Palace Hotel

3.0 star property
Family-friendly 3-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Palace Hotel

Garden
Aerial view
Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets
Restaurant
Interior detail
Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Popular LocationThermas Antonio Carlos4 min walk
  • Popular LocationMacacos Fountain10 min walk
  • Popular LocationWalter World Theme Park8 min drive

Room options

Standard Single Room, 2 Twin Beds, Garden View

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Double Room, 1 Double Bed

  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

Deluxe Twin Room, Multiple Beds

10/10 Exceptional
  • 872 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

Standard Twin Room, 1 Double Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

Business Studio Suite, Multiple Beds

  • 1141 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

Family Quadruple Room, Multiple Beds

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Presidential Studio Suite, Multiple Beds

  • 1410 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

Standard Double Room, 1 Double Bed, Garden View

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Single Room, 2 Twin Beds

8/10 Good
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

Family Suite, Multiple Beds, Garden View

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

About the neighborhood

Poços de Caldas

Heart of Poços de Caldas.With a stay at this Região Urbana Homogênea IX hotel, you'll be steps from Palace Casino and Pedro Sanches Square. Jose A Junqueira Park and Calendario Floral Monument are also within half a mile (1 km).

What's nearby

  • Palace Casino - 1 min walk
  • Poços de Caldas Cable Car - 3 min walk
  • Thermas Antonio Carlos - 4 min walk
  • Macacos Fountain - 10 min walk
  • Walter World Theme Park - 8 min drive

Restaurants

  • Casa do Colono - 3 min walk
  • Gelateria Dubelato - 4 min walk
  • Café da Praça - 3 min walk
  • Café Concerto - 3 min walk
  • Pesto Cozinha Bar - 4 min walk

About this property

Palace Hotel

Family-friendly 3-star hotel with indoor pool
Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness center, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

  • 1 building
  • 191 guestrooms or units
  • 3 levels
  • Built in 1930
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and bidets. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

Languages

English, Portuguese

Property amenities

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 45 per night)
  • Secured, covered valet parking on site (BRL 45 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 100.0 per night.
  • Cribs (infant beds) are available for BRL 50.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 45 per night
  • Covered valet parking fee: BRL 45.00 per night
  • Crib (infant bed) fee: BRL 50.0 per night
  • Rollaway bed fee: BRL 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have an airport shuttle?

Airport shuttle services are not available at Palace Hotel.

How much does it cost to stay at Palace Hotel?

As of May 26, 2024, prices found for a 1-night stay for 2 adults at Palace Hotel on May 27, 2024 start from $43.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palace Hotel offer free breakfast?

Palace Hotel does not offer free breakfast.

Is there a casino at Palace Hotel?

No, there is no casino at this hotel, but Palace Casino (1-min walk) is nearby.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: noon.

Is there free parking at Palace Hotel?

Free parking is not available at this hotel. Self parking is available for BRL 45 per night, and valet parking for BRL 45.00 per night.

Does Palace Hotel have a pool?

Palace Hotel features an indoor pool.

Does Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Palace Hotel have a spa?

This hotel has a spa, which features massages.

How close is Palace Hotel to downtown Poços de Caldas?

Palace Hotel is 0.5 mi away from Poços de Caldas.

Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 232 out of 529 reviews" "
Rating 8 - Good. 182 out of 529 reviews" "
Rating 6 - Okay. 71 out of 529 reviews" "
Rating 4 - Poor. 29 out of 529 reviews" "
Rating 2 - Terrible. 15 out of 529 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

8/10 Good

Christiane, Bradenton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

8/10 Good

Carlos Martins

Liked: Cleanliness, staff & service, property conditions & facilities
Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Stayed 1 night in Mar 2023

6/10 Okay

Estela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Stayed 1 night in Apr 2022

4/10 Poor

antonio

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Stayed 6 nights in Feb 2022

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away…
This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Stayed 2 nights in Nov 2021

2/10 Terrible

Gabriela

Traveled with family
Disliked: Property conditions & facilities, room comfort
Mal cuidado
Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Stayed 1 night in May 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021