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4.2 out of 5

"We booked the Lindo.Upgraded to the Maya.A bad thing.Chocolates by the mini bar,covered in ants. Call made,they spray.Stained and soiled pillows/linen ... " More

By a verified traveler on Wed 08 Dec 2021

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Hotel Description

4.5-star beachfront property near Maroma Beach

Beachfront retreat

You'll find Maroma Beach and El Manglar Golf Course within 3 miles (5 km) of this property. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a lazy river and a free kid's club, and in-room childcare is an added bonus.

Free WiFi, balconies

In addition to flat-screen TVs with satellite channels, the 446 guestrooms offer free WiFi and free minibar items. Furnished balconies, room service, and coffee/tea makers are also available.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$307* Per night/room Jan 30 - Jan 31

Junior Suite (Superior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double near the pool

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Iberostar Selection Paraiso Lindo All Inclusive ratings based on 29 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Selection Paraiso Lindo All Inclusive

Everyone (13) Couples (3) Family (12)
4 out of 5
We booked the Lindo.Upgraded to the Maya.A bad thing.Chocolates by the mini bar,covered in ants. Call made,they spray.Stained and soiled pillows/linens.Call to replace the linens.Bath tub was dirty, counter with bug spray/ants, table in sitting area is dirty,bed linens are STILL stained/dirty.I have pics.2nd call made/ bedding. We have no hammock it's due to covid."ALL THE OTHER BALOCONIES have one!"4 arrive to again replace linens.Go through 5-7 linens sets to find white?clean 1's. Maybe previous washed JUST STAINED? Blood won't come out of white without special attention, the sweat or fun stains we'd seen not so sure?Couldn't enjoy our room until 1215 am Thursday.Morning mgmt would talk to us.Concierge was BenHurr and he did a great job regret not taking him up on the breakfast pitch on the rainy days.EVERYTHING CHANGED! The MAYA manager Daniel gave us 3 different rooms to look at they'd be done by 4-5pm. Initially stayed in rm 6669(NASTY for NASTY). Room 6187 was larger room, bigger balcony,hammock, jetted tub big enough for 2plus .Sitting area pullout couch. Ariel HOUSEKEEPING(AWESOME)Heavy TIP,Daniel Beach Bar HEAVY TIP,FRANCISCO Star Cafe HEAVY TIP,Paco Bellboy Lindo HEAVY TIP,Johny Aqua Bar HEAVY TIP,Jesus/Alexander Galaxay(Disco)HEAVY TIP,Gilberto/Isreal LaGesha HEAVY TIP,Jose/Erik Olivette HEAVY TIP! Room 6187 right by gym,Tapatio,Under The Sea,Olivette,Beach,Main pools,Lazy River. Take a float and a cup both run about $30, Use KIOSK lots of free activities.EXCELLENT

Posted by on Dec 8, 2021

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3 out of 5
The wildlife and water attractions were a plus, however, the commute to every area is tough. We spent more time walking from one place to another more than anything. Maybe a tour should be given at check in or the hotel could send a short video of a tour and amenities available. The restaurants are too spread out as well as all the attractions. It's good for a family vacation but not for a romantical one. If you are looking for a fancier or cleaner hotel, stay at the Maya or the adult only hotel. There is a shuttle available to 5th avenue but they don't tell you that either, just happened to watch a you tube video about the hotel. Prices will change for things between employees too, be careful of getting ripped off. They have a great Disco and lots of shopping on the resort too. They also have a lazy river but not enough floats , we were not able to use it because of that reason. Pool towels are $25 charge if you don't return them. The steak at the steak house is basically a pot roast but the Mashed potatoes make up for it. There aren't enough bartenders at the busier bars. We wasted a lot of time waiting on drinks, dinner & Carts.

