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4.5 out of 5

"This property is lovely! Staff is excellent and very friendly. Beautiful beach, pool, dining areas. We came here after staying down the road at a reso ... " More

By a verified traveler on Wed 27 Nov 2019

Hotel Description

4.5-star beachfront property near El Camaleon Mayakoba Golf Course

Beachfront retreat

You'll be within 3 miles (5 km) of Tres Rios Ecopark and 6 miles (10 km) of Quinta Avenida with a stay here. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 3 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, plasma TVs

The 128 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include 24-hour room service, Egyptian cotton sheets, and separate bathtubs and showers.

Junior Suite, Patio - Water Circuit included

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Patio Diamond Suite - Water Circuit included

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palafitos Junior Suite - Water Circuit included

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beach Front Casita - Water Circuit included

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cenote Lagoon Deluxe Junior Suite - Water Circuit included

Bed Count 1 King Bed Maximum Occupancy 2 Max

Blue Diamond Luxury Boutique - All Inclusive - Adults Only ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Everyone (2) Family (1)
5 out of 5
This property is lovely! Staff is excellent and very friendly. Beautiful beach, pool, dining areas. We came here after staying down the road at a resort that was awful. Reading the other reviews about staff not serving us fast enough if we didn't tip. This did not happen to us and we did not tip very much. I also tip at the end of trips. It really didn't seem to affect the service but I guess it depends on who is working. Rooms are huge and spotless. The patio suites open on jungle and are very private. Two restaurants, one snack bar suited us fine. We did dine one night at the Ambar restaurant which is upscale and does offer some items for an additional cost but we never ordered any of them and had lovely meals. We also never ordered the bottles of wine that were offered at additional cost and no one seemed to be pushing them on us. Rooms are spread out and if your room is closer to the entrance, you will need a golf cart to take you back and forth to the beach/pool/restaurant areas. There seemed to be always a golf going by offering us a lift but we were about a 10 minute walk to the beach and didn't mind the exercise. They also offer bicycles to take you to and from your rooms to the beach. Probably not the best place for people who get short of breath or cannot walk far without assistance. I would definitely come back.

Posted by on Nov 27, 2019

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Comment from Hotel Management

Jan 6, 2020 by JVARGAS

Dear Anonymous: We are grateful to you for having chosen Blue Diamond Luxury Boutique Hotel as your holiday destination as well as for sharing your opinion about your stay with other travelers around the world. It is an honor for us to know that you spent an unforgettable time enjoying our hotel. As professionals in the service industry we know that our guest’s feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services. Furthermore, we would like to thank you for highlighting our staff´s exceptional service; we will share your kind compliments with them to congratulate them for being embodying our brand’s philosophy. We hope to welcome you back once again to offer you an even more amazing experience. Kind Regards, Jose Vargas Deputy Manager Blue Diamond Luxury Boutique Hotel

5 out of 5

Posted by on Nov 7, 2019

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3 out of 5

Needs Work

Pros: Room size, quiet location and the food.
Cons: Maintenance of the rooms. The people area's around the beach location are tight. When around the pool walking through the diners at the restaurant.
Location: Ruins, under water caves and beach snorkeling.
Thick jungle surrounds this hotel. Quiet and secluded with little to no activity but wildlife. Deer, birds, lemurs and spider monkeys looking for handouts provide the entertainment. Rooms are large and spacious as is the double shower. The bath outside is a cement recess providing a cold water event not close to a romantic experience. Maintenance to the room was called half a dozen times as the AC stayed on continuous for two days and finally we had them throw the breaker so we had no AC. Made sleeping better but mornings and late afternoons a sauna. We had other issues of with maintenance like the DVD player, curtains and poor drain on one of the sinks. Last day we were pinched $ 45.00 US dollars on the beach from what we figure the towel collector. I guess my tips were too small.

Posted by , from Charlotte, NC on Apr 4, 2017

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Comment from Hotel Management

Apr 8, 2017 by Aracely

First of all I would like to apologize for the disappointing experience you had with us. We would be delighted for you to give us a second chance to show you a true Blue Diamond experience and enjoy the carefree vacation you deserve.

5 out of 5

Excelent Service

Pros: Free breakfast, Free Internet, Quiet
A dream come true!!! Amazing property, excellent service!!! A very high-end resort, quiet and calm, a relaxed atmosphere!! WOW

Posted by , from NY on Mar 22, 2012

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About the Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Location Km. 298.8 Carretera #307, Playa del Carmen, QROO 77710

Renovations + Closures

This property is closed from March 26 2020 to November 30 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Lessons/classes/games

  • Cooking
  • Language

Entertainment

  • Onsite live performances

Not included

  • Use of golf equipment
  • Room service
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Cooking classes/lessons included
  • Airport transfers not included
  • All food and beverages included
  • Minibar (all beverages included)
  • Use of golf equipment not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Room service not included

Property Features

Blue Diamond Luxury Boutique - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Blue Diamond Luxury Boutique - All Inclusive - Adults Only like a marina and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco property also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.

  • 128 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2260 sq ft of conference space
  • 210 sq m of conference space
  • Built in 2007
  • Bar by the pool
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (50 km / 31.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Blue Diamond Luxury Boutique - All Inclusive - Adults Only offers 128 accommodations with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Aquamarina Restaurant - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ceviche-Tapas Bar - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Ambar Restaurant - Overlooking the garden, this fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool, a health club, a sauna, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Boat tours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Blue Diamond Spa has 11 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Blue Diamond Luxury Boutique Adults Playa del Carmen
  • Blue Diamond Riviera Maya All Inclusive Resort Playa del Carmen
  • Blue Diamond Riviera Maya Playa del Carmen
  • Blue Diamond Riviera Maya All Inclusive Adults Only
  • Blue Diamond Riviera Maya All Inclusive Resort
  • Blue Diamond Luxury Boutique All Inclusive Adults Only
  • Blue Diamond Inclusive Adults
  • Blue Diamond Inclusive Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.