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The Clarendon Hotel and Spa

4-star property
401 W Clarendon Avenue, Phoenix, AZ 1-855-201-7819

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3.5 out of 5
See all 15 Travelocity Reviews

"Centrally located and the staff is friendly and efficient. The property itself is looking tired and worn down. While it served it's purpose the best ... " More

By a verified traveler on Wed 22 Jan 2020

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Hotel Description

4-star spa hotel near Phoenix Convention Center

Heart of Phoenix

Your stay at this Encanto hotel places you within 3 miles (5 km) of Heard Museum and Phoenix Art Museum. Roosevelt Row and Arizona State University - Downtown Phoenix are also within 3 miles (5 km).

Free breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the 24-hour fitness center and free perks like on-the-go breakfast and WiFi in public areas. Enjoy the spa tub and conveniences like a 24-hour front desk and concierge services.

Free WiFi, comfy beds

The 105 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs with cable channels provide entertainment options, and other amenities include refrigerators and down comforters. Change of towels is available on request.

King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Queen Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Junior Suite View Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite w/roll in shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Queen Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Clarendon Hotel and Spa ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Clarendon Hotel and Spa

Everyone (8) Couples (3) Family (3)
3 out of 5

Posted by on Jul 26, 2020

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Comment from Hotel Management

Jul 27, 2020 by Rai

Thank you for your review, how can we improve in the future?

5 out of 5

Posted by on Mar 6, 2020

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Comment from Hotel Management

Mar 17, 2020 by Rai

Thank you for your feedback!

3 out of 5
Centrally located and the staff is friendly and efficient. The property itself is looking tired and worn down. While it served it's purpose the best description for it would be "functional." For the price we had expected something more upscale and comfortable.

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 22, 2020 by Rai

Jon, thank you for your feedback and patience, we are currently going through many changes throughout our property. We are going to start renovations on our rooms very soon. We will definitely be taking your feedback into consideration, we appreciate it greatly! Have a great afternoon.

3 out of 5
Average property. We had to request Wash Cloths every day of our stay. Not sure why but this was a hassle and the staff was slow to respond and seemed indifferent. The food at the hotel was a 4 out of 5.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 24, 2020 by Rai

David, thank you so much for your review. We did have a shortage of washcloths during the time of your stay, but we have since the rectified the situation and we apologize for the inconvenience during your time with us... I have shared this feedback with our upper management team and we have taken it all into consideration. I do hope you give us another chance in the future. Have a great afternoon!

2 out of 5
The owner of this property should properly advertiser the hotel as a hotel for millennials and not baby boomers. Not sure what clues could be given but people of my generation are probably not going to be pleased with the facilities. This is not a nice little boutique hotel, it is a old property that's got some clever decorating and a lively local hang out vibe going. The walls in our room were painted black and the smell was stale smoke. Again this property is not for older folks or families.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Jan 28, 2020 by Rai

Thank you for your review, we appreciate it greatly. We are currently making plans to renovate our rooms from top to bottom appreciate your feedback on this matter. We would love to have you come visit us in about a year to see the changes and improvements we have made since your first visit with us! Thank you again for your feedback, have a great afternoon.

5 out of 5
Great staff. Room feels very “used” and tired. I made tea, but the cups, machine, etc. appeared dirty and too used.

Posted by on Dec 14, 2019

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Comment from Hotel Management

Jan 31, 2020 by Rai

Thank you so much for your feedback!

4 out of 5
I liked the Tuft & Needle mattress. The decor was really nice as well as the texture on the wall. The complimentary beverages were nice but so was the $20 fee that was charged for this service. I was offered a receipt by email which I never received (until I called back and had them email it) which they did without any trouble. However, they printed me off a receipt that belonged to another guest :(

Posted by on Sep 30, 2019

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4 out of 5

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 23, 2019 by Rai

Thank you for your feedback!

5 out of 5
My room was comfortable, and the pool area was really fun! On Sunday afternoon, a live band played on the pool deck. Though I visited Phoenix on business, staying at the Clarendon made the trip almost feel like a vacation. Nice guests, great staff, and delicious munchies.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 6, 2019 by Rai

Thank you for the awesome review, Trish! We are so glad to hear you enjoyed your time with us. Please come back and visit us again soon!

1 out of 5

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 2, 2019 by Front Desk

Thank you for your feedback! Can I get some details on your stay? What can we improve on in the future?

About the The Clarendon Hotel and Spa

Location 401 W Clarendon Avenue, Phoenix, AZ 85013

Property Features

The Clarendon Hotel and Spa offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Spa services, a terrace, and multilingual staff are also featured at The Clarendon Hotel and Spa. For a fee, parking is available. This 4-star Phoenix hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • Built in 1972
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Sky Harbor Intl. Airport (PHX) (17.2 km / 10.7 mi)
  • Metro station: Indian School - Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Clarendon Hotel and Spa offers 105 accommodations with safes and complimentary bottled water. Memory foam beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

  • Separate bedroom
  • Memory foam beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Fuego at the Clarendon - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Fuego Bar - This bar specializes in Mexican cuisine. Happy hour is offered. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Reflexology
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property only accepts credit cards for all bookings and onsite payments; cash is not accepted

Prepaid credit cards are not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards for all bookings and onsite payments. Cash is not accepted. Prepaid credit cards are not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Destination fee: USD 25.32 per accommodation, per night. This fee does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarendon Hotel
  • Clarendon Hotel Phoenix
  • Clarendon Phoenix
  • Hotel Clarendon
  • The Clarendon And Spa Phoenix
  • The Clarendon Hotel and Spa Hotel
  • The Clarendon Hotel and Spa Phoenix
  • The Clarendon Hotel Spa by GreenTree
  • The Clarendon Hotel and Spa Hotel Phoenix

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.