"A smaller resort, yet it has everything you need within proximity. It was perfect, not too crowded, even when there seemed to be more people staying t ... " More
On the beach
Your stay at this Playacar Zona Hotelera resort places you within 3 miles (5 km) of Playacar Golf Club and Mamitas Beach. Quinta Avenida and Xplor Theme Park are also within 6 miles (10 km).
This all-inclusive resort features 5 restaurants, 2 outdoor pools, and 2 outdoor tennis courts. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.
Mar 14, 2023 by Customer Care
Dear Llona,Thank you for your rating about your vacation with us. The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve.We appreciate that you have chosen us as destination for your last vacation.Kind regards,Customer CareViva Wyndham Maya
Mar 11, 2023 by Customer Care
Dear DOLORES, Thank you for your kind review of our Resort, its facilities and services. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. It would be a pleasure to welcome you back soon. Customer Care Viva Wyndham Maya
Jan 5, 2023 by Customer Care
Dear Ramya, Thank you for choosing to stay with us. We are sorry for not have been able to fulfill your expectations. We are sorry for any inconvenience that you might have experienced in regards the non-smoking areas, it has been shared with the involved departments. We remain at your disposal. Kind regards, Customer Care Viva Wyndham Maya
Oct 23, 2022 by Customer Care
Dear Eglis, Thank you for sharing your thoughts about your recent experience at the Viva Wyndham Maya Resort in Playa del Carmen. We are delighted to hear that you enjoyed your stay so much that you would return here in a heartbeat. Thank you once again for your comments and looking forward to welcoming you soon. Warm Regards, Customer Care Viva Wyndham Maya
Aug 6, 2022 by Customer Care
Dear filomena, Thank you for your positive rating on Expedia about your stay at Viva Wyndham Maya. Kind regards, Customer Care Viva Wyndham Maya
Jul 24, 2022 by Customer Care
Estimada Agustina, Valoramos mucho su reseña de 5 puntos en Expedia. Para Viva Wyndham Maya es sumamente valioso saber que nuestros huéspedes disfrutaron de una estadía agradable con nosotros. Quedamos a sus órdenes esperando poder darle de nuevo la bienvenida en Viva Wyndham Maya. Saludos cordiales, Customer Care Viva Wyndham Maya
Jul 3, 2022 by Customer Care
Dear Kristi Jo, Thank you for sharing your thoughts about your recent experience at the Viva Wyndham Maya Resort in Playa del Carmen. We are delighted to hear that you enjoyed your stay so much. The hotel itself is very open and natural and it is designed to meet all the guests’ needs. We will pass your kind words to our staff, who you highlighted from your experience. Thank you once again for your comments and hope to have the opportunity of another visit. Warm Regards, Viva Wyndham Maya
Jun 24, 2022 by Customer Care
Dear KELLE, We take our guest’s opinions very serious and therefore rest assured that your comments will be taken as valid points that will assist us in our commitment to continue improving the quality of our services for our future guest. . We can asure you that all of our clients are important to us regardless of their nationality or origin. Again thank you for choosing to stay with us. Kind regards, Customer Care Viva Wyndham Maya
Jun 11, 2022 by Customer Care
Dear Tania Maria, Thank you for giving us the opportunity to serve you during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. We will be pleased to welcome you back again. Best regards, Customer Care Viva Wyndham Maya
Jun 10, 2022 by Customer Care
Dear Kurth, The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve. We appreciate that you have chosen us as destination for your last vacation. Kind regards, Customer Care Viva Wyndham Maya
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Viva Maya by Wyndham - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Viva Maya by Wyndham - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers outdoor tennis courts, a spa tub, and a sauna. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Viva Maya by Wyndham - All Inclusive offers 604 accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Viva Café - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.
2 outdoor tennis courts and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.