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Secrets Maroma Beach Riviera Cancun

5-star property
Carretera Federal 307 Chetumal-Cancún, Playa del Carmen, QROO 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 55 Travelocity Reviews

"The property is lovely. The beach is beautiful and the food is good for all inclusive. But beware of the upsell. This is not a cheap resort and they s ... " More

By a verified traveler on Sun 09 Feb 2020

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Hotel Description

5-star beachfront resort near Maroma Beach

Beachside getaway

Within a 5-minute walk of this Playa del Carmen resort, you'll find Maroma Beach and El Manglar Golf Course. Also within 9 miles (15 km) are El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya.

Luxury amenities

This luxury resort features a private beach, a full-service spa, and a nightclub. Relax beachside with sun loungers and cool off with a drink at the beach bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.

Free WiFi, balconies

The 412 guestrooms feature free WiFi, LED TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include furnished balconies, sitting areas, and premium bedding.

Preferred Club Junior Suite Swimout Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Deal of the Day

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Partial Ocean View 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Preferred Club Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Maroma Beach Riviera Cancun ratings based on 55 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Maroma Beach Riviera Cancun

Everyone (2) Couples (3) Family (2)
4 out of 5
The property is lovely. The beach is beautiful and the food is good for all inclusive. But beware of the upsell. This is not a cheap resort and they spend a great deal of time up selling you. We hadn’t made it past the lobby and got a high pressure pitch to attend a time share meeting. The Super Bowl watch party had tables available from 200-340$ and at one point an employee was following us and trying desperately to get us to come to the sales table. They also have tables for dinner that are immediately available if you buy a bottle of wine - if you didn’t the. wait was 45 min. We may return, the staff is very helpful and the beach is beautiful-but the upsell did make the week less relaxing.

Posted by , from Chicago on Feb 9, 2020

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Comment from Hotel Management

Feb 10, 2020 by Social Media

Dear guest, Thank you for choosing our resort as your host on your recent gateway to our destination, as it was a pleasure having you and appreciate that you have taken the time to share your experience. We truly regret hearing that you felt pressured by our staff to make extra purchases.We encourage our guests to provide us with their feedback in regards to our services during their stay in order for us to offer the best memories and experiences with us and therefore once again appreciate your kind remarks and be certain that your comments will not be overlooked. Please accept our sincerest apologies for the inconveniences you experienced and please know it was never our intention to disappoint you in any sense. I am very glad to inform you that I have shared your kind feedback to our Food & Beverage Manager in order to take action immediately. We sincerely hope we can have the honor of being your hosts in a not too distant future. Best regards

2 out of 5
There may be a security issue at this hotel. Someone who claimed to be a member of the staff entered the room without prior notice or using the doorbell. Upon seeing me in the room, he quickly left. When I discussed this with the hotel manager, she had apologized and offered a room upgrade, provided I sign a form. When I read the form, it was a waiver of any liability by the hotel or future claim. The hotel never got back to us as to if it was merely an accident by a staff member or if there was a security issue- this after promising to investigate and review security cameras Otherwise, the beach and grounds were very nice, but the unfortunate incident made it difficult to relax and enjoy the weekend

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 14, 2020 by Social Media

Dear guest, Thank you for sharing your feedback about your recent stay at Secrets Maroma Beach Riviera Cancun. There seems to have been a number of deficiencies encountered in your experience at our resort, which are very atypical and not reflective of our brand; as your stay was marred by irregular circumstances, we truly apologize for it. We are sorry that due to the incident, you could not enjoy your weekend. It only remains to say that our staff followed the security protocols once you made your report. We can only renew our apologies and assure you that we have briefed the team at great length of your comments and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. Once again we want to thank you for taking the time to share your feedback and we hope that despite the incident, you decide to give us a second chance to show you the service for which our hotel is known. Sincerely,

5 out of 5
The best all inclusive hotel I have been to. Excellent choice!

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 27, 2019 by Social Media

Dear Guest, Thank you for choosing Secrets Maroma Beach Riviera Cancún. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of your opinion regarding our grounds and facilities. Hope we have the opportunity to welcome you again in the near future. Warm regards,

5 out of 5
The staff was excellent, very friendly. .Evening dining choices were limited with no buffet offered at night

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 27, 2019 by Social Media

Dear Anonymous. We are very happy to learn that you are very satisfied with our service. Thank you for sharing your feedback through this mean. Your comments are truly valued for us, as this allow us to improve our service levels and products. Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We hope that these details do not prevent you from returning with us, your home. We look forward to welcoming you again in the near future. Sincerely, Social Media Secrets Maroma Beach Riviera Cancun

5 out of 5
Service was exceptional. Didn’t have one bad meal.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Social Media

Dear Anonymous We appreciate you for taking the time to share your nice comments about the exceptional service and food with us. It’s truly rewarding to know that your recent stay at Secrets Maroma Beach Riviera Cancun was great. We look forward to having you back in your home on the Mexican Caribbean. Best regards, Iliana Pérez Social Media Coordinator Secrets Maroma Beach Riviera Cancun

