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"Staff was great, Engrid helped me help to feel welcome she was nice and informative. The room was clean and the maid service was very good. I'd use Tu ... " More

By a verified traveler on Wed 13 Dec 2017

Hotel Description

3.5-star resort near Quinta Avenida

City center stay

At this Downtown resort, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach Club and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free resort includes 2 restaurants, an outdoor pool, and a spa tub. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and a beach shuttle. There's a fitness center on site, and concierge services and wedding services are also offered.

Free WiFi, LCD TVs

The 145 guestrooms have LCD TVs with cable channels and offer free WiFi and rainfall showerheads. Ceiling fans, safes, and showers are also available.

Basic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$26* Per night/room Jul 6 - Jul 7

Deluxe 2 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Tukan Hotel & Beach Club ratings based on 12 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tukan Hotel & Beach Club

Everyone (1)
4 out of 5

Great place to stay

Staff was great, Engrid helped me help to feel welcome she was nice and informative. The room was clean and the maid service was very good. I'd use Tukan again when I come back.

Posted by , from Glendale, Ca. on Dec 13, 2017

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2 out of 5

misleading but nice

the hotel was clean and nice, but misleading in its description. I wanted a beach front room, and booked it accordingly. When we got to the hotel, I discovered we were a block away from the beach!

Posted by on Jun 11, 2013

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5 out of 5

Staff was really nice and helpful

It was awesome !!! It looks so natural with all that vegetation and the location was perfect, I will go back!!!

Posted by , from Texas on Apr 12, 2013

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1 out of 5

staff made me feel unwelcome and the rooms were totally dumpy!!!

Pros: Close restaurants
Cons: Noisy
The room was a dump bordering on being seedy. The air conditioning kept breaking and no one would fix it. The beds were like rocks. The staff (with exception of the maids) couldnt help us with anything and acted like we were crazy to make a request. They didnt give us wake up calls or provide anything necessary such as fresh towels. They even charged us to use the room safe! I would NEVER recommend this hotel to anyone. p.s. it was always noisy until about 4 in the morning! It was sweltering hot with our broken air conditioning.

Posted by , from Bay Area, CA on Mar 19, 2012

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4 out of 5

Great place for a vacation

Pros: Close restaurants, Free Internet, Quiet
Nice location on the main walking tourist area. Room was very nice and comfortable

Posted by , from Columbus, OH on Apr 13, 2011

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4 out of 5

Offers great views of 5th ave & accessibility to everything in Playa

Pros: Close restaurants, balconies over 5th
This is the 2nd time we've stayed here. We requested the same room because it has a balcony overlooking 5th Avenue. The beds are comfy, the rooms are clean, & the staff is very helpful. This is a great value for the money -- especially if you get a good package deal. The beach is within walking distance. I'd recommend paying the $5 per day for the breakfast buffet. It's not a typical continental buffet.

Posted by , from Cincinnati, OH on Apr 12, 2011

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1 out of 5

Good Location and that IS IT!! Never Again!!

This place was the worst! Bad service from staff, food was horrible and the same everyday, bedding wasn't changed from the last people who stayed in the room and when we put all the bedding on the floor to have it replaced with clean stuff it was picked up and put back on, no phone to contact the people you came with, no t.v. remotes, the air conditioning is worthless and hotel security promotes solicitation for tranny prostitutes to hit on your man. The location is okay but more for the older or family oriented individual who loves to shop Playa Del Carmens high prices. A lot of stuff I am able to purchase at home for a lot cheaper. Cancun is a better stay for the same or less price of this vacation.

Posted by on Apr 24, 2010

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1 out of 5

SOOOOOO DISSAPPOINTING - IT'S A REAL "SCAM"....

NO SERVICE, NO FRIDGE, NO TV, NO PHONE - unbelievable dissappointing. NEVER AGAIN

Posted by on Jan 9, 2010

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5 out of 5

fabulous bargain

Best travel deal I have ever had, and I have been to Mexico probably 20 times. Desk staff was so helpful. Pool was small, but nestled in a beautiful jungle-like setting. Rooms so clean, quiet at night. Perfect location to see all the town's action--just walk out the door and turn left or right. Great food bargains abound all over this town, from super cheap to ritzy. Main beach in town was nice and clean, with such calm waters.

Posted by on Sep 29, 2009

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4 out of 5

beautiful

I loved staying here because it was right in the heart of playa del carmen and we got to really experience Mexico.

Posted by on Jan 14, 2009

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Property Features

Tukan Hotel & Beach Club offers its guests an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at Tukan Hotel & Beach Club. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis. This 3.5-star Playa del Carmen resort is smoke free.

  • 145 guestrooms or units
  • 4 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby , Offsite parking reservations required

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Tukan Hotel & Beach Club offers 145 air-conditioned accommodations with safes and ceiling fans. 40-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads. This Playa del Carmen resort provides complimentary wireless Internet access. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8 AM to 11 AM.

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Kool Beach Club - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Legends Sport Bar - This sports bar serves light fare only. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surf lessons - nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • No elevator (single level property)
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 170 and MXN 200 for adults, MXN 75 and MXN 100 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tukan
  • Hotel Tukan & Beach Club
  • Hotel Tukan & Beach Club Playa del Carmen
  • Tukan
  • Tukan Hotel Beach Club
  • Tukan Beach Club Playa del Carmen
  • Tukan Beach Hotel
  • Tukan Hotel
  • El Tukan Hotel Playa Del Carmen
  • Hotel Tukan Beach Club Playa del Carmen
  • Tukan Beach Club
  • Tukan Hotel Beach Club Playa del Carmen
  • Hotel Tukan Beach Club
  • Tukan & Club Playa Del Carmen
  • Tukan Hotel & Beach Club Resort
  • Tukan Hotel & Beach Club Playa del Carmen
  • Tukan Hotel & Beach Club Resort Playa del Carmen

You should know

  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.