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4.3 out of 5

"I got the suite with two rooms. I was pleasantly surprised by there being 2 bathrooms, but the description said a separate shower and tub, so I expect ... " More

By a verified traveler on Sat 18 Jul 2020

Hotel Description

3-star hotel near Stoneridge Shopping Center

In suburbs

Within 3 miles (5 km) of this Pleasanton hotel, you'll find Stoneridge Shopping Center and Hacienda Business Park. San Francisco Premium Outlets and Alameda County Fairgrounds are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free self parking, and a free area shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a fitness center on site, and a 24-hour front desk and a terrace are also provided.

Free Internet, kitchens

The 135 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, free wired Internet, and flat-screen TVs with digital channels. Housekeeping is available on request.

Studio, 1 Double Bed, Non Smoking, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$127* Per night/room Jul 29 - Jul 30

Suite, 1 Bedroom, Non Smoking, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking, Fireplace

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 1 Double Bed, Non Smoking, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Non Smoking, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Residence Inn By Marriott Pleasanton ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Residence Inn By Marriott Pleasanton

Everyone (3) Couples (2)
4 out of 5
I got the suite with two rooms. I was pleasantly surprised by there being 2 bathrooms, but the description said a separate shower and tub, so I expected the shower and tub to be separate. That was a disappointment. Staff were very friendly and accommodating given covid, but appliances were very outdated. I probably wouldn’t stay again as I like hotels to be very modern contemporary.

Posted by , from Pleasanton on Jul 18, 2020

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4 out of 5
Nice and Private, love the kitchen and that it's 2 TVs

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 8, 2020 by Front office manager

Thank you for your review. we are glad you enjoyed your stay with us. we look forward to your next visit with us.

5 out of 5
Kerri at the desk was calm and efficient. So friendly! Wished there were more luggage carts available, but not a big problem when I have a strong son!

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 5, 2019 by Wilbert

Thank you for taking the time to fill out this review of our hotel. We do our best to collect the luggage carts during the daytime, so we apologize if one was not easily accessible at the time you arrived at our property. We hope you visit us again in the near future should your travels bring you back To the area!

5 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Kerri

Thank you for your review. we hope you enjoyed your stay with us and you will be back again

4 out of 5
Nice hotel. Rooms are outdated. Although you can tell that the room has been cleaned, there is some slight odor in the room like a wet dog or that the carpet had been soiled by a child or pet. It was bearable, but would have been more pleasureable if the rooms were freshened.

Posted by on Jan 20, 2019

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Comment from Hotel Management

Jan 21, 2019 by Gene

Thank you for taking the time to review our property. We appreciate both the positive and constructive feedback you provided. Please accept our apologies for anything that may have detracted from your stay. As you may have seen, the hotel is just starting a complete renovation, so we are anticipating that the long term concerns you mentioned will be fully addressed in the very near future. Please come see us again when your travels bring you to the Pleasanton/Dublin area.

3 out of 5

NOISE

Pros: Staff
Cons: Noise reduction. 3rd party food service.
Location: Location is very good, close to the freeway.
Stayed in Room 112, did not sleep at all because the people above our room was very noisy, children were crying and running around. The room next to us, people was talking the whole night and laughing. People walking, talking, passing by almost the whole night. Breakfast choices was OK but the preparation was poor. The room service, we ordered pizza and salad, very poor. You should change your 3rd party food service. Will never recommend. If not for the staff that was accommodating and friendly, I will not recommend this hotel. Will stay with this hotel again but will complain to the staff should the same situation arises

Posted by , from California on Feb 6, 2018

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Comment from Hotel Management

Feb 8, 2018 by Margie

Thank you for the feedback on your recent stay with us. My apologies that you unable to sleep or relax due to noise. I am glad to hear the positive comments about our staff. And yes, please in the future, let us know immediately of any disturbances, so we address these. Our third party food provider is relatively new, so I also appreciate that feedback as well. We do hope to see you back with us in the future.

5 out of 5

Good Hotel in Pleasanton

I had 4 days of visit to Pleasanton and I pick this hotel for proximity on Stoneridge Mall, didn't want drive and spend time in traffic. Hotel is excellent in terms of sevice,its a sure value for money,They offer morning breakfast and evening snacks they are plentyfull, every 2nd day have an event and there are good cusines available,to my surprise at no extra cost.Rooms are prity decent and offer 37"LCD with good speed wireless internet.Hotel is located in safe place, haven't seen any bad thing around.I think this is the best hotel to stay in pleasanton.

Posted by on Jul 27, 2008

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About the Residence Inn By Marriott Pleasanton

Location 11920 Dublin Canyon Rd, Pleasanton, CA 94588

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

The following facilities are closed seasonally each year. They will be closed from June 4 to June 15:

  • Swimming pool

The property will be renovating from May 27 2021 to September 30 2021 (completion date subject to change). The following areas are affected:

  • Hallway
  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 1744 square feet (162 square meters). A free area shuttle within 3 mi is available. A fitness center, a library, and a terrace are also featured at the business-friendly Residence Inn By Marriott Pleasanton. Self parking is free. This 3-star Pleasanton hotel is smoke free.

  • 135 guestrooms or units
  • 3 levels
  • 3 buildings
  • 1744 sq ft of conference space
  • 162 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Oakland Intl. Airport (OAK) (29.5 km / 18.3 mi)
  • Train station: Pleasanton Station (8.2 km / 5.1 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Residence Inn By Marriott Pleasanton offers 135 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels and pay movies. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 1 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pleasanton Residence Inn
  • Residence Inn Marriott Pleasanton
  • Residence Inn Pleasanton
  • Residence Inn Pleasanton Hotel Pleasanton
  • Residence Inn Marriott Pleasanton Hotel
  • By Marriott Pleasanton
  • Residence Inn By Marriott Pleasanton Hotel
  • Residence Inn By Marriott Pleasanton Pleasanton
  • Residence Inn By Marriott Pleasanton Hotel Pleasanton

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.