5 out of 5
I loved everything about the property; however, I wish the beaches were as pretty as what was posted in the pics on the website.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 7, 2019 by Social Media

Dear Travelocity, It is a real pleasure to find this review of your most recent stay at Secrets Maroma Beach Riviera Cancun. We are pleased to know that you are satisfied with our service. Currently, Mexico and parts of the Caribbean are experiencing higher than normal amounts of seaweed. This seaweed, called sargassum, floats free and provides a natural and essential habitat for many species of fish including endangered species. During spikes like the one we're experiencing now; ocean currents naturally bring this seaweed to our shores where our resort staff works diligently from the early morning hours each day to remove what washes up to keep our beautiful beaches clean and accessible for guests to enjoy. Our staff is working as quickly as possible to remove this extra seaweed as the ocean delivers it to us. How quickly the seaweed returns throughout the day is unfortunately up to mother nature. We highly appreciate your gracious comments here and have shared it with the rest of our team. We hope to receive you soon, in this, your mexican paradise. Best regards, Iliana Pérez Social Media Coordinator Secrets Maroma Beach Riviera Cancun

5 out of 5

Great experience

Beautiful, comfortable and superb food. I wish there was more lighting around the grounds but everything was wonderful

Posted by , from dallas tx on Oct 1, 2016

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Comment from Hotel Management

Oct 3, 2016 by Alfredo Montaño

Thank you for your contribution to our resort Kristen. We are very happy to note you had a great stay experience and that you enjoyed all the perks we take pride offering our guests. We are looking forward to welcome you back again in a future ocassion.

3 out of 5

Hotel not the diamond its the beach

Pros: Close restaurants
I would not recommend this hotel ,food was so so,and I could have done without the mouse in my room along with the gnats.

Posted by , from Brooklyn, NY, USA on Mar 21, 2013

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5 out of 5

LOVED IT!

Pros: Free breakfast, entertainment
Cons: internet availability
We loved everything about this place. Delish food. Great entertainment. Amazing beach. Would go back in a heart beat.

Posted by on Nov 2, 2012

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5 out of 5

This resort is AMAZING!!!

Secrets Maroma Beach was recommended to us by our travel agent. She has stayed there numberous times and so we trusted her with our honeymoon destination. So glad we did because this resort had it all! The room (ocean view) was gorgeous and the staff went above and beyond to make sure our stay was perfect. Almost too perfect because we really had a hard time saying goodbye especially to the entertainment staff! They were so much fun the entire time we were there and for those who aren't familar they work 15+ hours per day and 6 days a week to provide endless amounts of games and entertainment for the guests. We played darts, beach volleyball, soccer and more... there were dancing and spanish lessons too! At night they were in charge of providing the entertainment and just about every show was awesome! I definitely recommend this resort to anyone traveling to Mexico!

Posted by , from Chicago, IL, USA on Oct 22, 2012

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About the Secrets Maroma Beach Riviera Cancun

Location Carretera Federal 307 Chetumal-Cancún, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Secrets Maroma Beach Riviera Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Tennis lessons not included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included

Property Features

Some rates at Secrets Maroma Beach Riviera Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets Maroma Beach Riviera Cancun you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This luxury resort also offers an outdoor tennis court, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 412 guestrooms or units
  • 4 levels
  • 7 dining venues
  • 3 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (42.6 km / 26.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Maroma Beach Riviera Cancun offers 412 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and bathrobes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • LED television
  • Cable channels
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Secrets Maroma Beach Riviera Cancun has 7 restaurants on site.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Secrets Spa by Pevonia has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The Breakfast Plan Junior Suite Tropical View Double, Breakfast Plan Junior Suite Tropical View King, Breakfast Plan Junior Suite Partial Ocean View King, and Breakfast Plan Junior Suite Partial Ocean View Double include breakfast only. It is not applicable for room service breakfast. All other meals and drinks at extra cost.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Secrets Maroma Beach Riviera Cancun
  • Cancun Secrets Maroma Beach Riviera
  • Maroma Beach All Inclusive
  • Maroma Beach Secrets
  • Secrets Beach Riviera Cancun All Inclusive
  • Secrets Cancun Maroma Beach
  • Secrets Maroma Beach
  • Secrets Maroma Beach All Inclusive
  • Secrets Maroma Beach Riviera Cancun
  • Secrets Maroma Beach Riviera Cancun All Inclusive
  • Secrets oma Riviera Cancun In
  • Secrets Maroma Riviera Cancun
  • Secrets Maroma Beach Riviera Cancun Resort
  • Secrets Maroma Beach Riviera Cancun All Inclusive
  • Secrets Maroma Beach Riviera Cancun Playa del Carmen
  • Secrets Maroma Beach Riviera Cancun Optional All Inclusive
  • Secrets Maroma Beach Riviera Cancun Resort Playa del Carmen

You should know

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.