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4.2 out of 5

"Amazing property! So pretty and the animals are fun to watch. " More

By a verified traveler on Mon 29 Mar 2021

Hotel Description

3.5-star beachfront property near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 miles (3 km).

All-inclusive

A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

Boasting comforts like premium bedding and down comforters, the 350 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include free minibar items, furnished balconies, and room service.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$202* Per night/room May 1 - May 2

Double Room (Near Pool)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Iberostar Quetzal All Inclusive ratings based on 41 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Quetzal All Inclusive

Everyone (25) Couples (2) Family (7)
4 out of 5

Posted by on Apr 4, 2021

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5 out of 5
Amazing property! So pretty and the animals are fun to watch.

Posted by on Mar 29, 2021

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4 out of 5
We loved our stay here. I’ll get the few negatives things out now. The food and drinks are overall pretty good however We wished that they would have more authentic Mexican food that they can do really well at. As an American, their attempts at Italian and American foods just aren’t that great. Our only other complaint would be that some features in the room our in need of update. Lack of outlets, the drain in the shower had a bad smell and draining noise coming from it (assumedly because it’s connected to the sewer main for the rest of the building). Besides what mentioned the resort is literally perfect. It incorporates nature very well with many trees and water areas. Lots of animals like monkeys, agoutis, and peacocks freely roaming the resort. The staff was amazing and friendly. The drinks were great. The location is perfect, not to close to town but neither too far away. Only a 5 min taxi ride to downtown playa del Carmen. I would highly recommend staying here over a resort in Cancun (unless you like Disneyland in Mexico) because of the serenity and location to so many great activities. (Cenotes, Cozumel, diving, and xcaret)

Posted by on Mar 11, 2021

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5 out of 5

Posted by on Dec 29, 2020

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4 out of 5
We didn’t like the seaweed on the beach. We never went in the water

Posted by , from Pittsburgh on Jun 17, 2020

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Comment from Hotel Management

Jun 17, 2020 by Quality Manager

Thank you for choosing our hotel for your holidays. Allow us to mention that unfortunately the seaweed is a natural phenomenon in the ocean that we cannot control, but we can assure you that our team does a hard work to maintain our beach clean and in pristine conditions for our guests’ enjoyment. We truly thank you for sharing your observations us and we hope to welcome you back again in the future. Best regards,

4 out of 5
Very friendly and helpful staff Great natural setting with animals to see Good location in Playacar

Posted by on Jan 24, 2020

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5 out of 5

Posted by on Aug 9, 2019

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3 out of 5
1. We had no control over temperature in hotel and room. Room was never cold. 2. Only able to make 3 reservations in the restaurant on a 7 night stay. 3. Goodof the staff in food services only spoke spanish so communication was an issue.

Posted by on Jul 7, 2019

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2 out of 5
It is very unfortunate that the hard work of the many workers in this resort, waiters, waitresses, bar tenders, cleaning ladies, staff, etc, is ruined by the ineptitude of the reception desk, and the reception staff. Long waits for check in, no AC in the reception at 100F degrees, no early check in (check in at 3pm only, sorry for your luck if you arrive early after your long flight), no explanation whatsoever of the facility and or schedule of activities, no availability for any dinner reservation on their 5 restaurants for days, but very well interested on telling you about the sales person that will try to sell you the Iberostar resort membership, very interested on telling you about all of the additional charges for the day, etc. And to top it off, when someone so nice to had found my cell phone lost in the Chichen Itza park, and wanted to drop it off for me, the wonderful and gracious reception desk ladies Jessica and Blanca (July 4th, at 8pm) could not hold my phone while I was only 5 minutes away from pick it up???? Seriously??? Apparently there is a policy of the hotel that "reception will never hold guest valuables" at their desk. Well, it is too bad that such a great policy has ruined my stay at your resort. Again, the hard workers at that place do NOT deserve the crappy service of the reception whatsoever. NEVER AGAIN, AND NEVER WILL RECOMMEND THIS PLACE TO ANYONE EVER.

Posted by on Jul 6, 2019

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2 out of 5
The property is poorly laid out. There are not handicap accessible rooms. The staff does not hold true to their promises and statements. The food is terrible. Upon checking in, they failed to mention that each room is only allowed 3 reservations for “fine dining” per 7 days. So, the 4 other days are left for the same buffet, which is not great. The servers and bartenders are the best part of the resort, they are prompt and friendly. The excursions are poorly represented, and even misrepresented just to sell. There is no nightlife, aside from shows that are only about an hour long. So, after the show you are left to fend for yourself! The room service was pure disappointment, as it is present to be a top notch amenity. And, there are very little activities for teenagers to participate in. Overall, would not recommend, especially if you are traveling with elderly or disabled individuals. Aside from spending time with family, this was not a great reservation and the worst resort I have ever stayed at.

Posted by , from USA on Jun 30, 2019

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes included
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Iberostar Quetzal All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Quetzal All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 3 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Self parking and valet parking are free. This 3.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (60.9 km / 37.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Snorkeling nearby
  • Scuba diving on site
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Quetzal All Inclusive All-inclusive property
  • Iberostar Quetzal Inclusive i
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.