You'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya within 3 miles (5 km) of this property. Tres Rios Ecopark is 4.1 mi (6.6 km) away.
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and mini golf, and complimentary bicycles are available on site.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 195 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and iPod docks.
Jul 20, 2017 by Guest Services
Thank you, Mrs. April, for sharing with us your excellent and descriptive comment, which reflects your memorable experience with us. As the hotel representative, I am very proud to know that you and your daughter enjoyed our facilities, restaurants, “top notch” service and kids program. Concerning your observation to includes more activities outside at the beach or in the pool, you can be assured that your opinion will be of great help when making future changes in our activities program, and regarding our pool decking, allow me to inform you that currently, we will plan a solution to avoid falls and discomfort, like the ones you mentioned, to our valued guests. In Grand Velas Riviera Maya we will be pleased to host you during your next visit to this beautiful Mexican paradise and pampering you with the hospitality and delicious cuisine that characterized us. Until then, we send you our best wishes.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Ambassador at Grand Velas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Ambassador at Grand Velas All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Ambassador at Grand Velas All Inclusive offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Housekeeping is provided daily.
The property hosts a free manager's reception daily.
Chaka - Overlooking the garden, this family restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner.
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cocina de Autor - This beachfront fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
A complimentary grocery shopping service is offered and 24-hour room service is available.
3 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, SE Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.
Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Additional fees apply for connecting/adjoining rooms and are subject to availability. For more details, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.