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"The restaurant view was amazing The furniture was outdated and bed was uncomfortable. " More

By a verified traveler on Sun 02 Feb 2020

Hotel Description

3.5-star beachfront property near Playa del Carmen Main Beach

On the beach

Within a 10-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

LED TVs, refrigerators

Along with furnished balconies or patios, the 196 guestrooms offer refrigerators and LED TVs. Other amenities include free bottled water, ceiling fans, and hair dryers.

Superior Package

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$170* Per night/room Feb 29 - Mar 1

Premium Package

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Package with Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Package with pool view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reef Coco Beach - Optional All Inclusive ratings based on 60 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Reef Coco Beach - Optional All Inclusive

Everyone (16) Couples (5) Family (8)
4 out of 5
The restaurant view was amazing The furniture was outdated and bed was uncomfortable.

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 6, 2020 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that 90 rooms had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind regards,

5 out of 5
Staff and food were excellent .At first had wrong rooms by next day they were correct.ervin the manager was more then accommodating.just a nice place to vacation

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 6, 2020 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write your comments regarding your stay at our resort.   We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We can ensure you that all of your comments will be taken in great consideration and we certainly hope to have the opportunity to serve you once again in the near future. Kind regards,

2 out of 5

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 12, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for writing this review about your stay with us. We are saddened to know that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. We would like to know which inconvenince took place during your stay so that we can follow up internally. Kind regards,

5 out of 5
Place was in a good location; 15 mins away from Xcaret which is a must. Not necessarily a beach front hotel. Food was good, drinks too. Pool was big and not crowded

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 21, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Indeed, our wonderful position nearby the 5th Avenue allows you to reach the heart of Playa del Carmen in a few minutes. Moreover, our hotel is still situated in a quiet area as we aim to provide recreational holidays in combination with mobility. We are pleased to know that you enjoyed our delicious food and beverages. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We would be happy to welcome you here again in the near future. Kind regards,

4 out of 5

Posted by on Sep 27, 2019

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Comment from Hotel Management

Oct 17, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to know that you enjoyed your stay in our hotel. Once again thank you for sharing your experiences and we hope to welcome you back to our hotel. Kind regards,

2 out of 5
The staff wereextremely rude and the food was awful. I am having issues getting money refunded that they owe me. It was an awful resort and i would not recommend it to anyone.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 5, 2019 by Micaela Castilla - Brand Executive

Dear guest, First and foremost thank you very much for choosing our hotel and for sharing your opinion about our service. We are disheartened to hear that your vacation at our hotel was not what you expected. We pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that is why we deeply regret we have missed our mark in your case. Please accept our heartfelt apologies for any dissatisfaction you may have experienced during your recent stay. We are saddened to learn about the impression you had regarding the service we provide. We will consider your comment very carefully, as we always pride ourselves on our high level of service and hospitality. Where an issue is identified we strive to learn from it to keep improving as keep working relentlessly to maintain our high standards in quality and service. Regarding the food, we have already sent your comments to our Executive Chef. We can assure you that he will take them into consideration. We make every effort to please all our guests’ individual tastes by offering a wide choice of food at our three restaurants. However, your opinion will be an important source of information for us in order to improve our variety of dishes. Please allow us to once again express our sincerest apologies to you and do hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future. Kind regards,

5 out of 5
La pasamos increible nuestras vacaciones fueron hermosas

Posted by on Aug 30, 2019

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2 out of 5
We didn't find anything unique about the property. The hotel lobby was extremely hot. They need to keep it air conditioned. They are in need of more staff at the restaurants. The service was terrible at the sit down/table service restaurants.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. We would like to ask you kindly to excuse any inconveniences that may have arisen. Our goal is to provide all our guests with an exceptional, courteous service and we are saddened to hear that we were not able to provide you the attention you deserve. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future. Kind regards,

2 out of 5
I was not impressed with the hotel only with their staff. The beach smelled awful, too much seaweed which i know is not there fault but not disclosed either in package. Food was only ok, wifi not included had to pay extra and you can pay to go to other sister hotels but the other hotel reef 28 was awful. Playa Car was very nice and staff was very inviting. Before booking with Coco Reef do the research about the location not happy with location. Also too many kids next time we will choose adult only hotel

Posted by on Jul 28, 2019

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Comment from Hotel Management

