4/10 Poor
sharon h.
Mar 23, 2024
Disliked: Cleanliness
Potential
The villa was a perfect location for our stay to visit Callaway Gardens, the cute town of Pine Mountain and Warm Springs. The response from the initial booking was prompt, polite and helpful. The details for check-in were sent in a timely manner. Upon entering we observed a towel wrapped around one of the toilets base. We received a call from the property manager just as we walked in the door. He explained the situation with the toilet and that he had arranged a repairman already who should be arriving by 4:30. At 5:00 we called to check on the status of the repair and left a message. Within 10 minutes the repairman arrived. The repair was completed while we were at dinner. The manager texted to apologize for missing my call. We really appreciated the attention to the repair and the response of the manager when we reached out.
The disappointing part was the villa itself. It is in need of TLC. Sofa cushions were stained and look dirty. Cushions and throws did not smell clean. The nice screen porch was not clean and prepared for guests. Decks could be nice but were not tidy and welcoming. A sliding glass door and a window were not locked upon our arrival. No shampoo, conditioner or bath gel. Tubs have mildew around the edge. We did not prepare meals so I can’t say how well the kitchen was or wasn’t stocked.
The villa has such potential! The beds were extremely comfortable! Wish all else matched the comfort of the beds and the communication with the manager.
sharon h.
Stayed 2 nights in Mar 2024