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4.5 out of 5

"The location Hotel Cielo is fantastic. It is closed to the ferry, ADO bus service, 5th Av., transportation to Isla Mujeres and Cozumel, and Colectivo ... " More

By a verified traveler on Sat 25 Nov 2017

Hotel Description

3.5-star beach hotel with restaurant

Oceanside stay

At this Downtown Playa del Carmen hotel, you'll be within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Yucatek Divers and 3D Museum of Wonders are also within half a mile (1 km).

Fun at the beach

A restaurant and a rooftop terrace are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. You'll appreciate the area shuttle, terrace, and luggage storage.

Free WiFi, digital TV

The 18 individually decorated guestrooms offer free WiFi and room service. TVs come with digital channels, and other amenities include ceiling fans and laptop-compatible safes.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$67* Per night/room Sep 21 - Sep 22

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Hotel Cielo ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Cielo

Everyone (2)
4 out of 5
The location Hotel Cielo is fantastic. It is closed to the ferry, ADO bus service, 5th Av., transportation to Isla Mujeres and Cozumel, and Colectivos. Also, it is closed to Playa del Carmen’symbol.

Posted by , from Houston on Nov 25, 2017

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Comment from Hotel Management

Nov 30, 2017 by Steven Krisztin

Thank you………. for taking the time to write your review We are delighted that you had a chance to experience our warmth & charm. Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success. Your recommendations are truly appreciated. ………., we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera Sincerely

5 out of 5

Comfortable & clean, close to downtown and beach

Pros: Very clean; comfortable bed; nice patios; nice hotel staff.
Cons: "Continental breakfast" consisted of toast, juice, coffee.
Location: One block from the beach. In the downtown shopping strip. Lots of restaurants nearby.
One block from the beach. In the downtown shopping strip. Lots of restaurants nearby. Hotel itself has a restaurant downstairs which was great! The guy at the front desk was very nice- we asked him many questions and recommendations and he would give us direct, honest answers! Some things to watch out for: "Continental breakfast" consisted of toast, juice, coffee but you can buy more food off the menu. Rooftop did not have the beach chairs they advertise but it's still nice to go up there. Since the hotel is on the main strip, there is some street noise and you can also hear the restaurant dishes (we were in room 11 which is on the 2nd floor). Noise dies down at around 11:30pm and starts again at about 7am.

Posted by on Jan 23, 2016

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Property Features

There's a restaurant on site. WiFi is free in public spaces. A roundtrip airport shuttle and an area shuttle are available for a fee. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Cielo. You'll have access to the health club at a partner property. This 3.5-star Playa del Carmen hotel is smoke free.

  • 18 guestrooms or units
  • 3 levels
  • 2 buildings
  • Dining venue
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • In-room dining
  • Television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Carboncitos - This family restaurant serves breakfast, lunch, and dinner.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Game drive nearby
  • Bicycle rentals nearby
  • Water skiing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Cielo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa and Mastercard; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that guest safety measures are currently in place. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property is not currently implementing any enhanced cleaning measures
  • No elevators
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Cielo Hotel
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Hotel Playa del Carmen

You should know

  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.