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"The rooms are ok, the building had bern in use for many msny year with cometic reoaurs at best. Sink is way too high. Focets and glass shower doors ha ... " More

By a verified traveler on Sun 14 Nov 2021

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Hotel Description

3.5-star beachfront property near Playacar Golf Club

On the beach

Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Playacar Golf Club. Also nearby are Xplor Theme Park and Mamitas Beach Club.

All-inclusive

This all-inclusive property features 5 restaurants, 2 outdoor pools, and 2 outdoor tennis courts. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Free WiFi, balconies

In addition to LCD TVs with cable channels, the 604 guestrooms offer free WiFi and balconies. Refrigerators, minibars, and free local calls are also available.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$176* Per night/room Dec 2 - Dec 3

Accessible Room Superior Garden View - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Ocean View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Viva Wyndham Maya - All Inclusive ratings based on 32 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Viva Wyndham Maya - All Inclusive

Everyone (10) Couples (7) Family (14)
3 out of 5
The rooms are ok, the building had bern in use for many msny year with cometic reoaurs at best. Sink is way too high. Focets and glass shower doors have soap scum on them. Evening shows blast music so loud it is impossible to sleep even with closed balcony door. Overall, dated property, that is NO filthy or dirty but just not squeaky clean

Posted by , from cohoes on Nov 14, 2021

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Comment from Hotel Management

Nov 18, 2021 by Customer Care

Dear Julia, Thank you for choosing to stay with us. We are sorry for not have been able to fulfill your expectations. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Wyndham Maya.

3 out of 5
We were there 6 years ago. It was nice yhen. They have obviously put a lot if money into it to make it even nicer. The service at the buffet and restaurant level was very good and the help is very attentive. The front of the hoise is a completely different story. They could not be more disorganized. My wife fell near the bar atvthe main pool and no one even called for a medic. We had to go to the onsite doctor and drop $200 for the visit and meds. Another $100 to rent a wheelchair from an outside company. Aurora new about my wife's situation and after I met with her about renting a wheelchair which she was not able to arrange, she called my room to tell me I could eat dinner at 6:30. Never did we talk about gettimg dinner. When i told her that we had just met 5 minutes earlier about my wife fallong down, she did not even acknowledge it or even ask how my wife was. They saw me pushing my wife around all week and not once even approached us to see how she was doing. I dont know what the laws ade in Mexico, but i would love to fet an attorney and sue fhem for not only having highly slippery floors, but also for the complete lack of human decency. I never asked them for anything but they knew what happened and i feel the onus

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 14, 2021 by Customer Care

Dear Joseph, Thank you for taking the time to write your feedback regarding your vacation at the Riviera Maya. We appreciate your good comments about our service at the Buffet and restaurants. We apologize for any inconvenience that you might have experienced during your stay. We would like to inform you that we took note of your comments. We are going to apply corrective measures where necessary in order to avoid similar problems in the future. Thank you for the opportunity to serve you at our resort. Kind regards, Customer Care Viva Wyndham Maya.

5 out of 5

Posted by on Aug 20, 2021

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1 out of 5
The only good thing were the drinks. Food was barely eatable, except the a la carta restaurants that you can only book once every 3 nights of stay. Roaches in the room 2 nights. The bathroom had mold and the door was rusty. The drawer open by itself and we couldn't access the room for more than one hour. Personnel always gave priority to americans or others and last mexicans. If I shouldn't know I should keep my spanish.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 20, 2021 by Customer Care

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay. We can assure you that all of our clients are important to us regardless of their nationality or origin. Again thank you for choosing to stay with us, Kind regards.

5 out of 5
Very clean and extremely friendly staff! I would definitely return to this resort.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 8, 2021 by Customer Care

Dear Guest, Thank you for choosing Viva Wyndham Maya as destination for your vacation. We are glad to know that you had the chance to enjoy your vacation at our resort. Your comments about the friendliness of our staff motivate us to provide an even better service to our customers. Thank you for recommending our resort and please remember that we will be pleased to welcome you back. Best regards,

5 out of 5
Just wonderful

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 22, 2021 by Customer Care

Dear Customer, It is a pleasure to receive your 5 points review. Thank you for letting us know that you had a wonderful stay at Viva Wyndham Maya. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Wyndham Maya

4 out of 5
The hotel experience is “you pay for what you get” I didn’t expect much from the 3 star hotel. The food is low quality. You have to make reservations for the higher quality restaurants other than that your options include a low quality buffet and snack bar. The staff was amazing very clean and received amazing daily cleaning services in our room. On the second night our AC was leaking and our entire room floor was wet. The hotel staff was quick to fix but then kept getting mosquitos in our room. The beach was filled with seaweed which obviously it’s out of the hotel’s control. Just Mother Nature. Overall we had a good experience in the hotel they had a nightly show that we enjoyed. We felt safe as the property is located in a area which you have to go through security.

