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The Reef Coco Beach & Spa- Optional All Inclusive

3.5-star property
Región 6, Calle Flamingo Lt 1 Mz 7, Playa del Carmen, QROO 1-855-201-7819
3.6 out of 5
Good!
See all 24 travelocity Reviews

"Hotel appears to be old and has not been renovated in a long time. Also the staff was not very friendly. Not in the restaurants neither on the bar. " More

By a verified traveler on Sun 14 Jan 2024

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Hotel Description

3.5-star beachfront resort near Playa del Carmen Maritime Terminal

On the beach

Within a 10-minute walk of this Luis Donaldo Colosio resort, you'll find Mamitas Beach and Playa del Carmen Main Beach. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 2 miles (3 km).

Full-service spa, sauna

This resort features a full-service spa, a marina, and 5 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Superior Package

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$186* Per night/room May 6 - May 7

Premium Package

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Package with Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Package with pool view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reef Coco Beach Resort & Spa- Optional All Inclusive ratings based on 24 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Everyone (8) Couples (5) Family (10)
3 out of 5
Hotel appears to be old and has not been renovated in a long time. Also the staff was not very friendly. Not in the restaurants neither on the bar.

Posted by on Jan 14, 2024

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Comment from Hotel Management

Jan 16, 2024 by Lizeth Arratia /Hospitality Manager

Dear guest,Thank you for sharing your feedback following your recent stay with us. We appreciate your honesty and value the opportunity to address the concerns you raised.We are sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.We offer our sincere apologies for any perceived lack of friendliness from our staff in both the restaurants and the bar. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority. We will address this with our team to ensure that all guests receive the warm and friendly service they deserve.If your travels bring you back to Playa del Carmen, we hope you will consider giving us another opportunity to exceed your expectations.Warm regards,Lizeth ArratiaHospitality Manager

3 out of 5
I love the fact the staff was really nice and trying their best to understand our needs even though they didn't know much English.They were very accomodating and very pleasant and inviting....Unfortunately, I didn't like there wasnt enough food selections to choose from, nor was there alot of activites to do on the resort.

Posted by , from PHILA on Jul 5, 2023

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Comment from Hotel Management

Jul 6, 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,We would like to thank you for your preference and for sharing your review.We are glad to know you appreciated the attention provided by our staff and thank you for your valuable comments, we will consider them with the intention to improve our food selection and offer more pleasant experiences to all our guests.It will be a pleasure to host you again, hopefully soon.Kind regards,Lizeth ArratiaHospitality Manager

4 out of 5

Posted by on Apr 13, 2023

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Comment from Hotel Management

May 3, 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations.It is great to know that you enjoyed your stay.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

4 out of 5

Posted by on Sep 29, 2022

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5 out of 5
Beautiful place. The staff was awesome.

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 7, 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are delighted to know you enjoyed our facilities and the friendliness of our staff. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on Sep 6, 2021

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4 out of 5

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 21, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your score. We hope to keep welcoming you in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
The entertainment staff was amazing. They new all our kids and even the adults and what days we were staying. They were genuine and warm. Almost all wait staff were wonderful. The bartenders were the least friendly. Excellent value resort. Small and family friendly.

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 2, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, On behalf of the entire team of The Reef Coco Beach, I would like to thank you for your preference and for sharing your review. It is great to read you had an excellent time enjoying the service of most of our staff. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
I had a terrific time there and was sad to go home.I would have liked to stay longer. I thought the food was great, great variety, service was great, and your workers devoted to doing great jobs.

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 24, 2020 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

5 out of 5
The reef provides a barrier to the ocean waves most of the time. Could actually swim in the Caribbean Ocean. The Buffet Restaurant is absolutely spectacular, with various foods and always fresh salad fixings.

Posted by on Mar 5, 2020

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Comment from Hotel Management

Mar 13, 2020 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

About the The Reef Coco Beach & Spa- Optional All Inclusive

Location Región 6, Calle Flamingo Lt 1 Mz 7, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Buffet-style meals included
  • A la carte dining included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 8762 sq ft of conference space
  • 814 sq m of conference space
  • Built in 2003
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with safes and hair dryers. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony (furnished)
  • LED television
  • Cable channels
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Samurai - premium only - This fine-dining restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required.

Rosinella - This fine-dining restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Miramar - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sabor Latino - This fine-dining restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Snack Bar - Onsite bar. Open daily.

Nearby Activities

An outdoor tennis court, a marina, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coco Reef Beach
  • Coco Reef Beach Resort
  • Reef Coco Beach
  • Reef Coco Beach All Inclusive
  • Reef Coco Beach Playa del Carmen
  • Reef Coco Beach Resort
  • Reef Coco Beach Resort All Inclusive
  • Reef Coco Beach Resort All Inclusive Playa del Carmen
  • The Reef Coco Beach Resort All Inclusive
  • Reef Coco Beach All Inclusive Playa del Carmen
  • Reef Coco Resort Inclusive
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.