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"The hotel is amazing. The food was great, the staff was friendly and helpful and the grounds were beautiful. The only down side is that it isn’t reall ... " More

By a verified traveler on Sat 30 Jul 2022

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Hotel Description

Family-friendly stay near Quinta Avenida

On the beach

You'll be within 3 miles (5 km) of Quinta Avenida and 6 miles (10 km) of Quinta Alegría Shopping Mall with a stay here. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.

Free water park, health club

A gym is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Bring the family and enjoy the free water park, free kid's club, and children's pool. Enjoy the 5 outdoor pools and perks like free self parking and free WiFi.

Roulette Room Playa del Carmen or La Perla

Bed Count 1 King Bed Maximum Occupancy 3 Max
$324* Per night/room Oct 1 - Oct 2

Junior Suite Nikté Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Two Bedroom Master Suite

Bed Count 2 Queen Beds Maximum Occupancy 10 Max

Master Suite Nikté Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Paradisus Playa del Carmen - All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Playa del Carmen - All Inclusive

Everyone (7) Couples (2) Family (8)
5 out of 5

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jul 17, 2023 by Guest Service Center Management.

Dear John Paul,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

2 out of 5
The property itself is wonderful, very clean rooms and the staff is always nice and helpful. The downside is that the sales people will not leave you alone for the timeshare presentation and they are pushy and will not stop until you go and sit through it.

Posted by on Oct 23, 2022

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Comment from Hotel Management

Oct 24, 2022 by Guest Service Center Management

Dear Cesar,Thank you for sharing your experience.We are glad to know you had a relaxing stay thanks to our amazing staff's wonderful service and attention. On the other hand, we regret to know you felt our vacation concierges were pushy with the service they offer. Please know that there should not exist pressure on you. Therefore, please accept our sincere apologies for the misunderstanding. I assure you that all your observations have been taken into consideration and the managers of the various departments involved have been informed of the particular feedback, including our partners from Club Meliá. We will be honored to host you again to show you the improvements we will be making.Best regards

5 out of 5
The hotel is amazing. The food was great, the staff was friendly and helpful and the grounds were beautiful. The only down side is that it isn’t really walkable to anything. You have to rent a car or take a taxi to go anywhere else.

Posted by on Jul 30, 2022

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Comment from Hotel Management

Aug 1, 2022 by Guest Service Center Management

Dear Amanda, Thank you for sharing your experience. We are happy to read about your relaxing stay at our resort, while you tasted our delicious restaurants and were pampered and taken care of by our amazing staff. We will be honored to host you again to continue exceeding your expectations. Best regards

5 out of 5
We loved the many pools, including a water park for kids of any age (and adults). There were also several different dining options and activities for adults and kids each day. We stayed in the Reserve part of the hotel, providing us a concierge who brought us several surprises, booked our dinner reservations and answered any questions we had throughout our stay. We had one of the best vacations together and would definitely love to go back!

Posted by on Apr 23, 2022

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Comment from Hotel Management

May 9, 2022 by Guest Service Center Management

Dear Nicole Marie, Thank you for sharing your experience We are happy to know you had a great time at our beautiful resort while you enjoyed the wonderful service and attention provided by our amazing staff. We will be honored to host you again soon.

2 out of 5
Me and my 18 guest paid to stay in the Adult section and we were place at the family section.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 13, 2022 by Guest Service Center Management

Dear Bianka, Thank you for sharing your experience. We regret to know about the little availability at your arrival. We have shared your comments and suggestions with our managers in charge to find out why there was no availability for you and your group at check-in. We will love to host you again and show you the improvements we will be making. Best regards

3 out of 5
The property is beautiful. We stayed in the reserve section and didn't find the reserve service to be worth it. For all-inclusive, the food wasn't great. We ended up going into town for our best meals. Although the resort was not full, it was hard to get reservations for dinner and the food was bland.

Posted by on Dec 23, 2021

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Comment from Hotel Management

Dec 24, 2021 by Guest Service Center Management

Dear Melissa, We appreciate your comments. We regret to know you had a sour after-taste of the service and attention provided during your stay. We have shared your comments and suggestions with our chefs and food and beverage managers to make proper improvements to our menus. We are also working on a better dinner reservation system for easier bookings. We will love to host you again and show you the improvements that we will be making. Best regards

4 out of 5
Great pools, great atmosphere.

Posted by , from Layton on Sep 27, 2021

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Comment from Hotel Management

Sep 27, 2021 by Guest Service Center Management

Dear Tyson, Thank you for sharing your experience with us. We are glad to know you had a great stay at our Paradisus and you have enjoyed the kind service and attention provided by our staff and the relaxing pools and beautiful beach. We will love to host you again soon.

4 out of 5

Posted by on Aug 6, 2021

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5 out of 5
Staff was very helpful , food was excellent . Make sure to try the smoke octopus ceviche at FUEGO , Flank steak at market grill

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 23, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay at our Paradisus and you were treated like royalty by our kind staff. We hope to host you again soon for more unforgettable moments. Best regards

1 out of 5
Travelocity didn’t let me know I needed to book transportation from the airport to the resort. Luckily my friends booked directly with the resort and I found out that way. It cost me an additional $40.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We regret that this misinformation caused you a bit of stress on your way into our resort. We will let our associate know about this incident to avoid it from happening again Best regards

About the Paradisus Playa del Carmen - All Inclusive

Location 5ª Avenida, Playa del Carmen, Playa del Carmen, QROO 77719

All-inclusive Details

All-inclusive room rates at Paradisus Playa del Carmen - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
Lessons/classes/games

  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Surcharge for premium food items
  • Minibar
  • Surcharge for room service
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Water fitness classes/lessons included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Onsite live performances included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Paradisus Playa del Carmen - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen - All Inclusive offers its guests a complimentary water park, 5 outdoor swimming pools, a waterslide, and a health club. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A children's pool, a spa tub, and a complimentary children's club are also featured at the family-friendly Paradisus Playa del Carmen - All Inclusive. Self parking is free.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Meeting rooms
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen - All Inclusive offers 488 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Paradisus Playa del Carmen - All Inclusive has 13 restaurants on site.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a health club, and a spa tub.

Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Swimming nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 31.12 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.