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"Hotel was great especially the staff. Of course we always need extra towels and there was no problem with getting them quickly. Jimmie was awesome a ... " More

By a verified traveler on Tue 17 Jan 2017

Hotel Description

4-star spa hotel near Phoenix Convention Center

City center stay

Your stay at this Encanto hotel places you within 3 miles (5 km) of Heard Museum and Phoenix Art Museum. Arizona State University - Downtown Phoenix and The Van Buren are also within 3 miles (5 km).

Dining, outdoor pool

This hotel features 3 bars/lounges, a poolside bar, and a restaurant. Enjoy the outdoor pool and perks like free WiFi. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, comfy beds

Boasting comforts like memory foam beds and premium bedding, the 105 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, refrigerators, and room service.

King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Jan 23 - Jan 24

King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite w/roll in shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite View Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Queen Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Queen Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Clarendon Hotel and Spa ratings based on 87 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Clarendon Hotel and Spa

Everyone (26) Couples (3) Family (4)
3 out of 5
Centrally located and the staff is friendly and efficient. The property itself is looking tired and worn down. While it served it's purpose the best description for it would be "functional." For the price we had expected something more upscale and comfortable.

Posted by on Jan 22, 2020

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3 out of 5
Average property. We had to request Wash Cloths every day of our stay. Not sure why but this was a hassle and the staff was slow to respond and seemed indifferent. The food at the hotel was a 4 out of 5.

Posted by on Jan 2, 2020

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2 out of 5
The owner of this property should properly advertiser the hotel as a hotel for millennials and not baby boomers. Not sure what clues could be given but people of my generation are probably not going to be pleased with the facilities. This is not a nice little boutique hotel, it is a old property that's got some clever decorating and a lively local hang out vibe going. The walls in our room were painted black and the smell was stale smoke. Again this property is not for older folks or families.

Posted by on Dec 15, 2019

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5 out of 5
Great staff. Room feels very “used” and tired. I made tea, but the cups, machine, etc. appeared dirty and too used.

Posted by on Dec 14, 2019

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4 out of 5
I liked the Tuft & Needle mattress. The decor was really nice as well as the texture on the wall. The complimentary beverages were nice but so was the $20 fee that was charged for this service. I was offered a receipt by email which I never received (until I called back and had them email it) which they did without any trouble. However, they printed me off a receipt that belonged to another guest :(

Posted by on Sep 30, 2019

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4 out of 5

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 23, 2019 by Rai

Thank you for your feedback!

5 out of 5
My room was comfortable, and the pool area was really fun! On Sunday afternoon, a live band played on the pool deck. Though I visited Phoenix on business, staying at the Clarendon made the trip almost feel like a vacation. Nice guests, great staff, and delicious munchies.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 6, 2019 by Rai

Thank you for the awesome review, Trish! We are so glad to hear you enjoyed your time with us. Please come back and visit us again soon!

1 out of 5

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 2, 2019 by Front Desk

Thank you for your feedback! Can I get some details on your stay? What can we improve on in the future?

4 out of 5
Decor was fun. Pool fantastic! Like the menu choices and the comp water in the room!

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 29, 2019 by Rai

Thank you for your review, we are glad to hear you enjoyed your stay!

1 out of 5
The mold in our room was not only disgusting, but unhealthy.

Posted by on May 16, 2019

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Comment from Hotel Management

May 22, 2019 by Rai

Thank you for your feedback, this is completely unacceptable and we will be looking into this immediately.

About the The Clarendon Hotel and Spa

Location 401 W Clarendon Avenue, Phoenix, AZ 85013

Property Features

The Clarendon Hotel and Spa offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A rooftop terrace, spa services, and tour/ticket assistance are also featured at The Clarendon Hotel and Spa. For a fee, parking is available. This 4-star Phoenix hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • 3 bars or lounges
  • Built in 1972
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (17.2 km / 10.7 mi)
  • Metro station: Indian School - Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Clarendon Hotel and Spa offers 105 air-conditioned accommodations with iPod docking stations and safes. Memory foam beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Memory foam beds
  • IPod dock
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Café Tranquilo - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

El Techo - This rooftop bar specializes in Mexican cuisine. Happy hour is offered. Open daily.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Number of treatment rooms 2
  • Reflexology
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Prepaid credit cards are not accepted for any bookings or onsite payments. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Prepaid credit cards are not accepted for any bookings or onsite payments.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 22.51 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • In-room safe
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 25 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarendon Hotel
  • Clarendon Hotel Phoenix
  • Clarendon Phoenix
  • Hotel Clarendon
  • The Clarendon And Spa Phoenix
  • The Clarendon Hotel and Spa Hotel
  • The Clarendon Hotel and Spa Phoenix
  • The Clarendon Hotel Spa by GreenTree
  • The Clarendon Hotel and Spa Hotel Phoenix

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.