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4.5 out of 5

"Enjoyed the location and the staff were very friendly and responsive. Was disappointed that my friend and I had to share a bed as our reservations st ... " More

By a verified traveler on Tue 24 Mar 2015

Hotel Description

4.5-star beachfront property near Playa del Carmen Main Beach

Beachside getaway

With a stay at this Playacar property, you'll be close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Also nearby are Mamitas Beach Club and Quinta Avenida.

All-inclusive

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 201 guestrooms also offer free WiFi and free minibar items. Other amenities include iPod docks, 24-hour room service, and LED TVs with satellite channels.

Deluxe Room, Partial Ocean View - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$483* Per night/room Jan 22 - Jan 23

Governador Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Resort View - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Concierge Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Walk Out Suites - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Playacar Palace All Inclusive ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Playacar Palace All Inclusive

Everyone (2)
5 out of 5

Posted by on Feb 17, 2019

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Comment from Hotel Management

Apr 3, 2019 by Playacar Palace

We would like to thank you for sharing your comments with us; here at Playacar Palace, we have a commitment to provide quality service beyond our guests’ expectations. Your feedback definitely strengthens our philosophy of seeking the highest level of service excellence. Best regards

4 out of 5

Close to the beach

Pros: The staff were very friendly, the food was good, there was plenty of beach to enjoy.
Cons: One morning very early when staff were outside our room speaking loudly, I had to ask them to quiet down so I could get back to sleep.
Location: Xcaret was an excellent park to visit with many cultural and ecological things to enjoy. Xel-ha also was very relaxing and fun!
Enjoyed the location and the staff were very friendly and responsive. Was disappointed that my friend and I had to share a bed as our reservations stated 2 double beds. Some of the entertainment was excellent, others were okay. Liked the all inclusive aspect of our stay and the variety of options for food choices and restaurant venues.

Posted by , from Wisconsin on Mar 24, 2015

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5 out of 5

What an amazing place!

We thoroughly enjoyed ourselves at this luxury hotel.  The facilities and staff were amazing.  We will definitely be going back!

Posted by , from Kentucky on May 29, 2013

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5 out of 5

Honeymoon suite

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I had my wedding at this resort 10/27/12 and everything went great. We were upgraded to the honeymoon suite free of charge from the concierge room. The staff was very friendly and helpful, rooms were clean and all faced the ocean. The beach was beautiful and eventhough the resort was next to the pier where the ferry for Cozumel leaves the beach wasn't too busy. The only down side is the entrance of the resort doesn't look that impressive but everything else was.

Posted by on Nov 2, 2012

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4 out of 5

We felt really comfortable here.

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy
We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

Posted by , from USA on Feb 14, 2012

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4 out of 5

Staff were so kind.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel "zone". The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.

Posted by , from Chicago, IL, USA on Dec 13, 2011

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3 out of 5

The Good & the Ugly

This was our 5th stay at a palace resort since 2007 and the 1st at this particular resort. We have enjoyed each and every stay at Palace resorts. Playacar Palace is a small resort with a great location next to the ferry pier and PlayaDelCarmen's 5th avenue attractions. The resort is wonderful. The gym and spa is a 5-minute shuttle ride or a 20 minute walk away. We also visited the Cozumel, Aventura Spa, and Xpu-Ha Palace resorts which are nearby. You can use their spa facilities, eat at the resturants, and hang out at the pools. That is the 'Good", now here is the 'Ugly" The best way to ruin a great Palace vacation is to attend the sales presentation. I have been to 5 and they range from tolerable to horrible, this trip it was horrible. I am already a Palace Premier member and have already upgraded once, yet I don't understand why they would pressure an already established member so heavily to upgrade further. My advice is that if you really want the free spa treatments or attraction tickets and you have a strong stomach then go for it. Otherwise stay away. Also after we fullfilled our obligation to attend, we got the free Xcaret tickets, then later found out we had to pay $*.00 for them. I had to talk to 3 people to convince them to uphold their end of the agreement. When they agreed to correct the matter, I thought all was well. We are now fighting an unauthorized $* creditcard charge.

Posted by on Apr 20, 2010

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5 out of 5

Best Vacation we've ever had

My husband and I went to the Playacar Palace for our 8 year anniversary in July 2009. It was incredible, everything about our trip was amazing, We got there, checked in with a nice drink, they wouldn't let us lift a finger from then on. Our room was beautiful, the view spectacular and the resort was gorgeous. We went to the spa a few times and played golf, and both were the best we have ever been to. The restaurants are wonderful, and I still crave the food at times. We made amazing friends while we were there and they knew our names by the second morning. On our anniversary, they even helped my husband plan something special to surprise me. I was overjoyed, and it was very romantic. I highly recommend planning a trip here, you will not be disappointed, and like my husband and me, you'll hate to leave. We are planning another trip here for our 10 year anniversary, and I can't wait.

Posted by on Jan 29, 2010

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5 out of 5

What a Special Experience!

Amazing customer service and attention to small details. We felt like royalty. Upon arrival after the Cancun airport experience and long drive to the hotel, we were presented with cool, damp wash cloths to wipe away the grime and a refreshing tropical drink while we were checking in. The oceanview rooms are practically in the ocean. The view from the balcony is spectacular. Rooms were of elegant modern decor and immaculate. Food in the restaurants was exceptional. Guest Services was very helpful in arranging offsite activities (snorkeling excursions, Xcaret, day at Sian-Kaan). We couldn't have had a better time. We can't wait to go again.

Posted by on Jan 27, 2010

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5 out of 5

Best vacation ever!

This was the best vacation my husband and I have ever had! Playa del Carmen is a low-key, smaller town that offers a large market place and plenty of activities. The hotel was gorgeous, the staff was extremely friendly and called us by name, and there were plenty of activities to keep us busy for our week stay. We also brought my parents along and they want to go back again! It was a lovely hotel, perfect setting, and we will go back again!

Posted by on Jun 14, 2009

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included

Property Features

Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a steam room. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Full breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (58.1 km / 36.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Playacar Palace All Inclusive offers 201 air-conditioned accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Playacar Palace All Inclusive has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed

Hotel Names

  • All Inclusive Playacar Palace
  • Palace Playacar
  • Playacar All Inclusive
  • Playacar Palace
  • Playacar Palace All Inclusive
  • Playacar Palace Hotel Playa Del Carmen
  • Playacar Palace Mexico
  • Playacar Palace Resort
  • Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace Playa del Carmen
  • Playacar Palace All Inclusive All-inclusive property
  • car Inclusive inclusive prope
  • Playacar Inclusive Inclusive
  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, 2 keepsake bathrobes, specialty petit fours, 1 beach bag, breakfast in bed (upon request), guaranteed turndown service, and late check-out to 6 PM (subject to request and availability).


Must book a minimum 3-night stay to receive benefits. Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.