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"Love the room i was very surprised, But the hallways are very dirty. " More

By a verified traveler on Fri 02 Mar 2018

Hotel Description

Hotel near Arizona State Capitol in Phoenix

In Phoenix

Your stay at this Encanto hotel places you within 3 miles (5 km) of Arizona State Capitol and The Van Buren. Heard Museum and Encanto Park are also within 3 miles (5 km).

Outdoor pool

An outdoor pool is featured at this hotel, along with free self parking. WiFi in public areas is free. Luggage storage is provided and the front desk is staffed around-the-clock.

Free Internet, cable TV

The 150 guestrooms offer free WiFi and free wired Internet, TVs with cable channels, and balconies or patios. Hair dryers, phones, and desks are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Vacation Inn Phoenix ratings based on 26 Verified Reviews

Review Summary
1.4 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Vacation Inn Phoenix

Everyone (20) Couples (1) Family (5)
1 out of 5

Posted by on Dec 24, 2019

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Comment from Hotel Management

Jan 4, 2020 by Hotel Management

Thank you for your feedback. We are committed to delivering a clean, comfortable room and apologize for any inconveniences during your recent stay.

1 out of 5
This is not a safe location to stay at all. We checked in and as soon as I walked into the room, we decided to leave. The sheets were stained with unknown fluids. The carpets are stained and torn...way past their life span. The room smelled of body odor and urine. Disgusting is putting it mildly. The halls were filled with the smell of heavy marijuana smoke. To protect your clients from this experience.

Posted by , from Lake Havasu on Nov 11, 2019

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Comment from Hotel Management

Nov 18, 2019 by Hotel Management

Dear valued guest, I am deeply sorry about your overall experience during your recent stay. I wanted to ask you if perhaps you had a chance to notify one of the guest service representatives to assist you with looking into this or switching you to a different room. Our staff strives to provide excellent service that we know our guests would be proud of. We will be contacting our company on retainer to take care of these issues.

1 out of 5
Worst hotel EVER! From the used condom in the parking lot to yellow stains that riddled the comforter and bed sheets... I had pre-paid for the room online, took one look, left and drove home. $75 was not worth contracting a disease....DO NOT STAY HERE!

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 18, 2019 by Hotel Management

While we appreciate the opinions of all guests, we're incredibly disheartened to see your feedback shared in this manner. Our staff works hard to provide excellent service that our guests can be proud of, and we're disappointed to know we fell short of those goals for you.

5 out of 5

Posted by on Sep 5, 2019

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Comment from Hotel Management

Sep 11, 2019 by Hotel Management

Thank you for your review of the property. I'm happy to hear that we have succeeded in providing a pleasant accommodation. We hope to see you in the future

1 out of 5
I was able to cancel my reservation . Ridiculous on how extra money is asked for on top of the rate it is given before check in time

Posted by on Aug 22, 2019

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1 out of 5
Front desk workers didn’t wear any uniforms. Bed sets dont have matter protections! Pillows don’t have pillow cover protection too! That’s nasty! The tub isn’t clean there need new tub or something! Eww!

Posted by on Aug 18, 2019

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Comment from Hotel Management

Sep 11, 2019 by Hotel Management

Thank you for your feedback of our motel. We try to provide a comfortable stay for our guests and all concerns and issues will be addressed. Again, thank you for our feedback. We will be working with our staff to ensure the property is clean and well kept.

1 out of 5

Posted by on May 20, 2019

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Comment from Hotel Management

May 20, 2019 by Hotel Management

We are truly sorry about the overall experience with your stay, we are always looking for ways to improve and will be working with our staff to make sure future guests have a better experience.

1 out of 5
This place is an absolute dump! If it wasn't for the fact that my family and I had traveled for 12 hours and had no where else to go, I would have NEVER stayed at this place! Horrible service and terrible amenities. Pay more for better quality!

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 5, 2019 by Hotel Management

Thank you for your feedback. We are committed to delivering a clean, comfortable room and apologize for any inconveniences during your recent stay.

1 out of 5
Nothing unique about this property. Unless you find terribly dirty rooms unique.

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 18, 2019 by Hotel Management

Thank You for taking the time to rate our property, we are so sorry that we did not provide you with a pleasant stay. We are always looking for ways to improve, please don't hesitate to reach out and let us know what we can do to make future stays more enjoyable.

1 out of 5

Posted by on Mar 13, 2019

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Comment from Hotel Management

Apr 10, 2019 by Hotel Management

We are truly sorry about the overall experience with your stay, we are always looking for ways to improve and will be working with our staff to make sure future guests have a better experience.

About the Vacation Inn Phoenix

Location 2420 W Thomas Rd, Phoenix, AZ 85015

Property Features

Vacation Inn Phoenix offers its guests an outdoor pool, tour/ticket assistance, and RV/bus/truck parking. Public spaces have free WiFi. Free self parking is available. This Phoenix hotel is smoke free.

  • 150 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (15.7 km / 9.8 mi)
  • Parking: Free self parking

Room Amenities

Vacation Inn Phoenix offers 150 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to balconies or patios. Premium cable television is provided. Bathrooms include shower/tub combinations. This Phoenix hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • Television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Vacation
  • Vacation Inn Phoenix
  • Vacation Phoenix
  • Vacation Inn
  • Vacation Inn Phoenix Hotel
  • Vacation Inn Phoenix Phoenix
  • Vacation Inn Phoenix Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.