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"Excelente Hotel, todo estuvo espectacular, la comida deliciosa, y su personal muy amable en especial el Joven Sergio (Gerente de servicio al cliente) ... " More

By a verified traveler on Fri 15 Oct 2021

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Hotel Description

5-star beachfront property near Ferry to Cozumel

Beachfront retreat

Within 2 miles (3 km) of this well-placed property, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

A full-service spa, 10 restaurants, and 15 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free buffet breakfast and free valet parking.

Free WiFi, comfy beds

The 900 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, sofa beds, and Smart TVs with digital channels.

Suite (Garden)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$433* Per night/room Dec 10 - Dec 11

Swim Up Garden

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite River Spa

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Garden Spa Adults

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swim Up Ocean Front Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Arte - All Inclusive, Adults Only ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Xcaret Arte - All Inclusive, Adults Only

Family (1)
5 out of 5
Excelente Hotel, todo estuvo espectacular, la comida deliciosa, y su personal muy amable en especial el Joven Sergio (Gerente de servicio al cliente) y la Señorita Edith Nava que nos asistieron en nuestras reservaciones, El spa Muluk súper recomendado, excelente servicio y el restaurante Xaak también muy recomendado, nos encantó tanto la comida como el lugar y la ambientación 👌👌

Posted by on Oct 15, 2021

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Comment from Hotel Management

Oct 26, 2021 by Dirección de Hotel Xcaret Arte

Estimada Srita. Martha; Muchas gracias por nombrar a nuestros compañeros Sergio y Edith, será un gusto para nosotros compartir sus comentarios con ellos y para ellos saber que su excelente servicio ha sido reconocido. Nos complace saber que ha disfrutado su estancia con nosotros y esperamos poder tener la oportunidad de repetir tan espectacular experiencia. Cordialmente,

1 out of 5
We stay here for our honeymoon. First we like how beautiful the property is. Clean and nice pools, friendly staff. Unfortunately we had so many problems. Check in was long and our concierge was not good. She did not advised us on many things. We had issues throughout our trip because we weren't told about certain things. Our concierge was supposed to help us plan activities to do, like when would go to certain parks. And make reservations for restaurants. But she never got back to us. We never heard back from her. So we couldn't go to 2 restaurants that required reservations.There are a few good walk in restaurants but we wanted to try out all restaurants. So make sure you make reservations right away when you get there. Make sure you book the bus reservation to go to airport to leave. Our concierge did not tell us this. Also we requested king bed but got 2 queen bed. Geez so they said they would get us another room the next day. So they call us early the next day to confirm. They said it would be ready by 5pm. Come 5:30 I hear nothing from the front desk. I go down there and the front desk lady said the room is not ready and she leaves , go in the back room. She did not come back until 45 mins later. Wth? The room was supposed to be ready. So we waited a total of 1.5 hours and we had issue going back to our old room to get our luggage. They had disconnected our key bracelet before we could grab our luggage to move to the new room. This was a nightmare. We will not return

Posted by on Oct 13, 2021

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Comment from Hotel Management

Nov 20, 2021 by Hotel Management Xcaret Arte

Dear Mr. Peter; First of all, we would like to thank you for taking the time to share your feedback regarding your stay with us. We truly appreciate your comments in order to improve our standards and service, we sorry that in this occasion we couldn't met your expectations. Once again thank you for the time you take. Sincerely,

2 out of 5
the property was nice but they require guests to wear masks everywhere but restaurants don't even have masks available for their guests. We got turned away because we forgot our mask in the room. It's al inclusive property but we got turned away because we don't have our mask and they dont have it available. we pay this kind of money, they should have masks everywhere for their guest to use. Masks aren't expensive. So this was the most annoyed thing while we stayed there

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 25, 2021 by Hotel Manegement Xcaret Arte

Dear Guest, Your feedback is very welcome and valued. We appreciate your comments, it is unfortunate that we could not make your stay as good as you expected and deserved. We will take every action to improve the service that you feel was lacking on our part. We hope you give us the opportunity to welcome you again to be able to offer you a more charming experience. Sincerely

About the Hotel Xcaret Arte - All Inclusive, Adults Only

Location Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Hotel Xcaret Arte - All Inclusive, Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte - All Inclusive, Adults Only you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 5-star Playa del Carmen property is smoke free.

  • 900 guestrooms or units
  • 10 dining venues
  • 3 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 26372 sq ft of conference space
  • 2450 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Concierge
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Xcaret Arte - All Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. These individually furnished accommodations include queen sofa beds. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 44-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Private balcony
  • Memory foam beds
  • Pull-out sofa bed
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to noon.

Hotel Xcaret Arte - All Inclusive, Adults Only has 10 restaurants on site.

24-hour room service is available.

Nearby Activities

15 outdoor swimming pools are on site along with complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Ecotours on site
  • Free bicycles on site
  • Ziplining nearby

Spa Services

Muluk has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 20
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 9 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Xcaret Arte Inclusive, Carmen
  • Hotel Xcaret Arte All Fun Inclusive
  • Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only
  • Hotel Xcaret Arte - All Inclusive, Adults Only Playa del Carmen

You should know

  • Hotel Xcaret Arte - All Inclusive, Adults Only offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.