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Royal Hideaway Playacar All Inclusive - Adults only

4.5-star property
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 1-855-201-7819
3.9 out of 5
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See all 24 travelocity Reviews

"Magnificent professional and sufficiently kept up. Noise from adjacent properties was enticing but unaccessable. Restaurants were unesasarrily strict ... " More

By a verified traveler on Mon 21 Nov 2022

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Hotel Description

4.5-star beachfront hotel near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar Zona Hotelera hotel places you within 3 miles (5 km) of Playa del Carmen Main Beach and Mamitas Beach. Also, Piste Cyclable sur Paseo Xaman-Ha is within half a mile (1 km) and Xaman Ha Aviary is within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor tennis courts are all featured at this all-inclusive hotel. Relax with beach cabanas and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like full breakfast and valet parking.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$253* Per night/room Jun 11 - Jun 12

Luxury Room (Sunrise)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Royal View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Relax Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Hideaway Playacar All Inclusive - Adults only ratings based on 24 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Hideaway Playacar All Inclusive - Adults only

Everyone (12) Couples (9) Family (2)
2 out of 5
The food options are limited. When we arrived our first night the buffet had been shut down, and our dinner reservation wasnt until 930 pm. Our only option for food was room service. They had no snack bar, no restaurant would take us before our reservation time. When we arrived for our reservations (every night) the table was never ready. Wed wait 10-30 mins for our table, and since our reservations were all between 9-930 pm ( only ones available) we felt rushed when staff wanted to close. The resort is definitely for an older crowd. Limited activities, and music. The beach was very nice though. All in all, for the price, I wouldn't recommend, or go back.

Posted by on Feb 25, 2023

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Comment from Hotel Management

Feb 27, 2023 by Community Manager

Dear Meghan,We sincerely appreciate the time you have taken to share your feedback following your visit to our Royal Hideaway Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Community Manager

1 out of 5
Property was ok. Service at restaurants was poor and food selection was limited. Needed a reservation for all restaurants.

Posted by , from DELAWARE on Jan 5, 2023

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Comment from Hotel Management

Jan 6, 2023 by Community Manager

Dear James,We sincerely appreciate the time you have taken to share your comments following your visit to our Royal Hideaway Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We also regret that our restaurants did not meet your expectations, mainly because the quality and diversity of our culinary offerings is one of our strengths. We take your comments about our cuisine very seriously, because we want our gastronomy to remain a very special pleasure for our guests.We regret that reservations for our restaurants have been an inconvenience and have overshadowed your vacation. Our service is personalized, that is why we have the reservation system, so that our guests can enjoy each of our restaurants and our delicious cuisine. We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Community Manager

1 out of 5

Posted by on Dec 25, 2022

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Comment from Hotel Management

Mar 7, 2023 by Community Manager

Dear Mary, We thank you for your comment about your vacation at our Royal Hideaway Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Community Manager

5 out of 5
Magnificent professional and sufficiently kept up. Noise from adjacent properties was enticing but unaccessable. Restaurants were unesasarrily strict with policies about requiring reservations when slow or accommodating when group not complete at reservation time.

Posted by on Nov 21, 2022

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5 out of 5

Posted by , from ARLINGTON on Oct 24, 2022

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5 out of 5

Posted by on Oct 21, 2022

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2 out of 5
Rooms were hot and smelt like mold. After complaining we were told it’s fine to them. Only 2 bars are open. The pool bar requires you to put on a mask before they will serve you (which okay, I understand COVID, but realistically to get out the the pool soaking wet, to get you mask, to walk to the bar, to then take off you mask to get in the pool again, over and over again because there wasn’t enough staff to serve you, kind of irritating). Also, make sure men bring PANTS, we brought dress shorts for dinner, not pants, only one restaurant will serve you with no pants. It’s hot, in Mexico, dress shorts should be allowed.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Sep 11, 2021 by Deputy Manager

Dear guests, Thank you for taking the time to share with us your point of view about our resort and your recent visit to our property. We are truly sorry to hear that your experience was not up to your expectations, and that some situations; although they were addressed and explained, caused a negative perception of our services. Thank you for your visit, hope we can have the opportunity to see you in the future and have the chance to change your perception of our hotel, staff, and services. Warm Regards, Mariano Casasús Deputy Manager

5 out of 5
This resort is a must visit. The hospitality is top notch, the food is incredible, the views are stunning and it is all around perfect. We were looking for a relaxing vacation and we got it. They made the Covid testing so easy that it not even a minor inconvenience. I HIGHLY recommend this resort.

Posted by on May 20, 2021

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Comment from Hotel Management

May 22, 2021 by Deputy Manager

Dear guests, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are very happy to know we were able to exceed your expectations and have enjoyed all that our resort has to offer. We hope to see you back very soon! Kind Regards, Mariano Casasús Deputy Manager

5 out of 5
We just got back from our five night stay at the Royal Hideaway and it was amazing! I was skeptical reading all the great reviews; sometimes you can't always trust them. And there were so many of them! But it was everything and more. I almost don't want to write another great review and keep this secret to myself. The staff are amazing and so accommodating. From the bellman, Manuel, to our concierge Luis, to all the restaurant staff! There are too many names to mention, but the pool staff, Luis and Javier were excellent! They remembered what we drank every day and worked their butts off to bring you non-stop drinks while you relax by the pool or on the beach. The food was also very good! I don't think we ever had a bad meal or anything we didn't like. We made all of our reservations before we got there and this bit of advice was the best advice we got. We were able to get all the restaurants we wanted at the times we preferred. Our concierge Luis and The Grill's manager Hector did amazing setting up a romantic dinner for us on the beach for our anniversary even with a chance of thunderstorms coming in. The hotel and grounds itself are so beautiful and clean. There was very little seaweed and the small amount that was there was cleaned up every morning by the staff. Our room was perfect! We were upgraded to a room overlooking one of the relaxation pools. I just can't say enough about our stay and how perfect it was! We will definitely be back.

Posted by , from Denver on Oct 10, 2019

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Comment from Hotel Management

Nov 20, 2019 by Community Manager

Dear Mrs. Christy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

5 out of 5
The service at The Royal Hideaway is unmatched!!!!

Posted by on Sep 8, 2019

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Comment from Hotel Management

Dec 2, 2019 by Community Manager

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

About the Royal Hideaway Playacar All Inclusive - Adults only

Location Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/body boarding

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/bodyboarding included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Royal Hideaway Playacar All Inclusive - Adults only, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like sailing and kayaking. Free breakfast is served daily. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers an outdoor pool, outdoor tennis courts, and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 200 guestrooms or units
  • 6 dining venues
  • 3 bars or lounges
  • Built in 1998
  • Full breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers and slippers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Telephone
  • Desk
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Ventanas - This restaurant specializes in Spanish cuisine.

Spices - This diner specializes in Mexican cuisine. Open daily.

Palazzo - This diner specializes in Italian cuisine. Open daily.

Azia Avant Thai - This diner specializes in Thai cuisine. Open daily.

The Grill - Onsite diner. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Royal Hideaway Playacar All Inclusive - Adults only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The restaurants at this property enforce a formal dress code.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.9 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hideaway Playacar
  • Playacar Hideaway
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive - Adults only Hotel
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway All Inclusive Adults All-inclusive property
  • Royal Hideaway Playacar All Inclusive
  • Royal Hideaway Playacar Resort All Inclusive Adults only

You should know

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.