Heart of Phoenix
You'll be steps from The Van Buren and within a 10-minute walk of Arizona Federal Theatre with a stay at this Downtown Phoenix hotel. Also, Arizona State University - Downtown Phoenix is within half a mile (1 km) and Phoenix Symphony Hall is within 2 miles (3 km).
This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the express check-out. A garden, luggage storage, and laundry facilities are also on offer.
Free WiFi, MP3 docks
Featuring conveniences like refrigerators and microwaves, the 36 guestrooms also offer free WiFi and LCD TVs with satellite channels. MP3 docks, free long-distance calls, and free local calls are also available.
Nov 22, 2019 by Vick
Thank you for sharing your glowing review of SureStay by Best Western Downtown Phoenix. We are glad everything went great for you during your stay and that our wonderful location made it even better. We hope to be your hotel of choice whenever you return to the area.
Mar 18, 2019 by Dan
Dear guest Thank you so much for staying with us and for your nice feedback. See you again soon. Have a great day!
Feb 23, 2019 by dan
Dear guest, Thank you for being our valued guest and for your review. We greatly value your feedback and take it as a guide to keep improving guest services. Our hotel aims to provide a truly unique experience and like to work to exceed your expectations. We look forward to welcoming you back to our hotel again. Thank you once again.
Sep 11, 2018 by Front desk
Dear guest, Thank you for your feedback. Yes, when you come next you'll find new rooms with a fresh look and new furniture. We hope to see you back soon. Great day!
Jul 23, 2018 by Front desk
Dear guest, Thank you so much for choosing us for your stay and for your beautiful comments about our staff and the room amenities. We greatly value your opinion and take it as a guide to make services better each time. Appreciate your feedback and hope to see you back soon. Arju/Front desk Associate
Jul 15, 2018 by Dan, Hotel Manager
Dear guest, Thank you so much for your feedback. Our motto is to help guests to make them comfortable while they are in our hotel. Please contact us for any other questions or want to give us some advice on hotel management tips. Thank you once again and hope to see you back. Dan/Manager
May 2, 2018 by Dan/manager
Dear guest, Thank you for your detail views about our hotel and all the positive aspects you reflected in your feedback. We always take guests' reviews seriously to help us make all possible improvements. Thank you once again for your comments and we hope to see you again. Have a great day!
Jan 30, 2016 by sam
Dear, value guest I am so sorry to see that you did not enjoy your stay, I felt that I did everything possible to assure that you had a pleasant stay,and I am disheartened to see that I did not meet or for that matter exceed your expectations. My staff and I work diligently to make sure that all of our guests enjoy their stay, and I consistently keep my hotel in the greatest conditions possible. I hope that this experience does not deter you from returning in the future, and I wish you very safe travels. -Sam / Manager
This property is closed from December 15 2021 to December 31 2022 (dates subject to change).
The following facilities or services will be unavailable from January 17 2022 to December 31 2022 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
Free breakfast is served daily. Public spaces have free WiFi. Tour/ticket assistance, a vending machine, and a garden are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Downtown. Self parking is free. This Phoenix hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
SureStay Hotel by Best Western Phoenix Downtown offers 36 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and hair dryers. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.
Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.