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"No teal issues with this property...clean, basic ans stayable. My issue is with Travelocity! I booked a 2 night stay with ONE reservation..some idio ... " More

By a verified traveler on Sun 12 Jan 2020

Hotel Description

3-star hotel near Phoenix Convention Center

Heart of Phoenix

Your stay at this Encanto hotel places you within 2 miles (3 km) of Heard Museum and Phoenix Art Museum. Arizona State University - Downtown Phoenix and The Van Buren are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 136 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Wired Internet, coffee/tea makers, and pillow menus are also available.

Room, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Mar 1 - Mar 2

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ramada by Wyndham Phoenix Midtown ratings based on 53 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Ramada by Wyndham Phoenix Midtown

Everyone (25) Couples (3) Business (1) Family (6)
1 out of 5
Room 901 has a nice view of the Phoenix mountains, but it's all down hill from there.The carpet in the room was filthy and stained.Bathroom vent was caked with dirt. Paint was peeling on bathroom door frame and door. No stopper on bathroom sink. Bath towels had holes the size of nickels on them? Bed skirt was stained with bright blue paint all over it.Pillow cases had pink stains on them. Even the lamp shade had brown stains on it. Wallpaper was bubbling up. There were 3 thumb tacks stuck high across one of the walls???There is serious quality control going on at this place. The employees are demotivated, and could care less. The parking structure in the back was so badly broken up with chunks of rocks and dirt that I wished I had rented a 4X4 vehicle instead of a Dodge Caravan. Of course the Ice machine on my floor didn't work. We got back to the room at 3 pm after work on Superbowl Sunday to watch the game and the room had still not been serviced. I informed the front desk, and they had told me to come downstairs (9 floors) and get new toweIs. No apology at all. I had witnessed another guest filling out a complaint form. I asked one of them "what is going on with this place, are you going out of business?" and the person replied "sometimes I feel that way???" This is piss poor management to say the least. We took many pictures of all of our complaints and look forward to speaking to their corporate office.

Posted by on Feb 4, 2020

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4 out of 5
No teal issues with this property...clean, basic ans stayable. My issue is with Travelocity! I booked a 2 night stay with ONE reservation..some idiot at your company made it 2, one night reservation. I had to check out and recheck in. Not the end of the world, but annoying and completely unnecessary! Not sure why this was done, but if it happens again, it'll be the last time I use your sight for booking any travel.

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 29, 2020 by Management

Dear customer, we are happy to hear that you had a good stay at the hotel. About the third party booking sites, please contact Travelocity directly in the future to see if they can join the bookings or fix the error. We are sorry you had to go through the trouble of re-checking out and in. Unfortunately the hotels are not allowed to edit third party bookings.

2 out of 5
The food from the restaurant fir dinner was good. The service from the bartender/server was good. It was very disappointing that we could not even have extra pillow brought up to our room because of the shortage of staff(especially on a holiday weekend)! I was unhappy with the dated state of our room. The google search had advertised free breakfast at the Ramada by Wyndham, and the did not honor it. I had to spend $40 plus more dollars on breakfast somewhere else after our appointment at Phoenix Children’s hospital. I certainly feel that we did not get out monies worth from this stay. As a person that frequently travels, this rates on the bottom of my list of places to stay. Overall very disappointed and very overpriced.

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 15, 2019 by Management

Dear customer, please accept our apologies for the inconvenience you experienced at the hotel. I will talk to my staff since we had plenty employees working to ensure that you received the proper care. We appreciate your feedback as it helps us improve our hospitality and hotel. We hope to regain your trust and business in the future.

1 out of 5
Door latch was pried open.. room not too clean . Had to change room.

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 22, 2019 by Management

Dear customer, we are very sorry for the inconvenience you experienced at the hotel. Please understand this was a singular mistake. We hope to regain your trust in the future.

5 out of 5
It was very close to the event we were attending the next day. Both the guy who checked us in, and the guy running the breakfast area were extremely nice. No complaints, though I thought it a bit unusual not to have a phone in the room

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 25, 2019 by Management

Dear customer, thank you for your time to review us and your business! We are always happy to hear that your enjoyed our staffs customer service. We are very shock to hear that you did not have a phone in your room. We hope that you understand that this was a singular experience and please accept our apologies for the lack of attention while checking your room. We will ensure that is the first thing our corresponding department staff checks.

3 out of 5
That I was able to check in late. I was disappointed that the breakfast wasn't free anymore, it was a few years back when I stayed. One of the elevators was super shakey while riding it. Half the vending machines were out of order. There was no vending on the fourth floor, when it said there was. The halls smelled like an ash tray including the elevators too. But it was an okay stay.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 8, 2019 by Management

Dear customer, please accept our apologies for all the inconvenience you experienced at the hotel.

3 out of 5
Room had flies (or some kind of bug) flying around, breakfast was alright but nothing to right home about. Parking was poor, or non-existent.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Managament

Dear customer, we value both, your time on reviewing us and your business. As per the parking structure we have a three story parking garage that we share with the Wyndham Garden Hotel. We have a full staff that is more than happy to assist with directions and we also have a map at the entrance of the hotel with the parking garage directions.

4 out of 5
As stated before, parking is very inconvenient - it's a 3 minute walk outside around their sister hotel to a back door where people are likely to be smoking, etc.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 11, 2019 by Management

Dear customer, thank you for taking a moment to review us. We are located in Midtown which is near Downtown and most structures near by have garage parking because of the location. Unfortunately that is something we do not have control of, but we appreciate your feedback about the smoking area. We will look this over and seek potential ideas to improve this to where it does not affect our other guest. Thank you for your review and business.

5 out of 5
The room was nice and very affordable. Would recommend it

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 10, 2019 by Management

Dear customer, thank you for taking the time to review us. We value your business! We hope you have a lovely rest of your day!

4 out of 5
Parking is awful. It's a 3 minute walk. If you travel light, no problem.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 10, 2019 by Management

Dear customer, thank you for feedback. We appreciate your business.

About the Ramada by Wyndham Phoenix Midtown

Location 212 West Osborn, Phoenix, AZ 85013

Property Features

Ramada by Wyndham Phoenix Midtown offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Ramada by Wyndham Phoenix Midtown. Self parking is free. This 3-star Phoenix hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 10 levels
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (16.5 km / 10.3 mi)
  • Metro station: Osborn Rd - Central Ave Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Ramada by Wyndham Phoenix Midtown offers 136 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 6.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Phone calls
  • Faxes
  • Parking
  • Housekeeping
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 6.99 per person (approximately)
  • Fee for in-room wired Internet: USD 0 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 0 per stay (rates may vary)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Phoenix Downtown-North
  • Holiday Inn Phoenix Downtown-North
  • Phoenix Downtown-North Holiday Inn
  • Holiday Inn Express Phoenix Downtown Hotel Phoenix
  • Phoenix Holiday Inn
  • Ramada Phoenix Hotel
  • Ramada Wyndham Phoenix Midtown Hotel
  • Ramada Wyndham Midtown Hotel
  • Ramada Wyndham Phoenix Midtown
  • Ramada Phoenix
  • Ramada by Wyndham Phoenix Midtown Hotel
  • Ramada by Wyndham Phoenix Midtown Phoenix
  • Ramada by Wyndham Phoenix Midtown Hotel Phoenix

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.