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4.0 out of 5

"Nice property and awesome staff. We are used to a more traditional all inclusive and a bigger resorts, but it was a nice change to try. " More

By a verified traveler on Sat 25 Jan 2020

Hotel Description

5-star beachfront property near Playa del Carmen Maritime Terminal

Beachside getaway

Within a 10-minute walk of this Downtown property, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

All-inclusive

A full-service spa, 3 restaurants, and 3 outdoor pools are all featured at this luxury property. Bring the family and enjoy the children's club, children's pool, and arcade/game room. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, balconies

The 314 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include furnished balconies, room service, and premium bedding.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$347* Per night/room Jul 1 - Jul 2

Executive Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 King bed with Mini Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Swim up) Club Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Queen Beds with Ocean Front

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

1 King Bed Room with Club Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package

Family (1)
4 out of 5
Nice property and awesome staff. We are used to a more traditional all inclusive and a bigger resorts, but it was a nice change to try.

Posted by , from Nebraska on Jan 25, 2020

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Comment from Hotel Management

Feb 4, 2020 by Grand Hyatt Playa Del Carmen Resort

Thank you for staying with us. We appreciate your feedback! Come back soon. :)

About the Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package

Location 1a ave Esq Calle 26 col Centro, Playa del Carmen, QROO 77710

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 28 March 2020 to 28 May 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Room service during certain hours
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • All food and beverages included

Property Features

Some rates at Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package offers its guests a full-service spa, 3 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. There are 15 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Playa del Carmen property is smoke free.

  • 314 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Cabanas by the pool (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package offers 314 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sushi and Raw Bar - Onsite sushi bar.

The Grill - This seafood restaurant serves dinner only. Open daily.

La Cocina - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Cenote Spa. Services include hot stone massages, sports massages, Swedish massages, and facials.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Swedish massage
  • Minimum age to access spa is 18
  • Sports massage
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 55.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Newspaper
  • In-room coffee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 154 per room (one-way)
  • Valet parking fee: USD 8 per day
  • Rollaway bed fee: USD 55.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Playa Carmen Resort All Inclusive Package
  • Grand Hyatt Playa Carmen All Inclusive Package Playa del Carmen
  • Grand Hyatt Playa Carmen All Inclusive Package
  • Grand Hyatt Playa Carmen Resort All Inclusive Package
  • Grand Hyatt Playa Carmen All Inclusive Package Playa del Carmen
  • Grand Hyatt Playa Carmen All Inclusive Package
  • Grand Hyatt Playa Del Carmen Resort All Inclusive Package
  • Grand Hyatt Playa Del Carmen Resort All Inclusive Package
  • Hyatt Carmen Inclusive Package

You should know

  • Grand Hyatt Playa Del Carmen Resort - All Inclusive - Package offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.