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4.7 out of 5

"absolutely fantastic, marvelous, amazing property. Natural preserve feels out of this world experience, so beautiful and breath taking beyond any word ... " More

By a verified traveler on Wed 09 Jun 2021

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Hotel Description

Upscale beachfront hotel with 5 outdoor pools

On the beach

A stay at this hotel places you within half a mile (1 km) of El Camaleón Mayakoba Golf Course and 3 miles (5 km) of Playa Xcalacoco. Playa del Carmen Main Beach and Quinta Avenida are also within 6 miles (10 km).

Poolside dining

This smoke-free hotel features a golf course, a full-service spa, and 8 restaurants. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Fairmont, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$490* Per night/room Mar 24 - Mar 25

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Casita, Signature Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Casita, Signature Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed (Tortuga)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Mayakoba ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Mayakoba

Everyone (5) Family (2)
5 out of 5
absolutely fantastic, marvelous, amazing property. Natural preserve feels out of this world experience, so beautiful and breath taking beyond any words that can describe it. Staff is so polite and accommodating, any kind of service was excellent. Restaurants are 5 stars. Not even one complain about anything. Definitely recommend it and worth the money paid . We had non inclusive option , so had more choices for dining in other Mayakoba properties.

Posted by on Jun 9, 2021

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Comment from Hotel Management

Jul 1, 2021 by Paola Aimeri - Executive Assistant

Thank you for choosing Fairmont Mayakoba! We very much appreciate your time to share with us your comments regarding your stay. Please make sure that we will pass your comments to our staff, they will be very happy to know that he made your stay full of memories. All the team is very committed to make feel comfortable and secure to our guests. We hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5

Fairmont Mayakoba's over-the-top staff!

I'm a teacher who rarely takes time for self. My girls persuaded me to splurge and celebrate my birthday with them. This was an extra special Birthday weekend with daughters and 3 yr old grandson. Staff at Fairmont was exceptional and went out of their way to be helpful, courteous, and friendly. However, not all Mayakoba hotels are equal to Fairmont!! We went to neighboring Rosewood resort for dinner one evening. The reception and dining experience didn't hold-a-candle to Fairmont's staff. The waiter at Rosewood seemed annoyed with our questions about the menu and entries. Later, he was deceptive in his presentation of our dinner bill. I questioned the bill, and he put me off. After I paid, we noticed him smirking and laughing with some other waiters while looking at our table. At the time, we didn't realize that the joke was on us. The next day my daughters gave Rosewood a 2nd chance and returned for cocktails at the beach. They learned that 18% gratuity is included in Rosewood's bill (Fairmont does not include gratuity in total). Ironically, our waiter the night before, made certain to confirm with us that we where staying at Fairmont. I should have persisted with my questions, but his manner and annoyance got the best of me. I added a 20% tip, and this undeserving waiter ended up with 38%. Ugh!! Rosewood was gorgeous, but this waiter's arrogance and deception tainted our experience with Rosewood and affirmed our future decision to stay at Fairmont.

Posted by , from MA, USA on Mar 3, 2018

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Comment from Hotel Management

Mar 6, 2018 by Isamu Tsuji / Quality Manager

Dear Natalie, We appreciate your visit and your review. We are glad you have enjoyed your birthday celebration with your daughters and grandson. We hope you can come and enjoy many more celebrations with us. we will be looking forward to your next visit and make it an special one.

5 out of 5

We will see you again Fairmont Mayakoba

Pros: Highly attentive and family-friendly.
Cons: perhaps a few additional dining options.
Location: conveniently located in middle of Playa del Carmen, but secluded enough to offer privacy.
Wonderful stay and Amazing hospitality! Such a family-friendly resort; staff was incredibly accommodating and knew exactly how to treat every guest; adults and children alike. Highly recommended if you're looking for a quiet, family trip at a high-end resort with all amenities. Just enough of everything; beach, space, restaurants, pools and all done tastefully.

Posted by , from New York City on Feb 26, 2018

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Comment from Hotel Management

Feb 28, 2018 by Isamu Tsuji / Quality Manager

Dear Larry, Thanks a lot for your evaluation and review, it is good to know you and your family enjoy our resort. We hope you an come back soon.

