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Private beach, beach cabanas, sun loungers, beach umbrellas
Private beach, beach cabanas, sun loungers, beach umbrellas
Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas
Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas

Guest reviews

4.7 out of 5 Exceptional
369 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air Conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationPortoroz Beach3 min walk
Popular LocationPiran Harbour19 min drive
Popular LocationTartinijev Trg23 min drive
AirportTrieste (TRS-Friuli Venezia Giulia)54 min drive

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About this area

Portoroz

Located in Piran, Kempinski Palace Portoroz is on the Strip and on a private beach. Praetorian Palace and Savudrian Lighthouse are local landmarks, and some of the area's activities can be experienced at Piran Harbour and Izola Marina. Looking to enjoy an event or a game while in town? See what's happening at ATP Stella Maris Stadium or Nereo Rocco Stadium. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and hiking/biking trails nearby. Guests appreciate the hotel's central location.
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Popular Location

What's nearby

  • Portoroz Beach - 3 min walk
  • Lighthouse Park - 10 min drive
  • Izola Marina - 15 min drive
  • Piran Harbour - 19 min drive
  • Tartinijev Trg - 23 min drive

Getting around

  • Trieste Central Station - 28 min drive
  • AirportJoze Pucnik Airport (LJU) - 86 min drive

Restaurants

  • Fleur de Sel – Pool-view restaurant with a bar offering Mediterranean cuisine. Serves lunch and dinner daily. Kids' menu available.
  • Sophia – Garden-view fine-dining restaurant with a bar offering international cuisine. Serves dinner on select days. Reservations required.
  • Crystal Hall – Garden-view restaurant. Serves breakfast daily.
  • Forma Viva – Garden-view café offering local and international cuisine. Serves light fare daily.
  • Palace Club – Garden-view lobby lounge offering local and international cuisine. Serves lunch and dinner daily, happy hour available. Kids' menu available.

About this property

Kempinski Palace Portoroz

Catch some rays on Kempinski Palace Portoroz's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. All 182 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches like pillow menus and bathrobes.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking
  • Free covered valet parking
  • Electric car charging station
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Free casino shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: EUR 35 for adults and EUR 17.5 for children
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Private winery tours
  • Public winery tours
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • Wine tasting room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Bosnian
  • Croatian
  • English
  • German
  • Italian
  • Portuguese
  • Russian
  • Serbian
  • Slovenian
  • Spanish

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference space (7707 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Bidet
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV
  • Pay movies
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Dogs and cats only
Food and water bowls and pet-sitting services are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 86.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 195
  • New Year's Eve (31 December) Gala Dinner per child: EUR 97.5 (from 6 to 12 years old)
  • A tax is imposed by the city: EUR 2.50 per person, per night for adults; EUR 1.25 per night for guests aged 7-17 years old. This tax does not apply to children under 7 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 35 for adults and EUR 17.5 for children (approximately)
  • Airport shuttle fee: EUR 220 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 86.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers reduced rollaway/extra bed rates for children under age 12.

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the spa
4.7
Exceptional
5 - Excellent
263
4 - Good
72
3 - Okay
9
2 - Poor
4
1 - Terrible
1

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

3/5 Okay

Traveled with family
Happy face iconLiked: Property conditions & facilities
The properties very nice but we had some problems with our room. The lights kept flickering on and off and the air conditioning did not work very well. Also, unfortunately a roach was climbing on our wall. We told management and they didn’t do anything further. The beach is nice and is run has very nice staff to assist. The food and breakfast was very high quality.
Stayed 2 nights in Jul 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent deal. Excellent location.
Amazing stay Most meticulous hotel and the best breakfast I have ever had.
Stayed 3 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
We will definitely stay here again.
Stayed 2 nights in Oct 2019

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just excellent! Great breakfast. Great views. Extremely well maintained and clean.
Stayed 2 nights in Oct 2019

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. The rooms are nice, great service and food. Great location. Just outside Piran
Stayed 2 nights in Sep 2019

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