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4.4 out of 5

"The staff was wonderful and hotel was great!! There are lots of nice restaurants. Had really nice stay. " More

By a verified traveler on Tue 03 Jul 2018

Hotel Description

4.5-star beach property near Mamitas Beach Club

Seaside stay

Within a 10-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 14 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Relax with a drink at one of the 16 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 394 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and Smart TVs with cable channels.

Room Roulette (Paradisus Complex Perla or Esmeralda)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$288* Per night/room Dec 18 - Dec 19

Paradisus Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Service One Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Service One Bedroom Suite Swim up

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Service One Bedroom Master Suite Swim up

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Suite Swim Up

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive ratings based on 56 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Everyone (29) Couples (7) Family (4)
1 out of 5
I will NEVER stay at another Paradisus property. i don't understand how this resort has so many positive reviews. I did not find the staff to be friendly or accommodating at all. It was a project to arrange dinner reservations at a decent hour, and the restaurants were never packed. My overall conclusion is that they are unstaffed and unable to roll out the carpet for their guests. The water was dirty, not the Cancun crystal blue water I was hoping for. I WILL NEVER BE BACK!!!!

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 1, 2019 by Concierge La Perla

We are verry sorry about your unhapiness details. We will working on those, to make sure everithing in our resort will be perfect.

5 out of 5
I loved everything! The property, the staff...everything!

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 15, 2019 by Concierge La Perla

Thank you for your feedback. We hope having you with us in a shortly time, again!

2 out of 5

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 1, 2019 by Concierge La Perla

Dear Guest, We are very sorry to not cover your expectations, we would have liked your feedback in order to improve our services. Kindest regards,

5 out of 5

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 31, 2019 by Concierge La Perla

Dear guest,We hope you had a wonderful time with us. Looking forward to welcome you again any time soon. Kindest regards,

4 out of 5

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Concierge La Perla

Dear Gues, We hope you had wonderful time with us. Looking fordward to welcome you again in the future. Kind regards

5 out of 5
Paradisus La Perla is a great All-Incl hotel/resort. Connected to Esmerelda so hotel guests can share amenities and restaurants. Stayed adult only and it certainly was. Staff very helpful and welcoming. Food was great and particularly happy with how staff accomodated and were careful with some food allergies in our group. Wished there was a little more tondo in evenings, however it wasn't a zero. No bars before 11am was a bit odd, including no mimosas with the morning cup of joe. Would recommend and will likely stay here again. Very close but not in Playa Del Carmen. $25 and 15 minutes for a taxi (a van upto 7 people) Car cheaper.

Posted by , from Ft Worth on Aug 28, 2019

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Comment from Hotel Management

Aug 29, 2019 by Concierge La Perla

Dear Stephen, We appreciate your detail review and feedback from your previous stay with us. We hope you had a wonderful time with us, looking forward to welcome you again any time soon. Kindest regards,

3 out of 5
The resort is very nice, the rooms are very nice and clean all the time, most of the restaurants are good, some of them outside, the first time in a resort that the french restaurant is an outside restaurant. The entertainment was terrible, almost not existing. The resort is an adults only resort, but the children from the next door-Esmeralda were allowed in, and after certain hour they did not supposed to get to adults only, but nobody from the resort was checking and they were coming even at 10pm. People were complaing, but the resort did not do anything. Also, there is only one theater and it is at the family side-Esmeralda, so we had to go there. Because of it the quality of the shows was very poor, the room there got dirty and noisy in the show time. Another thing is that at the coffee shop we had to pay. It used to be free, now it is $1.50/coffee. The beach full os seaweed- too bad full of it.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Concierge La Perla

Dear guest, We appreciate your feedback. Your comments will pass to our management in order to improve our opportunity areas. Looking forward to welcome you again in the future. Kindest Regards

5 out of 5
This resort is beautiful, we love all the nature incorporated throughout the resort. My only complain is that there were not enough activities scheduled throughout the day, if there were it was difficult to know what was happening as we did not see any communication about it. Also, not a lot of areas to get drinks besides the pool area but once that closes we only saw a small bar open

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 22, 2019 by Concierge La Perla

Dear guest, We appreciate your feedback. We hope you had a wonderful time with us. We will work to improve our activities. Looking forward to welcome you again any time soon. Kindest regards,

5 out of 5
Very specious room, clean and modern. The whole place was a beautiful experience. I like the instructor who did the aquatic class his name was Angelo. A very happy person with a unique personality. He was Amazing. Another person who help us a lot with booking to the restaurants, and guide us through the hotel was Alfonso. The lady who clean our room was amazing her name is Dalila Vazquez . Overall my husband and I had a beautiful experience. The people there were very friendly and I’m fascinating with the Riviera Maya . We planning to come back next year with my parents.

Posted by on Aug 17, 2019

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3 out of 5
Upon arrival reception area was very beautiful and we were greeted only by the nice young lady at the counter. We were given our bracelets and told we could go and eat if we wished while waiting for our room to be ready. No one else approached us as to the amenities at the hotel. Maybe it was because of our early arrival. Beautifully decorated and very welcoming, room was very nice. Room service was excellent. Pool and the service at the pool was awesome. Buffet for breakfast and dinner were exceptional with all different types of choices. Bar area outside the hadad restaurant needs ceiling fans while trying to enjoy the cocktail hours listening to the music. Having to making reservations in order to eat at a restaurant was a little annoying considering that the restaurants were never at high capacity during our stay After being told that the meeting with the staff concerning the time share would only take 60 minutes, 2 1/2 hours later we said, no thank you. The last person who met with us acted very perturbed with us and took it upon himself to write the reason to us declining as “NO MONEY” in caps and got up and walked out of the meeting area, very rudely! Smoking areas were not designated, as walking thru areas you would turn the corners and be faced with guests smoking. We understand that it is very difficult to please everyone, we really did find find this hotel as one of the best that we have stayed.

Posted by , from Dallas on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by Concierge La Perla

Dear guest, We appreciate your detail feedback. We will share your comments and concerns with our management in order to improve our opportunity areas. Looking forward to welcome you again and provide you a truly Paradisus Experience in the future. Kindest regards.

About the Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive

Location 5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • All available beverages included
  • Motorized water sports not included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Onsite live performances included
  • Room service not included
  • All land activities, and recreational facilities and equipment included

Property Features

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is served daily. You'll find a business center on site. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 394 guestrooms or units
  • 3 levels
  • 5 buildings
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (53 km / 32.9 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive offers 394 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Egyptian cotton linens
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards not accepted
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradisus Perla All Adult All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult All Inclusive
  • Paradisus Playa Carmen Perla All Adult/All Inclusive
  • Paradisus Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adult/All
  • Paradisus Perla Adult/All
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adults /All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Special Inclusions

Book a stay in a "Royal Service" suite and receive access to an elegant lounge for private check-in and check-out; private swimming pool, including bar; private beach, in the exclusive Royal Service area, with concierge service; water ritual at the YHI Spa; personalized pillow menu; personalized nightly turndown service; special in-room aromatherapy menu (additional charges apply); exclusive Royal Service fitness center; and Nespresso machine in the room.


Must book a "Royal Service One Bedroom Master Suite", "Royal Service One Bedroom Master Suite Swim up", "Royal Service One Bedroom Suite", "Royal Service One Bedroom Suite Swim up", "Royal Service Paradisus Junior Suite", "Royal Service Paradisus Junior Suite Partial Ocean view", or "Royal Service Paradisus Junior Suite Swim Up" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.