"The set up of facility was nice. Always options for pools, beach and food. Different vibes… if you wanted party, it’s there. If you wanted quiet, it’s ... " More
Within 3 miles (5 km) of this Playa del Carmen aparthotel, you'll find Gran Coyote Golf and Punta Esmeralda Beach. Also, El Camaleon Mayakoba Golf Course is within 3 miles (5 km) and Quinta Avenida is within 6 miles (10 km).
This all-inclusive aparthotel features a full-service spa, a nightclub, and 10 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 7 outdoor pools and perks like free WiFi.
Comfy beds, LCD TVs
Boasting comforts such as pillowtop beds and premium bedding, the 662 apartments offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include furnished balconies or patios, iPod docks, and LCD TVs with cable channels.
Mar 31, 2023 by Management
Dear Daniel G, Thank you for your excellent review following your recent stay with us. We truly value your comments and feedback regarding our services.It is great to know every detail that has exceeded your expectations. We look forward to your next visit.
Nov 2, 2022 by Customer Care Coordinator
Dear Daniel, please accept our sincere apologies for the areas where we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect. We shared your feedback with our Directors. Our number one priority is to make all guests feel at home with excellent service. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.Cordially, Management teamThe Fives Beach Hotel and Residences
Sep 26, 2022 by Customer Care Coordinator
Dear Manuel, We appreciate the time taken for your kind evaluation. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had an overall great stay. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
Aug 1, 2022 by Customer Care Coordinator
Dear Jacqueline, We appreciate the time taken for your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
Jun 10, 2022 by Customer Care Coordinator
Dear Robert, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
The Fives Beach Hotel & Residences - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with umbrellas, sun loungers, and beach club on site (surcharge). At The Fives Beach Hotel & Residences - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen aparthotel.
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
The Fives Beach Hotel & Residences - All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.
AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.
7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.