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"Beautiful property, very friendly staff, good food. Only bummer was all the seaweed on beach. Highly recommend! " More

By a verified traveler on Sun 24 Oct 2021

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Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$310* Per night/room Oct 16 - Oct 17

Junior Suite Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Pool View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Pool View - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

Everyone (6) Couples (6) Family (3)
5 out of 5

Posted by on Sep 8, 2022

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Comment from Hotel Management

Sep 9, 2022 by Samantha Hidalgo

Dear Dennis,Thank you for taking the time to complete our survey. Your rate will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

5 out of 5

Posted by on May 27, 2022

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5 out of 5
Beautiful property, very friendly staff, good food. Only bummer was all the seaweed on beach. Highly recommend!

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 25, 2021 by Samantha Hidalgo

Dear Laurie, Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

1 out of 5
It was supposedly all inclusive but they charged between $110-160.00 to use the lounge chairs. The drinks was horrible. Any special dinner has to pay $150.00 no other all-inclusive had charged as much as this. On one occasion they gave me a supposedly good tequila but it was alcoholic water.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 27, 2021 by Samantha Hidalgo

Dear Jorge, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services. The Resort will take into consideration the opportunities mentioned. Your comments have been shared with the appropriate departments so they can be addressed.

5 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jun 7, 2021 by Ana Figueroa

Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

1 out of 5
Please call 218 780 3936. Three weeks I have tried to talk to someone. Your service needs attention

Posted by on May 7, 2021

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Comment from Hotel Management

May 10, 2021 by Marco Obbens

I have been trying to give you a phonecall but the call doesn't enter. Do you have any mail where I can reach out to you?? Thank you in advance!

4 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 23, 2021 by Samantha Hidalgo

Dear Guest, Thank you for taking the time to complete our survey. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

5 out of 5
Everything was clean. Food was amazing and the staff was very friendly

Posted by on Jan 11, 2021

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Comment from Hotel Management

Jan 14, 2021 by Samantha Hidalgo

Dear guest, Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

4 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 21, 2020 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

5 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 21, 2019 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.