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4.3 out of 5

"Cleaniness.new.freindly staff. Sansitizer everywhere but not mandated ro use.Sometimes noisy at nite. Late lunch hr. Not everything inclusive. Tv remo ... " More

By a verified traveler on Mon 31 Jan 2022

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Hotel Description

4.5-star adults-only hotel near Quinta Avenida

City center retreat

At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the gym, poolside bar, and laundry facilities.

Deluxe Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$118* Per night/room Jun 28 - Jun 29

Deluxe Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive ratings based on 17 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Everyone (10) Couples (4) Family (3)
4 out of 5
Cleaniness.new.freindly staff. Sansitizer everywhere but not mandated ro use.Sometimes noisy at nite. Late lunch hr. Not everything inclusive. Tv remote not working .may be no cable. Beef taco too spicy. Breaffast sandwich bot covered. Tong used by everyone .

Posted by , from Bayside on Jan 31, 2022

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Comment from Hotel Management

Feb 1, 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are glad to know that you enjoyed the facilities, the cleanliness and the friendliness of our staff. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by , from cape coral on Dec 31, 2021

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4 out of 5
# Adults only # Abilty to visit other 2 sister resorts # Friendly staff

Posted by on Oct 31, 2021

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Comment from Hotel Management

Nov 1, 2021 by Lizeth Arratia/ Hospitality Manager

Dear guest, We would like to thank you for choosing our hotel to spend your vacations and for sharing your review. We are delighted to know you enjoyed our hotel as well as the access to our sister properties. We look forward to welcoming you back soon. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
This property is absolutely beautiful i wish we could have stayed here longer the location is within walking distance of everything you need or want we will definitely be returning for a longer stay

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 24, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 as your vacation destination and for sharing your review. We are glad to know you had a great time in our facilities and that you would like to return. We look forward to welcoming you back. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
This place is a Keeper!! Their restaurants staff make you feel like family, and their level of service is off-the-scale excellent and attentive. Gay-friendly! After our first experience there (we've been to PDC many times before), we are coming back to The Reef 28. Their staff, menu and rooftop only are worth return visits. (Their room cleaning staff cleaned well, but had to be reminded too frequently to come make up our room).

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 12, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 as your vacation destination and for the time you have taken in sharing your review. We are glad to know you enjoyed so much your stay that you would definitely come back. Thank you for recommending us and we all look forward to seeing you. Kind regards, Lizeth Arratia Hospitality Manager

3 out of 5
i loved my suite. it was beautiful.

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 1, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 to spendyour vacations and for sharing your review. We are glad to know you love your suite and we hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your positive score. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on Apr 28, 2020

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5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 12, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. It would be our pleasure to welcome you back to The Reef 28 if you wish to visit us again. Kind regards,

5 out of 5
Property is great location between the beach and outside restaurants.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 20, 2019 by Micaela Castilla - Brand Executive

Dear Sean, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

About the The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Location 1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720

All-inclusive Details

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities not included
  • Fitness facilities included
  • All meals included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included

Property Features

Some rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Sitting area
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite bar. Open daily.

Roof 28 - Onsite rooftop bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site

Spa Services

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.