On the beach
Your stay at this Playacar resort places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 miles (3 km).
Full-service spa, outdoor pool
This resort features a full-service spa, a marina, and 3 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
Free WiFi, balconies
The 198 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include refrigerators, free bottled water, and ceiling fans.
Feb 6, 2020 by Micaela Castilla - Brand Executive
Dear guest, We would like to thank you for taking the time to write your comments regarding your stay at our resort. We are saddened to learn about the impression you had regarding the service we provide. We will consider your comment very carefully, as we always pride ourselves on our high level of service and hospitality. Where an issue is identified we strive to learn from it to keep improving as keep working relentlessly to maintain our high standards in quality and service. The situation mentioned in no way reflects our standards and rest assured we will consider this situation with the Management in order to avoid any further inconveniences. We are saddened to read that you do not intend to return to our resort but we truly hope we may prove you in the future our commitment to exceptional customer service and satisfaction. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind regards,
Dec 13, 2019 by Micaela Castilla - Brand Executive
Dear guest, Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. We would like to mention that we are concerned to read that you were unhappy with the service you were provided with. It is our goal to satisfy our guest needs. We make all our efforts to make our guests feel welcome and valued during their stay. However, this time we were not able to meet your expectations and we will consider your comment to assure to please our future guests with our high standards in quality and service. We would be grateful if you give us the opportunity to change your perception from our Resort. Thank you again for your review and for visiting us. Kind regards,
Oct 30, 2019 by The Reef Playacar
Thank you for taking some of your valuable time, post your review and sharing your feedback and experience regarding your stay with us.
Nov 6, 2019 by Pamela Burguete
We are very sorry that your stay has not been pleasant, and each of the points that you have mentioned has been shared with the corresponding departments so that incidents such as yours do not arise again and we can continue to improve our service.
Jun 3, 2019 by Micaela Castilla - Brand Executive
Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. We are sorry to know that you did not enjoy your stay in our hotel and we would like to apologize for any inconvenience that might have taken place. We would really appreciate if you gave us the opportunity to welcome you back in our hotel. Kind regards,
Apr 2, 2019 by Micaela Castilla - Brand Executive
Dear guest, It is an enormous pleasure to know that you liked the hotel and that you got to enjoy your vacations. Thank you for visiting us and we hope to see you soon again. Kind regards,
Feb 13, 2019 by Micaela Castilla - Brand Executive
Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. It would be a pleasure to welcome you again at The Reef Playacar. Kind regards,
May 30, 2018 by Micaela Castilla - Brand Executive
Dear Brian, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them. Thank you for highlighting our variety of food. Our executive Chef and Restaurant Manager will be delighted to hear that you enjoyed our delicious food. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,
Jul 19, 2017 by Micaela Castilla - Brand Executive
Dear Gloria, We appreciate your comments about your recent stay in our hotel. We apologize for all the inconveniences you had in you room, we wish you had told us before you check-out, in order to give you a proper solution. It is a pleasure to know that you enjoyed the spa treatments. We would be pleased to welcome you and your daughter back at The Reef Playacar. Kind regards,
We're sorry, properties in this area are unavailable for the dates you selected.
All-inclusive room rates at The Reef Playacar Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Some rates at The Reef Playacar Resort & Spa - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reef Playacar Resort & Spa - Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Reef Playacar Resort & Spa - Optional All Inclusive offers 198 accommodations with safes and complimentary bottled water. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
The Reef Playacar Resort & Spa - Optional All Inclusive has 3 restaurants on site.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Spa at The Reef has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
"This property offers health screenings for COVID-19 on site. Antigen screening is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person.Guests should contact the front desk upon arrival to schedule departure health screenings."
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.