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4.7 out of 5

"Beautiful, comfortable and superb food. I wish there was more lighting around the grounds but everything was wonderful " More

By a verified traveler on Sat 01 Oct 2016

Hotel Description

5-star beachfront property near El Manglar Golf Course

Beachside getaway

Stay at this Playa del Carmen property and you'll be within 2 miles (3 km) of Maroma Beach and 6 miles (10 km) of El Manglar Golf Course. Also within 9 miles (15 km) are El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Relax beachside with sun loungers and cool off with a drink at the beach bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.

Free WiFi, balconies

The 412 guestrooms feature thoughtful touches like free minibar items and bathrobes, while sitting areas and coffee/tea makers offer the conveniences of home. LED TVs come with cable channels, and other amenities include free WiFi and furnished balconies.

Junior Suite Deal of the Day

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$472* Per night/room Dec 16 - Dec 17

Junior Suite Tropical View Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Swimout Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Secrets Maroma Beach Riviera Cancun All Inclusive ratings based on 81 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Secrets Maroma Beach Riviera Cancun All Inclusive

Everyone (2) Couples (1) Family (1)
5 out of 5
The staff was excellent, very friendly. .Evening dining choices were limited with no buffet offered at night

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 27, 2019 by Social Media

Dear Anonymous. We are very happy to learn that you are very satisfied with our service. Thank you for sharing your feedback through this mean. Your comments are truly valued for us, as this allow us to improve our service levels and products. Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We hope that these details do not prevent you from returning with us, your home. We look forward to welcoming you again in the near future. Sincerely, Social Media Secrets Maroma Beach Riviera Cancun

5 out of 5
Service was exceptional. Didn’t have one bad meal.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Social Media

Dear Anonymous We appreciate you for taking the time to share your nice comments about the exceptional service and food with us. It’s truly rewarding to know that your recent stay at Secrets Maroma Beach Riviera Cancun was great. We look forward to having you back in your home on the Mexican Caribbean. Best regards, Iliana Pérez Social Media Coordinator Secrets Maroma Beach Riviera Cancun

5 out of 5
I loved everything about the property; however, I wish the beaches were as pretty as what was posted in the pics on the website.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 7, 2019 by Social Media

Dear Travelocity, It is a real pleasure to find this review of your most recent stay at Secrets Maroma Beach Riviera Cancun. We are pleased to know that you are satisfied with our service. Currently, Mexico and parts of the Caribbean are experiencing higher than normal amounts of seaweed. This seaweed, called sargassum, floats free and provides a natural and essential habitat for many species of fish including endangered species. During spikes like the one we're experiencing now; ocean currents naturally bring this seaweed to our shores where our resort staff works diligently from the early morning hours each day to remove what washes up to keep our beautiful beaches clean and accessible for guests to enjoy. Our staff is working as quickly as possible to remove this extra seaweed as the ocean delivers it to us. How quickly the seaweed returns throughout the day is unfortunately up to mother nature. We highly appreciate your gracious comments here and have shared it with the rest of our team. We hope to receive you soon, in this, your mexican paradise. Best regards, Iliana Pérez Social Media Coordinator Secrets Maroma Beach Riviera Cancun

5 out of 5

Great experience

Beautiful, comfortable and superb food. I wish there was more lighting around the grounds but everything was wonderful

Posted by , from dallas tx on Oct 1, 2016

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Comment from Hotel Management

Oct 3, 2016 by Alfredo Montaño

Thank you for your contribution to our resort Kristen. We are very happy to note you had a great stay experience and that you enjoyed all the perks we take pride offering our guests. We are looking forward to welcome you back again in a future ocassion.

3 out of 5

Hotel not the diamond its the beach

Pros: Close restaurants
I would not recommend this hotel ,food was so so,and I could have done without the mouse in my room along with the gnats.

Posted by , from Brooklyn, NY, USA on Mar 21, 2013

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5 out of 5

LOVED IT!

