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4.3 out of 5

"Value. Great price for the for what you get. Upbeat vibe " More

By a verified traveler on Wed 15 Jan 2020

Hotel Description

Tudor hotel near SanTan Village

In suburbs

Stay at this Gilbert hotel and you'll be within 2 miles (3 km) of SanTan Village and 9 miles (15 km) of Superstition Springs Center. Chandler Fashion Center and Golfland Sunsplash are within 12 miles (20 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free WiFi, refrigerators

The 98 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi. Refrigerators, safes, and ironing boards are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$114* Per night/room Feb 23 - Feb 24

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Gilbert ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Gilbert

Everyone (2) Couples (2) Family (2)
4 out of 5
Value. Great price for the for what you get. Upbeat vibe

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 15, 2020 by Tru

Thank you!

3 out of 5
This is Hilton's new concept in hotels. Finishes are easy clean and minimalistic. Rooms have no drawers, just shelves. There are plenty of usb plugins in the rooms which is nice. But the end result feels kind of cold and cheap, not the fresh feeling they were going for. The breakfast is kind of ho hum, and the best items are not replenished, so if you want the good muffins you need to get there early. It ends at 9:00 am, not the 10:00 that most hotels offer, so you do need to get your crew up and at 'em early. House keeping is the failure at this particular installation. Tables are sticky in the main area. They literally will come to your room, take the tip money off the bed, and then empty one of the trash cans. That's it. Complaining gets you some action, but who wants to have to do that? We resorted to leaving housekeeping notes on what they needed to do each day - whisk the toilet, sweep/vacuum the floor, make the bed, replace towels and include a washcloth or two, refill the soap/shampoo/conditioner. Honestly - we had to do that. Hallways have bits of litter down them. Go down the hallways and see all the dark bumps and blemishes on the walls. They aren't keeping this property up. It ends up making you feel like you are at a $39/night hotel rather than a Hilton. Pool was a disappointment. Just a ho-hum rectangle fenced in and pretty ugly. Full of pebbles too. The highlight was check-in. The gentleman was friendly, and helpful.

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 20, 2019 by Tru

Thank you for the honest review. We are always looking for ways to improve. We will make sure to take this information to be better.

5 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 6, 2019 by Tru

Thank you for the review!

5 out of 5

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 8, 2019 by Tru

Thank you for the five star review. We are glad to hear you enjoyed your time with us!

4 out of 5
Let’s start off with what I liked-the breakfast! Amazing breakfast every day. Waffles, fruit, cereal, bagels. Drinks. Super good. Now-what I didn’t like. Cleanliness. The hotel was really clean but our room could have been cleaner. Some stains on the wall and the floor was kinda dirty. No bath mat. The shower curtain was a weird short one that you had to stick inside the shower so that it was touching you the whole time or the shower would leak. Like ew. What modern hotel still uses reusable shower curtains!? & it was stained. However, the hotel was pretty cheap so I guess we still got a good deal for the price. Just wish that it would have been cleaner. Hotel staff was really nice.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 8, 2019 by Tru

Thank you for the honest review. We are always looking for ways to improve and grow. We will make sure to take this information to be better.

5 out of 5
Great location Hip place and newer amenities appeals to younger generation

Posted by on May 11, 2019

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Property Features

Tru by Hilton Gilbert offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The business-friendly Tru by Hilton Gilbert also features multilingual staff, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Tudor Gilbert hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 4 levels
  • Built in 2019
  • Full breakfast (free)
  • Deli
  • Supervised kid's activities (surcharge)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (38.8 km / 24.1 mi)
  • Parking: Free self parking

Room Amenities

Tru by Hilton Gilbert offers 98 air-conditioned accommodations with safes and irons/ironing boards. 55-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Cribs/infant beds (surcharge) are also available. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Safe
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pets

  • Pets: USD 50 per pet, per stay
  • Weight limit: 50 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TRU Hilton Gilbert Property
  • Tru Hilton Gilbert Hotel
  • Tru Hilton Gilbert
  • Hotel Tru by Hilton Gilbert Gilbert
  • Gilbert Tru by Hilton Gilbert Hotel
  • Hotel Tru by Hilton Gilbert
  • Tru by Hilton Gilbert Gilbert
  • Tru Hilton Hotel
  • Tru Hilton
  • Tru by Hilton Gilbert Hotel
  • Tru by Hilton Gilbert Gilbert
  • Tru by Hilton Gilbert Hotel Gilbert

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.