posted by on Nov 17, 2022

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3 out of 5
The facility was nice for a quick stay. The room was ok, but looked like it was in the middle of renovation. Close to P83, which was nice. And walking distance to shopping and dining.

Posted by on Sep 4, 2022

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Comment from Hotel Management

Sep 5, 2022 by Manager

Dear Amber,Thank you for your review! We are happy to hear that you enjoyed your stay. Yes, we are undergoing little renovation to implement better facilities as we take our guests' recommendations seriously. We are always looking for ways to improve the experience at our hotel, and strongly wish that your next stay with us will be perfect!

1 out of 5
The hotel switched ownership and never recieved payment from travelocity so I had to re-pay the amount when I checked in. The place was ran down, the pool was not open.

Posted by on Feb 6, 2022

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About the The Hotel Serene

Location 7885 W Arrowhead Towne Center, Glendale, AZ 85308

Property Features

The Hotel Serene offers its guests an outdoor pool, a vending machine, and coffee/tea in a common area. Public spaces have free WiFi. The Hotel Serene also features laundry facilities and an ATM. Free self parking is available. A complete renovation of The Hotel Serene was completed in January 2022. This Glendale hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • Built in 1996
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Hotel Serene offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Quality Inn Glendale Arrowhead Towne Center
  • Ramada Hotel Glendale
  • Ramada At Arrowhead Mall Hotel Glendale
  • Ramada Glendale Hotel
  • Glendale Ramada
  • Quality Inn Arrowhead Towne Center
  • Quality Glendale Arrowhead Towne Center
  • Quality Arrowhead Towne Center
  • The Hotel Serene Hotel
  • The Hotel Serene Glendale
  • The Hotel Serene Hotel Glendale
  • Quality Inn Glendale at Arrowhead Towne Center
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.