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BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen

3.5-star property
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO 1-855-201-7819
2.0 out of 5
See all 2 travelocity Reviews

"I came in very late, since there were obstacles to getting my bag to my room, I would have appreciated some help. I had to insert the key to get light ... " More

By a verified traveler on Wed 28 Dec 2022

Points Of Interest

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Hotel Description

3.5-star hotel near Quinta Avenida

City center stay

Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Playa del Carmen Maritime Terminal is within half a mile (1 km) and Mamitas Beach is within 2 miles (3 km).

Free breakfast

An outdoor pool is featured at this hotel, along with free WiFi in public areas and a terrace. Enjoy the free continental breakfast each morning. A snack bar/deli, luggage storage, and concierge services are also on offer.

Business Double Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$48* Per night/room May 5 - May 6

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Quadruple Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Terrace, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen

Everyone (1) Couples (1)
1 out of 5
My wife and I checked in to BFH Hotel on Tuesday February 20. Our plan was to stay from the 20th - 23rd, however, we only stayed two nights, because on the second night, the guys across the hall from us were very loud and woke us up two nights in a row. They were yelling, cursing, fighting outside in the hall way in front of our door. This scared my wife, and wanted to leave that night at 1:00am. I told her that we would leave tomorrow morning. Although we had paid for three nights, we only stayed for two night, because we felt it was unsafe to stay at your hotel. Plus, there were no phones to call the front desk, and my wife did not feel safe for me to step out the front and leave her alone in the room. Furthermore, we requested two more pillows and a blanket, but were told you didn't have any extra pillows or blanket for us. We also asked for towels and were told we cold only get towels every two days. Finally,I reserved at your hotel, because your online website shows that you serve breakfast, yet there was not breakfast or coffee. On the day when day we checked out, the font desk guy said sorry we don't offer refunds. This is unfortunate! You hotel is nice but needs needs a lot of services for clients, such as towels daily, phones in the room, breakfast service as advertised extra pillows and at least one blanket on the bed to stay warm. Unfortunately, we cannot recommend you hotel and will share this information and review with Travelocity and social media,

Posted by , from hercules on Feb 26, 2024

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Comment from Hotel Management

Feb 27, 2024 by Pablo Gerente de Reservas

We are sorry Nick that the stay was not to your liking, we also appreciate your comments and we will take your suggestions into account.

3 out of 5
I came in very late, since there were obstacles to getting my bag to my room, I would have appreciated some help. I had to insert the key to get lighting, but I had no outdoor lighting, I had to enter, set everything down and find my phone in the dark.

Posted by on Dec 28, 2022

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Comment from Hotel Management

Dec 30, 2022 by Roy

Lamentamos su inconveniente con la luz. Su comentario nos ayudará a mejorar esa situación grave en nuestro hotel.Fue un placer haberla recibido con nosotros.

About the BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen

Location Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO 77710

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen. This 3.5-star Playa del Carmen hotel is smoke free.

  • 37 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen offers 37 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bidets, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • Television
  • Satellite channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's beach club is 600 yards (550 meters) away.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: PayPal

Cashless transactions are available

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Safety features at this property include a fire extinguisher, window guards, and outdoor lighting

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash, mobile payments, and PayPal. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, window guards, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Long-term renters welcome
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • Smoke detector
  • Mobile payments
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 8
  • Social distancing measures are in place
  • PayPal
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 120 per day (16 ft away; open 10:00 AM to 10:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Xcala Illusion Express Hotel Playa del Carmen
  • Xcala Illusion Express Hotel
  • Xcala Illusion Express Playa del Carmen
  • Moon Dreams Playa del Carmen
  • Collection O Illusion Express
  • Illusion Xpress by Xperience Hotels
  • Illusion Express by Xperience Hotels
  • BFH ATTRACTION Deluxe Hotel Centro Playa del Carmen
  • BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen Hotel

You should know

  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.