"This resort is a must visit. The hospitality is top notch, the food is incredible, the views are stunning and it is all around perfect. We were lookin ... " More
Beachside getaway
Your stay at this Playacar hotel places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 miles (5 km).
All-inclusive
This all-inclusive hotel features a full-service spa, 2 outdoor tennis courts, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and free perks like full breakfast and valet parking.
Free WiFi, LCD TVs
The 200 guestrooms offer free WiFi, furnished balconies or patios, and 24-hour room service. LCD TVs, minibars, and premium bedding are also available.
Sep 11, 2021 by Deputy Manager
Dear guests, Thank you for taking the time to share with us your point of view about our resort and your recent visit to our property. We are truly sorry to hear that your experience was not up to your expectations, and that some situations; although they were addressed and explained, caused a negative perception of our services. Thank you for your visit, hope we can have the opportunity to see you in the future and have the chance to change your perception of our hotel, staff, and services. Warm Regards, Mariano Casasús Deputy Manager
May 22, 2021 by Deputy Manager
Dear guests, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are very happy to know we were able to exceed your expectations and have enjoyed all that our resort has to offer. We hope to see you back very soon! Kind Regards, Mariano Casasús Deputy Manager
Nov 20, 2019 by Community Manager
Dear Mrs. Christy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
Dec 2, 2019 by Community Manager
Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!
May 3, 2019 by Community Manager
Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
Nov 12, 2018 by Community Manager
Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
Feb 22, 2018 by Community Manager
Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
Jan 8, 2018 by Community Manager
Dear Sheri, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!
Jul 20, 2017 by Community Manager
Dear Valued guest, We truly appreciate the time you have taken to share with us your impression about your stay at Royal Hideaway Playacar. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us. At Royal Hideaway we are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence. We hope you allow us to make your next stay an unforgettable one. All best wishes,
Jul 19, 2017 by Community Manager
Dear valued guest, We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Hideaway Playacar All Inclusive - Adults only offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A health club, a spa tub, and a sauna are also featured at the luxury Royal Hideaway Playacar All Inclusive - Adults only. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking , Free valet parking
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers and slippers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Royal Hideaway Playacar All Inclusive - Adults only has a restaurant on site.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Retreat has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Royal Hideaway Playacar All Inclusive - Adults only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.