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4.0 out of 5

"I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We jus ... " More

By a verified traveler on Thu 13 Jul 2017

Hotel Description

5-star luxury property near El Camaleon Mayakoba Golf Course, connected to the convention center

Beachside getaway

You'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya within 3 miles (5 km) of this property. Tres Rios Ecopark is 4.1 mi (6.6 km) away.

All-inclusive

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and mini golf, and complimentary bicycles are available on site.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 195 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and iPod docks.

Ambassador Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$1,501* Per night/room Mar 1 - Mar 2

Ambassador Two Bedrooms Family Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Ambassador Pool Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ambassador at Grand Velas All Inclusive ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Ambassador at Grand Velas All Inclusive

Everyone (1)
4 out of 5

Beautiful Resort!

Pros: The beach, pool, restaurants, fitness centers, kids club
Cons: Pool decking needs to be fixed--very very slick and I fell and witnessed 7 other people fall as well. Very dangerous. Don't walk barefoot.
I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.

Posted by , from Texas on Jul 13, 2017

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Comment from Hotel Management

Jul 20, 2017 by Guest Services

Thank you, Mrs. April, for sharing with us your excellent and descriptive comment, which reflects your memorable experience with us. As the hotel representative, I am very proud to know that you and your daughter enjoyed our facilities, restaurants, “top notch” service and kids program. Concerning your observation to includes more activities outside at the beach or in the pool, you can be assured that your opinion will be of great help when making future changes in our activities program, and regarding our pool decking, allow me to inform you that currently, we will plan a solution to avoid falls and discomfort, like the ones you mentioned, to our valued guests. In Grand Velas Riviera Maya we will be pleased to host you during your next visit to this beautiful Mexican paradise and pampering you with the hospitality and delicious cuisine that characterized us. Until then, we send you our best wishes.

About the Ambassador at Grand Velas All Inclusive

Location Carretera Cancun Tulum Km. 62, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Ambassador at Grand Velas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Ambassador at Grand Velas All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 195 guestrooms or units
  • 4 levels
  • 8 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 32 conference rooms
  • 91548 sq ft of conference space
  • 8505 sq m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (49.8 km / 30.9 mi)
  • Property shuttles: Free beach shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

Ambassador at Grand Velas All Inclusive offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The property hosts a free manager's reception daily.

Chaka - Overlooking the garden, this family restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner.

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cocina de Autor - This beachfront fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Water skiing nearby
  • Miniature golf on site
  • Parasailing nearby
  • Hiking/biking trails on site
  • Cave exploring/spelunking nearby
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, SE Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

Guests under 16 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Additional fees apply for connecting/adjoining rooms and are subject to availability. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at Ambassador at Grand Velas All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Grand Velas All Inclusive Playa del Carmen
  • Ambassador Grand Velas All Inclusive
  • Ambassador Grand Velas Playa del Carmen
  • Ambassador Grand Velas
  • Ambassador Grand Velas All Inclusive All-inclusive property
  • Ambassador Velas Inclusive in
  • Ambassador at Grand Velas All Inclusive Playa del Carmen
  • Ambassador at Grand Velas All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.