Aug 8, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. Unfortunately indeed the bad smell is due to the seaweed situation we are facing here at the Riviera Maya. All hotels on the coast are suffering this nature problem and every day all hotels and government are trying to find the best way possible to fight this. There are days that the beaches are clean and the water crystal clear and there are days that all seaweed is being processed on the beach. We clean daily but sometimes the seaweed smell is so strong from all over it is impossible to avoid it. We are all aware of that and we regret that this beautiful destination is suffering this situation. But honestly you would have encountered this situation at any hotel in the area. Regarding your comment about the packages that we offer we would like to mention that we have two different packages: Standard and Premium. It is very important for us to offer two different packages as our guests have different needs. Please note that the Premium package includes wifi, access to all our bars, restaurants and access to our sister property The Reef Coco Beach. Regarding the location of the hotel we would like to mention that we are located only four blocks away from 5th Avenue. We are very sorry to know that you did not like our location. We would be grateful if you give us the opportunity to change your perception from our Resort. Thank you again for your review and for visiting us. Kind regards,

1 out of 5
This was the first time my husband and I come to Playa del Carmen. We are very upset with the turn out of this hotel. To begin there was a terrible odor the first few days. The employees said it was the sargasso or seaweed. I’m not sure if all the other hotels smell this way, as I repeat this was our first time here. It’s nothing like the pictures that are on Travelocity.com or their website. The minute we walked into the hotel we were greeted with bad attitudes by the front staff. They aren’t very friendly, and really need to smile a little more. We walked in the room and were shocked because they look like a Motel 6 (or worse) with old furniture and the AC made a lot of noise as if there were an insect in the room. The false advertisement upsets me, they need to update their pictures and STOP ripping people off. DO NOT stay at this hotel. You are better off spending a little more of your money for a good experience. Don’t save those few extra dollars by staying at this hotel. As for the food the breakfast was good but lunch and dinner were just ok. For what we paid we feel it should have been better, especially since you are in Mexico. We will take this as a lesson learned.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 27, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret Unfortunately indeed the bad smell is due to the seaweed situation we are facing here at the Riviera Maya. All hotels on the coast are suffering this nature problem and every day all hotels and government are trying to find the best way possible to fight this. There are days that the beaches are clean and the water crystal clear and there are days that all seaweed is being processed on the beach. We clean daily but sometimes the seaweed smell is so strong from all over it is impossible to avoid it. We are all aware of that and we regret that this beautiful destination is suffering this situation. But honestly you would have encountered this situation at any hotel in the area. The comment about our staff is worrying us a bit since we strive to give the guest a friendly and enjoyable stay with staff that gives you a great feeling during your vacation. In general we hear lots of nice comments about our staff but if you have a different experience we definitely regret that someone made you feel uncomfortable. Our rooms are being remodeled and you might have been in one of the rooms that is not entirely ready. The rooms are still decorated a bit old Caribbean style but this is changing soon. 50% of the hotel is ready already. We wish you would have told us your inconveniences during your stay and our people would have taken care of you right away. It is not always easy to please everyone and we are definitely not pretending to be a 5 star luxury property, we offer a great balance between the price and quality. And we want you to feel the same about that. I hope we can change your mind and invite you back with us for some days, on our invitation, and enjoy the hotel as it should. Kind regards,

About the The Reef Coco Beach - Optional All Inclusive

Location Región 6, Calle Flamingo Lt 1 Mz 7, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

The Reef Coco Beach - Optional All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach - Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 8759 sq ft of conference space
  • 814 sq m of conference space
  • Built in 2003
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (55.3 km / 34.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Reef Coco Beach - Optional All Inclusive offers 196 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • LED television
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

The Reef Coco Beach - Optional All Inclusive has 4 restaurants on site.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Fitness classes on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

Ya'ax Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 300 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 300 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coco Reef Beach
  • Coco Reef Beach Resort
  • Reef Coco Beach
  • Reef Coco Beach All Inclusive
  • Reef Coco Beach Playa del Carmen
  • Reef Coco Beach Resort
  • Reef Coco Beach Resort All Inclusive
  • Reef Coco Beach Resort All Inclusive Playa del Carmen
  • The Reef Coco Beach Resort All Inclusive
  • Reef Coco Beach All Inclusive Playa del Carmen
  • Reef Coco Resort Inclusive
  • The Reef Coco Beach Resort All Inclusive
  • The Reef Coco Beach Optional All Inclusive
  • The Reef Coco Beach - Optional All Inclusive Playa del Carmen
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.