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Overview of Act-ION Hotel Neptun - LifeClass Hotels & Spa

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Private beach nearby, beach massages
Private beach nearby, beach massages
Private beach nearby, beach massages
2 indoor pools
2 indoor pools

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Explore the area

    Popular LocationPortoroz Beach5 min walk
    Popular LocationTartinijev Trg4 min drive
    Popular LocationPiran Harbour4 min drive
    AirportTrieste (TRS-Friuli Venezia Giulia)56 min drive

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About this area

Portoroz

Located in Portoroz, Act-ION Hotel Neptun - LifeClass Hotels & Spa is in the city center and near a private beach. Praetorian Palace and Savudrian Lighthouse are local landmarks, and the area's natural beauty can be seen at Portoroz Beach and Umag Beach. Traveling with kids? Consider Aquapark Istralandia, or check out an event or a game at ATP Stella Maris Stadium. With water skiing, windsurfing, and sailing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Portoroz Beach - 5 min walk
  • Tartinijev Trg - 4 min drive
  • Piran Harbour - 4 min drive
  • Lighthouse Park - 10 min drive
  • Izola Marina - 15 min drive

Getting around

  • Trieste Central Station - 28 min drive
  • AirportJoze Pucnik Airport (LJU) - 86 min drive

About this property

Act-ION Hotel Neptun - LifeClass Hotels & Spa

Spend the day catching some rays at Act-ION Hotel Neptun - LifeClass Hotels & Spa's private beach, relaxing by one of the hotel's 2 indoor swimming pools, or pampering yourself at the full-service spa. All 89 rooms offer free WiFi, minibars, and digital TV. Guests will also find room service, hair dryers, and safes.

Cleaning and safety practices

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5.00 per day)
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 indoor pools
  • Aerobics classes
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Children's pool
  • Electric bike charging stations
  • Full-service spa
  • Health club
  • Motorized watercraft
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 indoor pools
  • Children's pool
  • Cribs/infant beds (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Playground

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • German
  • Italian
  • Russian
  • Slovenian

Outdoors

  • Marina onsite

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Thalassotherapy

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Cribs/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Digital channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from October 25 2020 to January 9 2021 (dates subject to change).
The following facilities or services will be unavailable from July 5 2021 to July 15 2021 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from July 5 to August 5:
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night for adults; EUR 1.25 per night for guests aged 7-17 years old. This tax does not apply to children under 7 years of age.
  • Resort fee: EUR 1.50 per person, per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 130 per vehicle (one way)
  • Self parking fee: EUR 5.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: EUR 5.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
4.1
Very Good
5 - Excellent
26
4 - Good
42
3 - Okay
6
2 - Poor
6
1 - Terrible
1

4.4/5

Cleanliness

4.0/5

Staff & service

4.7/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and excelent location.
Stayed 5 nights in Aug 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one-day breakaway
We drove to the seaside for one night with our kids. They loved it as did we. Large childrens play room, access to two pool areas, decent breakfast... The hotel itself is a bit old but very well maintained. We asked at check-in if we can go for dinner at the hitel and they told us they might be full and that they won't know until the dinner stars. Either they have very poor booking planning or the lady at check-in didn't wonna bother with us. I think it's the later... We past by dinner area when returning from the pool and it looked empty. So book half-.board in advance in you plan to eat at the hotel;).
Stayed 1 night in Jun 2019

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 star hotel, don't book it!!!
said, "4-star hotel", - not sure how they got 4 stars. very poor service, staff is rude and uniformative about their hotel and area around the hotel. A/c stopped working in the middle of the night, - no help there; had to open balcony, but it was very noisy; very little towel supplies and you HAVE to ask for pool towels (only in the morning if you run into cleaning staff); check-in was quick but nothing was explained; the room key was VERY hard to work; out of 4 outlets only 1 was working and nobody took care of it. WiFi was working poorly or not working at all. Don't book this hotel
Stayed 3 nights in Sep 2018

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
A beautiful stay in Portoroz.
Our stay at the Neptun hotel was very pleasant . We had a room with a fabulous view over the sea and harbour. The room was big and comfortable. Breakfast was excellent but the dinner in our half-board was somewhat mediocre. The indoor-outdoor pool area, which is shared with the other "Wellness" hotels was very nice but due to a large number of stairs from the Neptun it is only suitable for fairly fit individuals. The same is true for access to the Neptune from the main streat in Portoroz. The hotel is in an excellent location and Portoroz is a beautiful town with only 3 km walk to the old town of Piran. We used GoOpti vans to get to and from the Trieste (Montfalcon) airport which worked very well (70-80 Euros each way). Thanks for a nice stay.
Stayed 10 nights in Aug 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spa in the hotel.