Pros: Free breakfast, entertainment
Cons: internet availability
We loved everything about this place. Delish food. Great entertainment. Amazing beach. Would go back in a heart beat.

Posted by on Nov 2, 2012

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5 out of 5

This resort is AMAZING!!!

Secrets Maroma Beach was recommended to us by our travel agent. She has stayed there numberous times and so we trusted her with our honeymoon destination. So glad we did because this resort had it all! The room (ocean view) was gorgeous and the staff went above and beyond to make sure our stay was perfect. Almost too perfect because we really had a hard time saying goodbye especially to the entertainment staff! They were so much fun the entire time we were there and for those who aren't familar they work 15+ hours per day and 6 days a week to provide endless amounts of games and entertainment for the guests. We played darts, beach volleyball, soccer and more... there were dancing and spanish lessons too! At night they were in charge of providing the entertainment and just about every show was awesome! I definitely recommend this resort to anyone traveling to Mexico!

Posted by , from Chicago, IL, USA on Oct 22, 2012

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5 out of 5

Home away from home.

Pros: food service drinks
Everything was great! The staff, food, drinks, rooms, pools, and ocean with crystal clear water. Everything was inclusive. A wonderful vacation experience.

Posted by , from Pittsburgh, PA, USA on Oct 3, 2012

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5 out of 5

Awesome Resort

Pros: Free breakfast, Quiet
Just got back from a six night stay in Secrets Maroma Beach Resort. First let me say that our overall experience was this is a great resort. The staff at the resort, especially Anali, our waitress on the beach, and Nancy our building concierge are amazing. We had a swim out room and found it worth the extra money to us. It offered a near private pool. The rooms are very nice. The housekeeping staff keeps your room in perfect condition. The food was very good and the drinks are top shelf alcohol. One suggestion is I (the male) did not take enough dress type pants. I found that I wore long pants for dinner at the restaurants. We paid $44.00 for round trip taxi to playa del carma to visit 5th ave and we found it a waste of money. Stay here you wont be disappointed.

Posted by , from Tennessee on Sep 14, 2012

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1 out of 5

Not worth the Money$$

Pros: Free breakfast, Close restaurants, Free Internet
Be very cautious about booking this hotel if you’re looking for a relaxing getaway. We booked this hotel thinking it would be better than Secrets Capri but it was not. We felt people were trying to sell us something constantly (shops are lined up along the walkway on the resort). They try to sell you time shares so beware, and every time we went to dinner someone was trying to shove an expensive bottle of wine down our throats. We booked a King bed and received two very small beds instead. Not my idea of a relaxing all inclusive vacation. I would never stay here again.

Posted by , from Texas on Jul 25, 2012

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About the Secrets Maroma Beach Riviera Cancun All Inclusive

Location Carretera Federal 307 Chetumal-Cancún, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Tennis lessons not included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included

Property Features

Secrets Maroma Beach Riviera Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Secrets Maroma Beach Riviera Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 412 guestrooms or units
  • 4 levels
  • 7 dining venues
  • 3 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (40.7 km / 25.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Maroma Beach Riviera Cancun All Inclusive offers 412 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Secrets Maroma Beach Riviera Cancun All Inclusive has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Secrets Spa by Pevonia has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Cash or credit card deposit required
  • Minimum guest age is 18
  • Debit cards
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Secrets Maroma Beach Riviera Cancun
  • Cancun Secrets Maroma Beach Riviera
  • Maroma Beach All Inclusive
  • Maroma Beach Secrets
  • Secrets Beach Riviera Cancun All Inclusive
  • Secrets Cancun Maroma Beach
  • Secrets Maroma Beach
  • Secrets Maroma Beach All Inclusive
  • Secrets Maroma Beach Riviera Cancun
  • Secrets Maroma Beach Riviera Cancun All Inclusive
  • Secrets oma Riviera Cancun In

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.