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Windmill Suites Surprise, Ascend Hotel Collection

2.5-star property
12545 W Bell Road, Surprise, AZ 1-855-201-7819
4.2 out of 5
Very good!
See all 25 travelocity Reviews

"All the staff were awesome, professional and very helpful when I needed anything. Enjoyed our stay. " More

By a verified traveler on Wed 25 Jan 2023

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Hotel Description

Hotel near Uptown Alley in Surprise

Surprise Original Townsite stay

Your stay at this Surprise Original Townsite hotel places you within 6 miles (10 km) of Surprise Stadium and Uptown Alley. Also within 9 miles (15 km) are Peoria Sports Complex and Arizona Broadway Theatre.

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Suite, 1 King Bed, Sofa, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$102* Per night/room Apr 24 - Apr 25

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Double Beds, Living Room, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Living Room, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Windmill Suites Surprise, Ascend Hotel Collection ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Windmill Suites Surprise, Ascend Hotel Collection

Everyone (6) Couples (7) Family (16)
5 out of 5
Very clean

Posted by on Mar 8, 2023

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Comment from Hotel Management

Mar 10, 2023 by Sandra

Thank you for taking the time to review your stay. We appreciate your feedback !!!!

5 out of 5
All the staff were awesome, professional and very helpful when I needed anything. Enjoyed our stay.

Posted by , from Bristow on Jan 25, 2023

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Comment from Hotel Management

Jan 28, 2023 by Sandra

Thank you for taking the time to review your stay. We are glad our team was helpful and professional. We hope you stay with us again on your next visit to Surprise.

4 out of 5
Nice room and friendly, helpful staff.

Posted by on Jan 1, 2023

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Comment from Hotel Management

Jan 6, 2023 by Sandra

Thank you for taking the time to review your recent stay . We appreciate your business and hope to see you back again soon !!!

5 out of 5
there was an error in our room assignment. the manager had the desire and ability to make amends. so A to the manager

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 21, 2022 by Sandra Briseno

Thank you for taking the time to review your stay and for having a positive attitude about the issues with your reservation . We hope to have you as our guest again .

4 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 23, 2021 by Sandra

Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon !!!

3 out of 5
The facility has been recently updated and some of the amenities have been vastly improved. However I was a little disappointed in the cleanliness. When walking down the hall you could see somebody had drip coffee off of possibly a cart. Looked like it had been there a while. Also the carpets in the room didn’t not look cleaned for sometime. Everything else was very acceptable.

Posted by on Mar 29, 2021

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Comment from Hotel Management

Mar 29, 2021 by Sandra

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5
This is by far our favorite place to stay when we go to Spring Training. The only unfortunate part this year was no hot tub, weight room, or breakfast buffet, but that was due to Covid restrictions. We did forget a toothbrush and they supplied one with toothpaste immediately. We also had an unexpected need for feminine items late in the evening and didn't want to drive to the store and they supplied us in a private and jiffy manner. Staff was joking and conversational every day. We really had a great stay. Thank you everyone there!

Posted by on Mar 29, 2021

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Comment from Hotel Management

Mar 29, 2021 by Sandra

Thank you so much for taking the time to review your recent stay . We are glad that our staff was able to assist you with all your needs and that you enjoyed our property even with the covid restrictions . We hope to see you back again soon .

5 out of 5
Awesome. Clean. Friendly staff. Great size rooms. Easy check in. Overall wonderful experience.

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 8, 2021 by Sandra

Thank you for taking the time to review your stay. We are glad you enjoyed our spacious suites and that our staff was always friendly . We hope you stay with us again on your next visit to Surprise.

5 out of 5
The woman at the check in was very nice and informative easy check in took less than 5 minutes

Posted by , from Chula Vista, Ca on Mar 13, 2020

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Comment from Hotel Management

Mar 14, 2020 by Sandra

Thank you for taking the time to review your recent stay. We are glad you enjoyed your stay.

5 out of 5
The rooms were adorable. Staff were all beyond friendly and accommodating. The pool was very clean. Staff were always around ensuring the entire property was clean and in tip top shape. I would have liked a fitness area. A better breakfast area would have been nice as well

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Sandra

Thank you so much for taking the time to review your recent stay. We appreciate your kind words towards our staff. We are working on improving our breakfast and adding more items. We hope to see you back again soon !

About the Windmill Suites Surprise, Ascend Hotel Collection

Location 12545 W Bell Road, Surprise, AZ 85374

Property Features

Windmill Suites Surprise, Ascend Hotel Collection offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. Event space at this hotel measures 3000 square feet (270 square meters) and includes a conference center. A library, a terrace, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise, Ascend Hotel Collection. The hotel can provide concierge services and wedding services. Self parking is free. This Surprise hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • 3000 sq ft of conference space
  • 270 sq m of conference space
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Windmill Suites Surprise, Ascend Hotel Collection offers 126 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • In-room dining
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Windmill Suites In Hotel Surprise
  • Windmill Suites In Surprise
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  • Windmill Hotel Surprise
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  • The Windmill Suites In Surprise
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  • Windmill Suites Surprise, Ascend Hotel Collection Hotel
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  • Windmill Suites Surprise an Ascend Hotel Collection Member
  • Windmill Suites Surprise, Ascend Hotel Collection Hotel Surprise

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise, Ascend Hotel Collection.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.