You'll be within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleon Mayakoba Golf Course and El Manglar Golf Course are also within 6 miles (10 km).
This smoke-free property features a full-service spa, a marina, and 4 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 4 outdoor pools and perks like free self parking and free WiFi.
Boasting deep soaking bathtubs, the 157 guestrooms also offer free minibar items and sitting areas. Flat-screen TVs come with satellite channels, and other amenities include 24-hour room service and premium bedding.
Jan 31, 2022 by General Manager
Dear Guest, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager
Jul 25, 2019 by General Manager
Thank you Dear DANIELLE On behalf of all the staff, we would like to thank you for choosing us for your family vacations. We really appreciate your loyalty and the time you took to write your positive review. I hope to have the opportunity of welcoming you back soon. Sincerely General Manager
Jan 7, 2019 by Joslin Fuentes General Manager
Hola We would like to thank you for taking a moment to show us your appreciation. We feel happy to know that you enjoyed your holidays at El Dorado Maroma. We are honored that you had chosen us to you vacations. We have taken note of your comments and suggestions to correct it. Your opinion is important for us since it help us to improve We hope to welcome you back soon,
Mar 26, 2018 by Joslin Fuentes
Hola Dear Jen, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Maroma, a Spa Resort by Karisma. Truly, we cannot thank you enough for choosing to spend your vacations at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. We hope we have the pleasure to welcome you once again very soon.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
El Dorado Maroma, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Maroma, Gourmet All Inclusive by Karisma you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club and a garden. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.
Available in some public areas: Free WiFi
Free self parking
El Dorado Maroma, Gourmet All Inclusive by Karisma offers 157 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
MIO CUCCINA ITALIANA - This restaurant specializes in Italian cuisine and serves dinner only.
CARIBBEAN GRILL RESTAURAN - This restaurant serves dinner only. Open select days.
LIMA LIMON RESTAURANT - This restaurant specializes in Peruvian cuisine and serves breakfast, lunch, and dinner. Open select days.
PAPITOS GOURMET BEACH CLU - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.
24-hour room service is available.
4 outdoor swimming pools are on site along with a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
NÁAY SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.