Posted by on Jul 10, 2021

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2 out of 5
First, check in was terrible. Reception lacks customer service skills. Then they try to force you into attending a seminar for a membership. Throughout our stay staff was rude and lacking customer service skills. Only a few waiters/waitresses were polite. Buffet food was a hit or miss. Mostly not good. Alcoholic drinks were gross. The night shows were pretty good except the Saturday acrobatic one. Room was extremely humid throughout our stay. Everything felt wet; bedding, towels, and our clothes. The overall hotel location is nice. There was a ton of seaweed which made it difficult to enjoy the beach but that’s an issue throughout Cancún at the moment.

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 8, 2021 by Customer Care

Dear Customer, Thank you for giving us the opportunity to serve you. We regret not having met your expectations. Your observations will assist you in our commitment to improve every day. Thank you again for choosing us as your vacation option. Cordially, Customer Care Viva Wyndham Maya

3 out of 5
Stray cats in restaurants Long lines at check in Annoying people trying to get you to go to presentation, although the gifts were ok, if you go to presentation and don’t want to sign any agreements then you are basically ignored the rest of stay Small hard beds, small hard pillows, Small room Bothersome wake up calls for presentation Screen at stage is janky Nightly entertainment was ok Ketchup is watered down like for real Super slippery floors beware Buffet is mediocore at best Water leaking throughout hotel walls Rooms can use a little updating, has super 8 vibes NO ICE CREAM station Here for four nights and was only able to reserve 2 nights at restaurants No WIFI in rooms Seaweed sucked although I know its nature

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 23, 2021 by Customer Care

Dear Customer, Thank you for taking the time to write your feedback regarding your stay at our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at your entire disposal. Kind regards, Customer Care Viva Wyndham Maya

5 out of 5
Staff was great, Octavia had a cappuccino ready for us every morning, Margarito at the adult pool kept our drinks full and his drinks were delicious. The food was good.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 16, 2021 by Customer Care

Dear Customer, Thank you for your review regarding the Viva Wyndham Maya. It is very nice to read your good remarks about our staff, services and facilities. Also we are very happy to know that we were able to exceed your expectations. We look forward to your next stay at our resort and thank you for recommending us. Kind regards, Customer Care Viva Wyndham Maya

About the Viva Wyndham Maya - All Inclusive

Location Paseo Xaman-ha, Lote, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling
  • Golf
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Scuba lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Viva Wyndham Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Viva Wyndham Maya - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a sauna. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars or lounges
  • 18980 sq ft of conference space
  • 1763 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham Maya - All Inclusive offers 604 accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Rock climbing on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Maya - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Onsite COVID-19 testing (PCR) is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Onsite COVID-19 testing (Antigen) is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 1.4 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Viva
  • Maya Viva Wyndham
  • Viva Maya
  • Viva Maya Resort
  • Viva Maya Wyndham
  • Viva Wyndham Maya
  • Viva Wyndham Maya Playa del Carmen
  • Viva Wyndham Maya Resort All Inclusive
  • Viva Wyndham Maya Resort All Inclusive Playa del Carmen
  • Wyndham Viva Maya
  • Viva Wyndham Maya All Inclusive Playa del Carmen
  • Viva Wyndham Maya Resort
  • Viva Wyndham Maya Resort Playa del Carmen
  • Playa Del Carmen Wyndham
  • Viva Wyndham Maya Hotel Playa Del Carmen
  • Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
  • Wyndham Hotel Playa Del Carmen
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Inclusive
  • Viva Wyndham Maya
  • Viva Wyndham Maya - All Inclusive Playa del Carmen
  • Viva Wyndham Maya - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.