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4.3 out of 5

"I liked the location of the resort and all of the amenities but the beach is not that great. " More

By a verified traveler on Tue 27 Oct 2020

Hotel Description

4-star beachfront property near Mamitas Beach Club

Beachfront retreat

At this Downtown property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 6 restaurants. Relax beachside with free beach cabanas and cool off with a drink at the beach bar. Relax with a drink at one of the 4 bars/lounges and get perks like free WiFi.

Free WiFi, LCD TVs

Along with free WiFi, the 287 guestrooms offer minibars and LCD TVs. Other amenities include room service, separate bathtubs and showers, and coffee/tea makers.

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Panama Jack Resorts Playa del Carmen All Inclusive ratings based on 35 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive

Everyone (23) Couples (5) Family (2)
5 out of 5
I liked the location of the resort and all of the amenities but the beach is not that great.

Posted by , from Philadelphia on Oct 27, 2020

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Comment from Hotel Management

Oct 29, 2020 by Ana Cisneros

Dear Mrs. Jill, While extending you a warm regard, thank you for choosing our hotel to spend your vacations and for taking the time to share your review with us. We are glad to read that you enjoyed our hotel. We hope to have the opportunity to welcome you back. Ana Cisneros General Manager Assistant

5 out of 5
I have stayed at this facility twice now, once in 2008 (Gran Porto at the time) and now 2020, both times did not disappoint. The location is perfect and the facility has been beautifully kept.

Posted by , from Colorado on Mar 3, 2020

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Comment from Hotel Management

Mar 6, 2020 by Ana Cisneros

Dear Mrs. Andrea, Thank you for choosing us hotel once again, it was an honor to host you. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
Small resort, everything is close together. Lots of oceanfront rooms. Very friendly staff. The only thing I would change is better beach area but nature has taken its toll over the years.

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 7, 2020 by Ana Cisneros

Dear Mrs. Becky, While extending you a warm regard, thank you for choosing our hotel to spend your vacations. We are happy to read that you enjoyed your stay with us. Looking forward to welcome you back. Ana Cisneros General Manager Assistant

5 out of 5
My 3rd time staying at the Panama Jack resort and I like it more and more each time. Can’t wait to return.

Posted by on Jan 29, 2020

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Comment from Hotel Management

Feb 6, 2020 by Ana Cisneros

Dear Guest, While extending you a warm regard and thank you for choosing our hotel to spend your vacations for a 3rd occasion and for sharing with us such a beautiful review. We are so happy to read that you enjoyed our hotel. Loking forward to welcoming you back. Ana Cisneros General Manager Assistant

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Ana Cisneros

Dear guest, Thank you for rating us with such a great score. We hope to have the opportunity to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
The staff byfar was the most attentive, friendliest and helpful. Our room was supplied daily with fresh towels, beds made, floors cleaned, and room tidied.Thank you Rosa. The restaurants were excellent. Every waiter was patient, speedy and full of knowledge on the food being served. Attended the brazillian steakhouse , itailian for Thanksgiving dinner, & vendanas for breakfast. The bar staff was over the top with service, fun, friendly, and excellent vacation style drinks. We enjoyed their company and cocktails. They made our stay exciting thank you Fonzi,

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 14, 2019 by Ana Cisneros

Dear guest, We are happy to read that you enjoyed our hotel, our facilities and services, specially the attention provided by our amazing staff. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
Most overall was great. Bar should not close so early.

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 22, 2019 by Ana Cisneros

Dear guest, While extending you a warm regard, thank you for taking the time to share this review with us. We are happy to see that you enjoyed your stay with us. Looking forward to welcome you back. Best wishes. Ana Cisneros General Manager Assistant

5 out of 5
the only thing that I didn't like is a too many people in the lobby trying to sell you some type of time share.

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 19, 2019 by Ana Cisneros

Dear guest, While extending you a warm regard, thank you for rating your stay with us with such a great score. We are so happy to see that your enjoyed our services and facilities, thank you for sharing your valuable feedback. We hope to have the opportunity to host you again in the near future. Best wishes. Ana Cisneros General Manager Assistant

5 out of 5
Loved everything. Only cons where small beach area and hot tub was closed the entire time.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 23, 2019 by Ana Cisneros

Dear Guest, While extending you a warm regard, thank you for choosing our hotel to spend your vacations and for taking the time to share this review with us. We are happy to read that you enjoyed your stay with us, regarding your comment about the hot tub, we were doing some repairs in order to give to all of our guests the best service. We hope to have the opportunity to welcome you back in the near future. Best wishes. Ana Cisneros General Manager Assistant

2 out of 5
The staff was incredibly friendly and helpful, and the food was better than expected. However, this couldn't make up for the fact that the beach was overrun with filth and a horrid stench. This

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 30, 2019 by Ana Cisneros

Dear guest, Thank you very much for taking the time to share this review. Your feedback is essential in our effort to improve our service standards. Our number one priority is to provide all of our guests with a remarkable service and a unique vacation experience, which is why all of your feedback is greatly appreciated. We are truly sorry to read that you did not enjoy the beach. We are in Sargassum season, unfortunately this is something that is our of our control, but we are working every day to keep the beach as clean as possible for our guests and we hope that very soon this season would be over to once again have the beautiful beaches that Playa del Carmen has to offer. We are sorry we did not meet your expectations and thank you so much for granting us with the opportunity to host you. Kindest wishes. Ana Cisneros General Manager's Assistant

About the Panama Jack Resorts Playa del Carmen All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a sauna, and gift shops/newsstands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Free WiFi
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun Intl. Airport (CUN) (56.1 km / 34.9 mi)

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The property hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive has 6 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the property include a complimentary water park, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

  • Hot stone massage
  • Sports massage
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.