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Hotel Description

4.5-star beachfront property near Playacar Golf Club

Beachfront retreat

At this Playa del Carmen property, you'll be within half a mile (1 km) of Xcaret Eco Theme Park and 6 miles (10 km) of Xplor Theme Park. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).

All-inclusive

A full-service spa, 8 restaurants, and 6 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Make the most of the 24-hour gym and outdoor tennis court, and relax with drinks at one of the 2 poolside bars.

IPads, free WiFi

Boasting jetted bathtubs and iPads, the 181 guestrooms also include comforts like Egyptian cotton sheets and pillow menus. Free WiFi, free minibar items, and furnished balconies are also available.

Premier Family Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Family Swim Up Garden

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Family Garden

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Family Junior Suite Garden

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Family Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Family Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

About the Hotel Xcaret Mexico Tierra Family Premier All Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Hotel Xcaret Mexico Tierra Family Premier All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico Tierra Family Premier All Inclusive offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars and a beach bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. A children's pool, a health club, and spa services are also featured at the luxury Hotel Xcaret Mexico Tierra Family Premier All Inclusive.

  • 181 guestrooms or units
  • 6 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2017
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Room Amenities

Hotel Xcaret Mexico Tierra Family Premier All Inclusive offers 181 air-conditioned accommodations with iPads and free minibar items. Rooms open to furnished balconies. Accommodations are furnished with double sofa beds. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Separate bedroom
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • iPad
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Mercado 360 - This theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

La Trajinera - This seafood restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.

La Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Chibalí - This theme restaurant serves breakfast, lunch, and dinner. Open daily.

Xingao - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

Muluk Spa & Wellness has 18 treatment rooms including rooms for couples. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

  • Sauna in spa
  • Number of treatment rooms 18
  • Steam room in spa
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Xcaret Mexico Tierra Family Premier All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express.

  • No rollaway/extra beds available
  • Staffed front desk

Hotel Names

  • Xcaret Mexico Tierra Family Premier All Inclusive
  • Xcaret Mexico Tierra Family P

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.