5 out of 5

Great vacation

Pros: The pool was great and the restaurant. The staff is amazing
Cons: The pool service is a little slow even when not so many people was around
Location: We visited Xcater, Playa del Carmen and the Akumal Monkey Santuary
This was the first time my wife and daughter went to Riviera and we couldn't choose a better hotel. The staff was amazing and always taking care of us. With a 20 month old toddler is easy to get frustrated but every employee was sure to give us a hand and a smile at any moment. We made La Laguna restaurant our HQ for breakfast, lunch and dinner and it is just amazing. The hostess (Brenda I believe was her name) was always smiling and since the first time remember my daughter name (even make her laugh calling her Princesa). When we arrive the first day, my daughter just waked up in the taxi and was screaming after a 4 hr flight + 1 hr car ride + customs, etc and all the bell boys in the front door were just trying to make her laugh. WAS AMAZING and for sure we will come back next year.

Posted by , from Saint Joseph, MI on May 29, 2017

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Comment from Hotel Management

Jun 5, 2017 by Fairmont Mayakoba

Thank you Marcelo for taking the time to write a review. We are very much looking forward to seeing you again next year, we can't wait to make your Princesa simile again!

5 out of 5

Great Stay

Wonderful resort with very helpful staff. I would stay again. Food is slightly overpriced for the area.

Posted by on Oct 7, 2016

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Comment from Hotel Management

Nov 30, 2016 by Fairmont Mayakoba

Thank you for your review, we have taken note of your comment regarding pricing. Beatriz Fuentes Director of Marketing and Public Relations

5 out of 5

Outstanding resort facility

Pros: Everything.
Cons: I can't think of anything.
Location: Close to 5th avenue in Playa Del Carmen which is the hub for shopping and dining.
The grounds, rooms, staff and amenities were all superb. Be prepared to pay a resort fee of $25 a day no matter what room rate you get. Also be prepared to do a lot of tipping.

Posted by on Dec 24, 2015

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Comment from Hotel Management

Jan 1, 2016 by Beatriz Fuentes - Fairmont Mayakoba

Thank you for ranking us as an Outstanding Resort Facility, we sincerely appreciate your comment.

4 out of 5

Beautiful property! A relaxing oasis!

Pros: It was very clean, food was good and staff was wonderful.
Cons: it would be helpful if at check in the staff would be upfront about taxi rates and its equivalent in USD so to avoid confrontation with drivers.
The hotel was top of the line. Concierge was helpful and other staff members were also readily able and eager to assist. The only thing I was disappointed in was the fact that the gentlemen, Arturo, that greets you upon arrival led my friend and I to believe that the rates for taxi's were 10 MXN to 1 USD, which is not true. in fact, it wasn't until halfway through our stay that another gentlemen (on the night shift) told us to change currency and ONLY pay taxis in pesos. At this point we had double paid on several occasions. All because we went by the gentlemen's word - who works at the hotel - and we relied on for guidance.

Posted by , from NYC on Sep 8, 2015

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Comment from Hotel Management

Jan 1, 2016 by Beatriz Fuentes - Fairmont Mayakoba

Please accept our most sincere apologies with the miscommunication regarding taxi rates. We have addressed this through training.

All-inclusive Details

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • A la carte meals and snacks included
  • Room service during certain hours (limited menu)

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Surcharge for room service
  • Gratuities

  • A la carte dining included
  • Additional gratuities accepted
  • Surcharge for premium or imported non-alcoholic beverages
  • Gratuities not included
  • Surcharge for premium or imported alcoholic beverages
  • Limited meals offered through room service
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Room service during certain hours
  • Room service not included
  • Minibar not included

Property Features

Some rates at Fairmont Mayakoba are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Fairmont Mayakoba , where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Playa del Carmen hotel is smoke free.

  • 401 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free beach shuttle; airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Deep soaking tub
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.

La Cantina - This beachfront theme restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Tauro Steakhouse - This steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

La Laguna - This poolside theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Ki Beach Bar & Korean BBQ - Overlooking the ocean, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hix Bar & Lobby Lounge - Overlooking the garden, this sushi bar specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

A golf course, an outdoor tennis court, and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Hiking/biking trails on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby

Spa Services

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a smoke detector, a security system, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system.

For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per person, per night

The resort fee includes:

  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25–32 per person
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Mayakoba
  • Fairmont Mayakoba Hotel
  • Fairmont Mayakoba Hotel Playa del Carmen
  • Fairmont Mayakoba Playa del Carmen
  • Mayakoba Fairmont
  • Fairmont Hotel Playa Del Carmen
  • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Fairmont Playa Del Carmen
  • Playa Del Carmen Fairmont
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba l Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.