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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

4.5-star property
Av. Constituyentes No. 2, Playa del Carmen, QROO 1-855-201-7819
3.6 out of 5
Good!
See all 14 travelocity Reviews

"Beautiful property, very friendly staff, good food. Only bummer was all the seaweed on beach. Highly recommend! " More

By a verified traveler on Sun 24 Oct 2021

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Hotel Description

4.5-star beachfront aparthotel near Playa del Carmen Main Beach

On the beach

A stay at this Downtown Playa del Carmen aparthotel places you steps from Playa del Carmen Main Beach and within a 5-minute walk of Mamitas Beach. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 2 miles (3 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive aparthotel. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs, the 524 apartments also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include balconies and pillowtop beds.

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$300* Per night/room Oct 1 - Oct 2

Junior Suite Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Pool View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Everyone (8) Couples (3) Family (3)
1 out of 5
When we got to this property which I had stayed at before and had a wonderful time, but it was a different name and was not owned by Hilton. Our rooms were not as I had requested and confirmed check-in took an hour and 15 minutes be at that it was 90° in the air conditioning in the check-in area did not work at all, we were hot tired and disgusted. I made this vacation just spend time with my son and daughter-in-law and wanted rooms next to each other on the first floor or somewhere close to the restaurants I am disabled and walking. Long distances is an issue for me so I end up being on the first floor , in a far building they end up on the third floor in the same building my room reeks of mold so bad that I don’t get any sleep the first night my husband Hass to take allergy medicine for it and we’re so tired the next day that we don’t do anything we end up changing Rooms the next room is closer to the main pool area which is loud so loud that during the day you can’t even sit around the pool because you can’t hear yourself think which is ridiculous nothing but rave music plays all day, long, thumping, thumping, thumping from 10 AM until 5 PM OK if you like that kind of thing then I fell on the second evening hurt my leg extremely bad well ended up in a wheelchair for the rest of the trip never once made it to the beach or in the ocean never once did I hear from management again until we checked out tried calling Travelocity. They said they were going to send me an email.

Posted by on Nov 14, 2022

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Comment from Hotel Management

Nov 15, 2022 by Samantha Hidalgo

Dear Aleza Danielle,We hope all is well and you are staying safe amidst these unprecedented times. Thank you very much for your last visit to our slice of paradise. I am convinced that I speak for our team when saying that we cannot thank you enough for your loyalty and that we are very grateful for your preference.We sincerely appreciate the time you have kindly taken to share this feedback. Your comments regarding our service are the key to our success and help us learn what our guests expect of us. Please accept our sincerest apologies for the challenges you experienced. We understand the importance of delivering a relaxing vacation to our guests, we are so sorry for the disturbance derived for the situation you were involved in.We really appreciate you took the time to bring this to matter to our attention and we apologize again for any issue you might have experienced.Our mission is to deliver the best for our valued guests, and clearly we missed the mark this time, therefore, we would love to Make It Right for you, the hotel already sent an email in order to follow up your case directly.

4 out of 5

Posted by on Oct 1, 2022

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Comment from Hotel Management

Apr 26, 2023 by Ruth

Dear Kristi,Thank you for your time.We would certainly love to have you back for another wonderful stay. Best regards,

5 out of 5

Posted by on Sep 8, 2022

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Comment from Hotel Management

Sep 9, 2022 by Samantha Hidalgo

Dear Dennis,Thank you for taking the time to complete our survey. Your rate will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

4 out of 5

Posted by on Aug 9, 2022

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Comment from Hotel Management

Apr 28, 2023 by Ruth B.

Dear Julio,Thank you for chossing our resort.We would certainly love to have you back for another wonderful stay.

1 out of 5

Posted by on Aug 9, 2022

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Comment from Hotel Management

Apr 28, 2023 by Ruth B.

Dear Alondra,Please accept our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.

5 out of 5

Posted by on May 27, 2022

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5 out of 5
Beautiful property, very friendly staff, good food. Only bummer was all the seaweed on beach. Highly recommend!

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 25, 2021 by Samantha Hidalgo

Dear Laurie, Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

1 out of 5
It was supposedly all inclusive but they charged between $110-160.00 to use the lounge chairs. The drinks was horrible. Any special dinner has to pay $150.00 no other all-inclusive had charged as much as this. On one occasion they gave me a supposedly good tequila but it was alcoholic water.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 27, 2021 by Samantha Hidalgo

Dear Jorge, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services. The Resort will take into consideration the opportunities mentioned. Your comments have been shared with the appropriate departments so they can be addressed.

5 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jun 7, 2021 by Ana Figueroa

Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

1 out of 5
Please call 218 780 3936. Three weeks I have tried to talk to someone. Your service needs attention

Posted by on May 7, 2021

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Comment from Hotel Management

May 10, 2021 by Marco Obbens

I have been trying to give you a phonecall but the call doesn't enter. Do you have any mail where I can reach out to you?? Thank you in advance!

About the Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

Location Av. Constituyentes No. 2, Playa del Carmen, QROO 77780

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Tennis lessons
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Tennis lessons not included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Volleyball included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite live performances included

Property Features

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive aparthotel also offers outdoor tennis courts, a spa tub, and a steam room. Self parking and valet parking are free. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort was completed in December 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen aparthotel.

  • 524 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private indoor hot tub
  • Private balcony
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.

Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Fitness classes on site
  • Swimming nearby
  • Yoga classes/instruction on site

Spa Services

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Playa Carmen
  • Playa Carmen All Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl
  • Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen All-Inclusive Adult Resort
  • Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
  • Hilton Playa Carmen All-Inclusive Adult
  • Hilton Playa Del Carmen An Adults Only All Inclusive
  • The Royal Del Carmen Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

  • Green Globe
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.