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5.0 out of 5

"Private beautiful villa great outdoor shower awesome , small but cozy pool., hammock a huge plus comfy outdoor bed and table n two chairs Amazing inc ... " More

By a verified traveler on Fri 25 Sep 2020

Hotel Description

5-star beachfront resort near Mamitas Beach Club

On the beach

You'll find Punta Esmeralda Beach and Quinta Avenida within 3 miles (5 km) of this Playa del Carmen resort. El Camaleon Mayakoba Golf Course and Playa 88 are also within 3 miles (5 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Enjoy the health club and perks like free WiFi.

Free Internet, plunge pools

Boasting private plunge pools, the 41 guestrooms also offer free WiFi and furnished patios. Flat-screen TVs come with satellite channels, and other amenities include free wired Internet and sitting areas.

Luxury Villa, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$699* Per night/room Mar 14 - Mar 15

Two Level Villa, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Viceroy Villa with Private Pool and Deck

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Royal Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Viceroy Riviera Maya ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Viceroy Riviera Maya

Couples (1)
5 out of 5
Private beautiful villa great outdoor shower awesome , small but cozy pool., hammock a huge plus comfy outdoor bed and table n two chairs Amazing included breakfast. Note very secluded area shops and other hotels etc are far away. A great adult retreat. Spa experience incredible worth every penny. Only minor disappointment dinner selection on most days. No rice n beans on days we were there. Be aware if staying more than 5 days better off doing all inclusive. Food prices are very high. Average dinner with one cocktail for two over 160.00 a hamburger with fries for two 75.00 average. All in all very pleased with stay.

Posted by , from New York on Sep 25, 2020

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Comment from Hotel Management

Sep 28, 2020 by VRM Team

Dear LDQ, Thank you for posting a wonderful review. We were very pleased to read that you enjoyed your stay with us. Thank you as well for admiring the resort with its facilities and most of all for the compliments made on the quality of food and service you experienced during your stay. I have taken the liberty to pass on these sentiments to the entire team, and they were very pleased to hear of the feedback. Thank you once again for choosing Viceroy Riviera Maya to spend a part of your holiday whilst in Playa del Carmen, and we look forward to the pleasure of welcoming you back again for a much longer stay in the near future. Pedro Lara. General Manager

5 out of 5

Travel like a star; Feel right at home.

Pros: Free Internet, Quiet, homemade soap and incense, beautiful atmosphere, private heated pool
Cons: Nothing close, expensive restaurant, poor nail service at spa
Last month, my husband and I had the pleasure of celebrating our tenth anniversary with five nights at The Tides. We have traveled all over the world and have never seen or experienced a place like this. The Tides has a magical atmosphere that feels dreamy, serene, and extremely upscale. We did not have to choose between the beach and the jungle; at The Tides we enjoyed both! The stunning entrance and common areas of the property open onto a beautiful beach dotted with personal cabanas and hammock beds. The walk to our villa on the meandering path through the jungle was a joy every time we took it! Our room was lovely, homey, and very comfortable. We loved having our own patio, hammock, heated pool and dining area. From the exquisite homemade natural soaps to the earthy copal incense, The Tides does not miss a detail and made us feel right at home. We did not experience bug problems (other than some ants the first couple of days), but we did see an impressive array of wildlife (mostly birds and geckos) around our patio area! The restaurant was gourmet and everything we had there was wonderful. We usually enjoy a more down-home and local flair when it comes to our food though, so we made trips into town often for cheaper and more varied Yucatan meals. It was nice to mix it up. That said, the kitchen was always willing to fix us something that wasn't on the menu. Ask for shrimp quesadillas- you won't be disappointed! The cocktails were excellent- I am addicted to the chayitos (mojitos made with chaya instead of mint)! The star of The Tides is its spa! The steam rooms and the spa itself are natural and comfortable, and the spa staff is friendly, helpful, and very professional. I experienced three massages while there: the couples blessing massage (not on the website), the Riviera massage, and a relaxation massage. I HIGHLY recommend the couple's blessing massage (I believe it is called Xaman-Ek), which is performed in a lovely outdoor gazebo and followed by a soak in steaming herb baths carved from tree trunks. After the blessing, you are left alone to soak in your personal tubs, and enjoy champagne and chocolate covered strawberries while basking in the glow of it all! I could have chosen this treatment every day! The price is very reasonable, and it is more than worth every penny. The only exception was the pedicure, which was very disappointing (both in execution and in atmosphere). I realize that this is not a nail place (they don't even have a manicure on the menu), but I had specifically waited to get my pedicure here after seeing it online. It was given in a small, bland room with no plants, candles, incense or windows (nor magazines, music, feet jacuzzi), and there was absolutely no foot or leg massage involved, even though the total time is 45 minutes. They only had about eight paint colors to choose from, and the paint I chose seemed old and did not go on well. I did let them know about my disappointment in the pedicure, and although they did not offer to remove it from our bill, they more than made up for it by offering my husband and I a 30-minute relaxation massage. We were satisfied, and the massages were outstanding. Still, skip the pedi and get your usual place to do it for half the price before you leave for Mexico! The service at The Tides is exceptional, and we felt very well attended to. The service personnel stay connected with each other via walkie-talkie, and we joked that every time we did anything, the nearest employee would report it to the rest of the staff so that everyone knew where we were at all times. At one point, we thought maybe they had the monkeys working for them, too. This felt a little strange, but we realized it was so that we would not be bothered with cleaning service or anything else. These folks take their jobs very seriously, and are beyond apologetic if anything goes wrong. Our concierge, Oscar, was incredibly helpful and intuitive. On several occasions he made recommendations that were exactly what we were looking for. I absolutely recommend The Tides if you are looking for something very unique. The rooms will make you feel very at home, while the front of the property (beach/pool/restaurant) will make you feel like a celebrity living la dolce vita (the good life!). But even if the good life gets to be a bit too much for you at times, the fun, eclectic town of Playa del Carmen is just a 10-15 minute drive away, and makes for a great day or night outing.

Posted by , from Austin, TX on Feb 8, 2011

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All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Airport transfers not included

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya like an outdoor pool and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury resort also offers a spa tub, a steam room, and a garden. For a fee, parking is available. This 5-star Playa del Carmen resort is smoke free.

  • 41 guestrooms or units
  • 2 dining venues
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Cancun Intl. Airport (CUN) (53.5 km / 33.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Viceroy Riviera Maya offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private Plunge Pool
  • Private patio (furnished)
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Viceroy Riviera Maya has 2 restaurants serving breakfast, lunch, and dinner.

Coral Grill and Bar - This restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are available for USD 150.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Weight limit: 20 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 15 percent of room rate

The resort fee includes:

  • Spa access
  • Health club access
  • Fitness center access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 302 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riviera Maya Viceroy
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Riviera Maya Resort Playa del Carmen
  • Viceroy Riviera Maya Resort
  • Tides Riviera Maya Resort
  • Ikal Del Mar
  • Tides Riviera Maya Hotel
  • Viceroy Riviera Maya Playa Del Carmen
  • Viceroy Riviera Maya Resort
  • Viceroy Riviera Maya Playa del Carmen
  • Viceroy Riviera Maya Resort Playa del Carmen

You should know

  • Viceroy Riviera Maya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 12 years old and younger aren't allowed at this property.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.