Riu Palace Riviera Maya All Inclusive, Playa del Carmen: 2020 Room Prices & Reviews | Travelocity

Skip to main content

Beginning of main content

Sign in to your account

Password

Forgot password?

Need an account?

Playa del Carmen •1 Room

Playa del Carmen • 1 Room

Book online or call 1-855-214-3079 Phone Number

Travelocity.com
Hotels
Mexico
Quintana Roo
Playa del Carmen Hotels
Riu Palace Riviera Maya All Inclusive, Playa del Carmen, current page

Check-in

Check-out

See More Photos

4.5 out of 5

Wonderful!

See all 172 Travelocity Reviews

"The place is the best place I ever been.and the people are friendly. " More

By a verified traveler on Fri 21 Feb 2020

Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachfront retreat

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and families will appreciate the convenience store.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 460 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Balconies, 24-hour room service, and minibars are also available.

Junior Suite Superior (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (B2C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite US

Bed Count 1 King Bed Maximum Occupancy 3 Max

Jr Suite Superior US

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Europe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite US

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior Latam

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior Europe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Latam

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior suite -Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

See all rooms (14)

Riu Palace Riviera Maya All Inclusive ratings based on 172 Verified Reviews

Review Summary

4.5 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Riviera Maya All Inclusive

5 out of 5

The place is the best place I ever been.and the people are friendly.

Posted by April on Feb 21, 2020

Was this review helpful to you?

5 out of 5

Staff were very accommodating , everything was very clean, food was very good

Posted by a verified traveler on Feb 12, 2020

Was this review helpful to you?

4 out of 5

Almost every part of our stay was a huge success. The only things I would ask to make our experience perfect would be for non-smoking areas, and some cabanas on the beach. We regularly found ourselves trying to hold our breath until a smoker finished. A designated area for non-smokers would help. And we couldn't spend the days sitting on the beach because we tried to avoid direct sunlight. Our habit is to get comfortable on a lounge, and spend the day.

Posted by a verified traveler on Feb 1, 2020

Was this review helpful to you?

2 out of 5

Our reservation was supposed to be at the Riu Palace Mexico. At check in Riu Palace Mexico informed us they did not have one of our rooms. Half our party, including my 76 year old aunt, was moved to Riu Palace Riviera Maya 1/2 a mile down the beach. Our family was forced to take taxis back and forth between the hotels in order to spend time together. The hotel offered no apologies or discounts for their error. They claimed that's the way we booked our stay even though we had a print out of the reservation showing the correct hotel. The grounds and amenities were as expected.

Posted by a verified traveler on Jan 2, 2020

Was this review helpful to you?

5 out of 5

The staff was incredible!!!!! Kind, helpful, thoughtful, attentive. The hotel was beautiful and the location was amazing. We arrived before official check in and they allowed us full access to the hotel amenities while keeping watch of our luggage until we could check in 4 hours later. And we had to check out of our room at noon but our shuttle didn’t come until2:15. Again they allowed us full access to the property while holding onto our luggage until 2:15.

Posted by Chris on Dec 28, 2019

Was this review helpful to you?

3 out of 5

Staff was very nice they went out of their way to make up for the decay of hotel

Posted by a verified traveler on Jul 22, 2019

Was this review helpful to you?

5 out of 5

Posted by a verified traveler on May 26, 2019

Was this review helpful to you?

4 out of 5

The property facilities were gorgeous and my room spacious. The all-inclusive restaurants were generous and tasty, if not quite spectacular. In many ways, it was a great place. But there were a number of minor issues: room keys failed to work--twice--upon check in, the most convenient power outlet was so loose as to barely hold plugs, a wake-up call I requested never came. None of the these were disasters, but the front desk staff was not warm, apologetic or particularly responsive in addressing them. So my ability to "relax at a resort" was somewhat hampered.

Posted by SethSaith, from Skokie, IL on Apr 12, 2019

Was this review helpful to you?

5 out of 5

Posted by a verified traveler on Apr 9, 2019

Was this review helpful to you?

4 out of 5

Great food even for vegetarians. Staff were all very kind and helpful.

Posted by a verified traveler on Apr 8, 2019

Was this review helpful to you?

About the Riu Palace Riviera Maya All Inclusive

Location Avenida Xaman-ha, Mza 9 and 10, L1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances

Not included

Golf green fees
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Snorkeling excursions
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities

Kayaking included
Access to onsite clubs included
Windsurfing included
Taxes included
24-hour room service
Buffet and à la carte dining
Fitness facilities included
Water fitness classes/lessons included
Volleyball included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Aerobics classes/lessons included
Onsite entertainment and activities included
Gratuities included
All food and beverages included
Minibar (all beverages included)
In-room liquor dispensers
Meals and drinks at companion properties included
All non-motorized water sports included
Onsite live performances included
Snorkeling included

Property Features

Riu Palace Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Riu Palace Riviera Maya All Inclusive. Free self parking is available. A complete renovation of Riu Palace Riviera Maya All Inclusive was completed in December 2019. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Family Friendly Amenities

Outdoor pool
Children's pool
Free WiFi
Grocery/convenience store
Snack bar/deli
Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (58.5 km / 36.4 mi)
Parking: Free self parking

Room Amenities

Riu Palace Riviera Maya All Inclusive offers 460 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Private balcony
Sitting area
Minibar
In-room dining (24 hours)
Flat-screen television
Satellite channels
Coffee maker
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.

Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Snorkeling on site
Playground on site
Bicycle rentals nearby
Golfing nearby
Sailing on site
Scuba diving on site
Beach volleyball on site
Golf lessons available nearby
Kayaking on site
Windsurfing on site

Spa Services

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Reflexology
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

Wheelchair accessible path of travel
Accessible bathroom
In-room accessibility

Hotel Policies

Check-in

Check-in time ends at 11 PM
Check-in time starts at 3 PM
Minimum check-in age is: 18

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are not available.

Pets

Pets and service animals are not allowed at Riu Palace Riviera Maya All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No rollaway/extra beds available
Debit cards not accepted
No pets or service animals allowed

Hotel Names

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property

You should know

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Add your property