Posted by on Dec 8, 2021

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5 out of 5
O

Posted by on Nov 15, 2021

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5 out of 5
The resort is well maintained and very clean. The pools were very nice. The staff were excellent and very responsive to requests and inquiries. The bars and wait staff did a great job. We would stay again. The cons were that the restaurants were operating at partial capacity making it difficult to get reservations. At this point in the COVID economy people are willing and able to make risk decisions or they would not be staying at an all inclusive vacation resort. Overall I thought the resort team did a great job of balancing COVID measures with commons sense but it is time to allow the market forces to drive the economics.

Posted by on Oct 10, 2021

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1 out of 5

Posted by on Jun 6, 2021

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5 out of 5
We were very impressed with everything here. The resort is beautiful, very clean and well-staffed with helpful, friendly people who seem to enjoy their jobs. We're already planning to come back here next trip to Cancun! Recommendations for those visiting: Be sure to get reservations early for the "nice" restaurants. The Japanese restaurant was especially amazing! Also, spend a little time checking out the neighboring "sister" resorts, Maya and Beach. And if you have time and inclination, the gym is very nice and everything looks brand new. If I had just one small complaint, it would be "give me sugar!" The in-room fridge is stocked with all sugar-free sodas except one Coke Classic. Not a biggie, but we're just not into artificial sweeteners.

Posted by on Jun 4, 2021

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5 out of 5
Great resort and nice rooms! Definitely would return and handled the pandemic well.

Posted by , from PA on Aug 9, 2020

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4 out of 5

Posted by on Mar 1, 2020

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5 out of 5

Posted by on Feb 20, 2020

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5 out of 5
Iberostar Paraiso Lindo is the perfect all-inclusive resort. The property is beautiful, the staff is courteous and friendly, the food was amazing (buffet and restaurants) and the drinks were endless. There were all sorts of liquor options behind the bar, we tipped our bartenders and got some stronger drinks in return. The beach was buzzing but not too busy - we were able to get 2 chairs both days we arrived around 1pm. The pool bar was so much fun, everyone was enjoying their stay and participating in the property activities. We did find that there was kayaking and catamaran for free but the reservation area was off to the side of all the beach chairs so we didn't discover this until our last day. Lastly, the El Rancho steakhouse was delicious (all restaurants included in your resort fees but they reserve you a table), we will be talking about how tasty their bread was for years. You will definitely enjoy your stay here.

Posted by on Feb 17, 2020

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About the Iberostar Selection Paraiso Lindo All Inclusive

Location Chetumal - Puerto Juarez Km 309, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • A la carte meals and snacks included
  • In-room minibar (all beverages included)

  • A la carte dining included
  • Gratuities included
  • Minibar (all beverages included)
  • Taxes included

Property Features

Iberostar Selection Paraiso Lindo All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Iberostar Selection Paraiso Lindo All Inclusive, where you can play a round of golf at the golf course and cool off in one of the 4 outdoor swimming pools. There are 5 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.

  • 446 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 4 coffee shops
  • 37835 sq ft of conference space
  • 3515 sq m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 4
  • Children's pool
  • Lazy river
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Selection Paraiso Lindo All Inclusive offers 446 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Pagoda - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Fogon - This steakhouse serves breakfast, lunch, and dinner. Reservations are required.

Fogon Mediterraneo - This poolside seafood restaurant specializes in Mediterranean cuisine and serves dinner only.

El Museo - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Jambalaya - This restaurant specializes in American cuisine and serves dinner only. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and No. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Lindo
  • Iberostar Paraiso Lindo
  • Iberostar Paraiso Lindo All Inclusive
  • Iberostar Paraiso Lindo All Inclusive Playa del Carmen
  • Iberostar Paraiso Lindo Playa del Carmen
  • Lindo Iberostar
  • Iberostar Hotel Paraiso Lindo
  • Iberostar Paraiso Lindo Hotel Playa Paraiso
  • Iberostar Paraiso Lindo Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Paraiso Lindo All Inclusive All-inclusive property
  • Iberostar Selection Paraiso Lindo All Inclusive Playa del Carmen
  • Iberostar Selection Paraiso Lindo All Inclusive Playa del Carmen
  • Iberostar Paraiso Lindo All Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.